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“Tired and Old”
2 of 5 bubbles Review of Novi Oaks Hotel

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Novi Oaks Hotel
Ranked #13 of 15 Hotels in Novi
GreenLeadersSilver level
Nashville, Tennessee
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Tired and Old”
2 of 5 bubbles Reviewed 27 July 2012

Based on the rate, my expectations were lower for my recent stay at the Crowne Plaze Novi, but upon arrival, I determined my expectations should have been lower. I checked in without problem, but upon entering my room, I found the air to be blasting to a very cool 65 degrees. All over the room were the tent cards stating how "green" Crowne Plaza wants to be regarding towels, linen changes, yet they set the temperature to a very chilly, and wasteful temperature.

There were two pillows at the foot of my bed that didn't have pillowcases and the two pillows at the head of my bed, had ragged, old pillowcases, which I wasn't sure if there was supposed to be a nicer one on top of them. Needless to say, I put a towel over one of them to sleep.

There was an iron in the room, but no ironing board. And the tub spicket, was loss and when pulling the knob to operate the shower head, the spicket came off the tile and drooped.

The internet was also shoddy. It worked and then it wouldn't. I was in Novi for business and unfortunately I had to gain access, which proved challenging.

Disappointing stay at the hotel. When I checked out and mentioned the lack of pillowcases and lack of ironing board, the front desk person seemed to care very little.

Room Tip: Stay elsewhere.
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  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sparty_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Novi Oaks Hotel, responded to this review, 25 August 2012
Dear sparty_10,

Thank you for choosing Crowne Plaza Hotel Detroit-Novi and for leaving us a feedback about your stay. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am sorry for the lack of pillowcases and ironing board in your room as well issues with tub spicket. Please accept our apologies for any inconvenience or discomfort it may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

Sincerely,

Lera M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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237 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
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  • German first
  • Portuguese first
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English first
Egchel, netherlands.
Level Contributor
84 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 14 July 2012

Normally I am staying in the Baronette, close by.
This time I was booked here in the Crowne Plaza. Actually a good hotel, nice setting inside the hotel.
What other reviewers write too, is true, the hotel is no longer new.
On the other hand it was clean and I found the price/quality was also good.

Breakfast in the Deli, in the same building: fast service, nice portions [that is: not too big!]

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 18 June 2012

Furniture is falling apart. Pillows are the worse of any hotel ever. Expect to wait hours if you need extra towels. Don't bother asking for more tissues if you run out because they'll never bring them. You might want to bring clothes pins because you'll need them for your nose if you use the lobby restrooms

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank musussman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Novi Oaks Hotel, responded to this review, 23 July 2012
Dear musussman,

Thank you for writing a review about your recent stay with us. We work
very hard to ensure our facilities and service are superior and we
strive to be the best Crowne Plaza around. It sounds like we fell below
your expectations especially on our staff services, furniture and
bathroom amenities. We take all reviews positive and negative very
seriously, and your feedback will help us improve for our next guest or
your next visit.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Novi hotels

Erie, Pennsylvania
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 18 June 2012

We checked in and when we entered our room, the smell was so bad we had to leave (sulphur?). They gave us another room, which seemed fine. The indoor pool is in the middle of the hotel so the whole lobby area is humid and warm. So was our room. The air conditioning never worked the whole weekend. Didn't really notice it at first because the whole hotel was hot.
Workout room was dark and couldn't they put a fan in there? ugh.
Pillows are the worst I've ever seen. They've obviously attempted to redo the rooms...but forgot to get new toilets.
The staff were very nice. The food was good in the deli but the service was so slow, some of us had to leave without ever getting our food.
Used a groupon so it was pretty cheap, but would not choose to stay here again.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisa829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Novi Oaks Hotel, responded to this review, 25 July 2012
Dear lisa829,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Crowne Plaza around. We appreciate your nice comment regarding our staff and the food in the deli.

However, It sounds like we fell below your expectations especially on the the room amenities such as the air conditioning and the pillows as well as the condition of the workout room. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westerville, Ohio
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 17 June 2012

We stayed one night and were happy with the room. It was clean, the bed was big & comfortable, the room had a working fridge. The hotel was big & seemed fairly deserted on a Thursday night. The front desk people were friendly and there were 2 computers and a printer available just off the lobby.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego
Level Contributor
92 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 bubbles Reviewed 11 June 2012

The Crown Plaza was probably an impressive hotel during its heydays. However, it has definitely gotten a older and has not aged as well. I would have give this hotel a two rating but I felt that the staff was above average and worked hard to make me feel welcomed.

When you walked in, you will noticed that it is one of those hotels where the room doors faces the inside of the hotel. There is a large open area that is fairly impressive. However, you also start noticing the smell of chlorine in the air. This is due to the indoor swimming pool that is located on the first floor. If you can't stand the smell of chlorine, this might offend you.

The room itself was quite well appointed. I felt that the bed and the pillow were excellent. However, in my room, the refrigerator was plugged in and making a buzzing sound. I immediately unplugged it. I had nothing to cool/chill and I had rather not have that sound. I was in a ground floor room so it got a bit noisy sometimes especially when someone was using the swimming pool.

My main complaint about this hotel is the wireless internet. It was barely usable in my room. In fact, I ended up writing all my e-mails in my room and then running out into the lobby to get a better connection. The only positive to this is that I met a few other folks like myself who could not get a decent connection in their room. At least I knew it wasn't a problem that only I had. The front desk tried to help but there is only so much they can do. I know that the Crown Plaza chain does not advertise themselves as a business hotel. However, I have been to cheap hotels that have way better wireless internet than this hotel. We had booked 4 rooms at this hotel and only 1 room, the one on the second floor, had a decent connection.

When my stay got extended by a day, I chose to book another hotel further away than to stay at this hotel. It was troublesome to have to pack up but I still felt it was worth it. I don't think I can recommend this hotel unless they resolve this issue.

Room Tip: Don't get a room on the first floor or in the further reaches of the hotel if you want to have s...
See more room tips
  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SANsna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dayton, Ohio
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 5 June 2012

First off, the hotel was very difficult to get to, hidden away and the entrance to the hotel was difficult to determine. Finally found it and they offered valet parking. This is smart because the way the hotel is laid out there really isn't a quick and easy route to walk to your room. And the valet would've been nice to use, if he didn't completely ignore us.
We finally get inside the hotel and it's gorgeous! We go to check in at the front desk and the two staff members look like their dog just died they were so miserable. They were also pretty rude. We head for our room and it's on the other side of the main lobby area. In the middle of this area is the pool and Jacuzzi's. We didn't swim, but they definitely looked really nice. Again, looked like a nice pool area, but our room was right next to it and they have the pool open til 11pm. So if you are planning on quiet before 11pm you won't get it.
We walk into the room and it's a standard size room with the bathroom being a bit smaller than normal. A couple more things - There was no fridge when they said there would be. There was a mirror that covered one entire wall and faced the bed...awkward. The bed was NOT comfortable at all. The remote wouldn't work. And when we called the front desk, we had to call 3 times before someone answered. And as I said before, with the pool being open right outside our door people were very loud until almost midnight so we couldn't sleep before that.
All in all, this was a terrible experience. Many aspects of the hotel LOOK really nice. But as we experienced...looks can definitely be deceiving.

Room Tip: Choose a room on the south side away from the lobby and pool. Hopefully it's quieter and I think...
See more room tips
  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brookemcfarland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Novi Oaks Hotel, responded to this review, 19 July 2012
Dear brookemcfarland,

Thank you for bringing this to our attention. We would like to address this with you further. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novi Oaks Hotel

Property: Novi Oaks Hotel
Address: 27000 S Karevich Dr, Novi, MI 48377-3310 (Formerly Crowne Plaza Hotel Detroit-Novi)
Region: United States > Michigan > Novi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Novi
#4 Romantic Hotel in Novi
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Novi Oaks Hotel 3.5*
Number of rooms: 122
Official Description (provided by the hotel):
Situated in the northwest Detroit suburbs, our hotel in Novi, MI is surrounded by dining, local golf, museums, and shopping. If you're traveling for business, take advantage of our close location to top companies in the area such as Nissan, Magna, Metalsa, and Toyota. While our free Wi-Fi access and Business Center help you prepare for a big meeting, our complimentary area shuttle gets you there on time. Few Novi, Michigan hotels can compete with our meeting facilities. With 9,200 sq f of space, we have room for any size event. The Epicurean Group is our exclusive caterer. When it's time to play, we are surrounded by the Fountain Walk Entertainment District and minutes from area attractions like Links of Novi Golf Course, Twelve Oaks Mall and Kensington Metro Park, where you can enjoy the outdoors year-round in Novi, Michigan. Our hotel's location is just a short drive from popular Detroit attractions: Ford Field, Comerica Park and the Henry Ford Museum. Your comfort is a priority at our hotel in Novi, MI which is why we provide the best in services and amenities. We offer year-round swimming with both an indoor and outdoor pool. You can relax in the whirlpool after a workout in the Fitness Center. With two restaurants, Deli Unique and fine dining No.VI Chophouse, you're sure to find something delicious! ... more   less 
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Also Known As:
Crowne Plaza Novi

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