Let me apprise you of what happened during our stay at Sheraton hotel by providing you a little background. . In Sheraton, we had 3 events: Sangeet on Friday evening, Wedding on Saturday around lunch time and Reception on Saturday evening. Since we were going to be very busy during that period, we placed the “Do Not Disturb” sign outside our hotel room door to make sure that no outsider enters our room and we can freely place our wedding-related stuff wherever we wish in the room. During the Wedding event, on Saturday around lunch, my two gold bracelets that were given to her by my mother when we got married 30 years ago. This family heirloom had considerable emotional value for us. After the wedding event, I came to the hotel room, took out the gold bracelets and placed them on the nightstand. After some rest, she got ready for the evening Reception event and went back down to the reception hall. Sometime after 10 PM, our wedding planner needed to store something in our car and I went to get the car keys. When I went back to the hotel room to fetch the keys, she found an intruder in the room. Ignoring the “Do Not Disturb” sign, the trespasser had entered the room and was simply standing in the middle of the room without doing anything. When I accosted the trespasser, he identified himself as a Sheraton employee who had come in to clean the room this late at night! I asked the intruder to leave the room and made sure, before leaving herself, that the room was locked and the “Do Not Disturb” sign was properly displayed. When we returned back to our hotel room around midnight and tried to pack our belongings in preparation for the last wedding event at our home,I discovered that her two gold bracelets, which she had placed on the nightstand, were missing. The only person, other than us, who had been in the room, was the trespassing Sheraton employee.
Just for your information, it is very common for Indian women to wear heavy gold jewelry at weddings and other important family events. Unlike 14-karat US gold jewelry, Indian jewelry is made with 22-karat gold and is, therefore, more expensive than what you buy at most of US jewelry stores. Since each of the two bracelets was almost 2 ounces in weight, together they could be easily appraised at more than $4,000. Thus, besides losing a sentimental heirloom, we suffered a considerable financial loss. We believe that this loss occurred due to willful trespassing of a Sheraton employee in our hotel room without our consent and permission. The responsibility of the hotel also lies in the fact that they did not provide us sufficient privacy and security in our hotel room. We feel that the Sheraton hotel must compensate us for the loss that we suffered due to their act of infringement and negligence.
We contacted Sheraton and they were rude and nothing else!!!! Never use this hotel!!!!
- Official Description (provided by the hotel):
- Situated in Detroit's affluent Novi suburb, Sheraton Detroit Novi adjoins nearby Farmington Hills, Northville and Livonia. Minutes from Twelve Oaks Mall, Laurel Park Mall and IKEA. Sounded by area restaurants, breweries and Target, Meijer, The Home Depot and much more. Suburban Showcase is 10 minutes away, Ann Arbor is 15 minutes from the hotel and just 30 minutes away is downtown Detroit attractions and the Detroit Metropolitan Airport. The Sheraton Detroit Novi, recently renovated offering 238 Deluxe Guest Rooms, is Pet-Friendly, Non-Smoking Hotel. Our hotel features over 21,000 SF of diverse meeting space, a grand ballroom, indoor pool, fitness center and on-site dining and lounge. Featuring over 75 HDTV channels and On-Demand Movies. Complimentary WiFi for all SPG Members, no charge to become a member and begin earning Marriott and Starwood points. ... more less
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- Also Known As:
- Sheraton Detroit Novi Hotel Novi
- Sheraton Novi
- Novi Sheraton