I stayed here on a quick business trip last week. Ryan at the front desk was actually unable to find my reservation (I blame the website, not Ryan or this hotel by the way), but went above and beyond to get me taken care of. The morning check out person was also very friendly.
The suite itself was fine for what I needed it for. I ran across the plaza and picked up some BoneFish Grill to go and ate it at the business desk in the Suite. I even used the in-room microwave to nuke some undercooked salmon. (By the way, aside from that, the BoneFish dinner was awesome.) The hotel is very conveniently located close to several large shopping and dining areas. There's even a Cutco Store across the street!
The only negative, and it's quite negative, is the bed. It is INCREDIBLY soft and unsupportive. It's the kind where you lay down and immediately sink into a deep valley. Terrible. The next day I received my complimentary back and neck ache as predicted.
One other slight annoyance was that I was placed in the "B" building, and the outside door had a broken lock (or just wasn't locked at any point). I also heard dogs walking back and forth in the hallway at various points, so this may be a pet friendly hotel, for what it's worth.
Overall, the place is quite average, the staff is above average, the location is above average, and the bed is well below average.
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- Towneplace Suites Novi