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“Novi Doubletree”

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DoubleTree by Hilton Hotel Detroit - Novi
Ranked #6 of 15 Hotels in Novi
Grand Ledge, United States
1 review
“Novi Doubletree”
Reviewed 8 December 2013

the hotel is great in every way except the privacy/lighting issue regarding the privacy curtains being fixed and not able to close. Light comes in all night from courtyard and people can see in through sheer curtains

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tiffani C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie G, Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review, 27 December 2013
Thank you for your feedback. We will look into the issue with the curtains and make sure they are fixed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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461 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
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English first
Shaker H
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 December 2013

Breakfast great. Rooms spacious and clean. Unfortunately there was an intermittent knocking sound from heater that was so loud it made us sit up in bed twice during the night. Its a shame that management has known about this for a year but has not fixed the problem.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie G, Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review, 27 December 2013
Thank you for taking the time to review our hotel. Our property and brand goal is to exceed our guests' expectations. Unfortunately, it seems we fell short in some areas. In your review, you bring up some great points that we are currently looking into. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services.

Thank you again for sharing your experience. I do hope to have another opportunity to serve you, if your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 December 2013 via mobile

Going to the USA to take advantage of great sales this hotel is amazing for location, quality and service.
Close to malls, restaurants and activities we highly recommend a stay at Doubletree for convenience and cost savings,

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MMKM3537
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie G, Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review, 27 December 2013
Thank you for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 3 December 2013

I had asked for blankets for my late arrival - not provided so I had poor sleeping in my warm room and hot bed. Walls were papers thin, and girls next door and in the hall were VERY noisy. Went to restaurant for lunch at 1:30 pm and was told they would be open again at 4:00 pm. Left room at 1:30 pm and returned to a room not touched. Slept with same sheets and towels for the 2nd night. Guess you could say we were being "green."

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie G, Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review, 27 December 2013
Thank you so much for your recent review. I understand that there were some issues that inconvenienced you. In particular, the disruptive noises you experienced from the guests next your room.

It is through feedback as yours that we evaluate ourselves and identify the areas where we can improve. I can assure you that your feedback has been taken into consideration to create a better in house experience for our guests.

Again, I thank you for taking the time to share your recent experience at our hotel and I do hope that if you are ever in town, you consider staying with us.
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Buda, United States
1 review
Reviewed 24 November 2013

I stay in many hotels - generally for only one night at at place. I was truly blessed to make this, unusual two night stay here. It is simply a great place to stay. The people are friendly, the service superb, the amenities of the highest quality and facilities are exceptional. I would definitely stay here again - and again. There is nothing much else to say...Great is great!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie G, Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review, 26 November 2013
Thank you so much for your kind words! We appreciate you taking the time to share your throughts about your stay with us. We hope to see you again soon!
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Michigan, United States
1 review
Reviewed 19 November 2013

My best friend and I have stayed at this hotel for three years now. It's newly renovated and now has an elevator. Everyone is always so friendly and helpful. We are there for Christmas shopping and the hotel staff are always eager to share some great stores we should hit. We love this place!!

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sherri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie G, Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review, 26 November 2013
It was great to see you again! Thank you for your continued business and we look forward to seeing you again the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mt. Pleasant, MI
1 review
Reviewed 18 November 2013

rooms were so-so. Disappointed that TV didn't work when I first arrived. Called the front desk. No answer. Called front desk a total of 3 times, no answer. Finally walked down to front desk and advised of problem. It WAS fixed promptly. There was NO written information in the room about the surrounding area, such as restaurants, activities, etc. Covering to seating was a bit worn and the ottoman had a stain.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Toni S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie G, Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review, 26 November 2013
Thank you for taking the time to let me know about your stay. Your feedback is a valuable component in monitoring our success and identifying areas that need improvement.

I am so sorry that you had some issues with your TV set while staying with us. Meeting your expectations is our primary objective and I apologize that we fell short of that goal. Your comments are being reviewed with my maintenance staff and front desk staff so that corrections can be made.

Once again, I appreciate your comments and thoughts on our property. It is my hope that you will look into staying at our property on future trips.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Detroit - Novi

Property: DoubleTree by Hilton Hotel Detroit - Novi
Address: 42100 Crescent Blvd, Novi, MI 48375-1234
Phone Number:
Region: United States > Michigan > Novi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Novi
#4 Family Hotel in Novi
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Detroit - Novi 3.5*
Number of rooms: 148
Official Description (provided by the hotel):
Full service, upscale, moderately priced, suburban hotel. Spacious rooms and a very warm and inviting lobby with fireplace and lounge. Garden Cafe for Breakfast, Lunch and Dinner. Evening Room Service. ... more   less 
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Also Known As:
Doubletree Hotel Detroit Novi
Doubletree Novi
Novi Doubletree

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