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Hampton Inn & Suites East Lansing / Okemos
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Reviews (487)
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313
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All reviewsfitness room isgreat place to stayeast lansinghot tublobby areawonderful hotelbusiness travelfree breakfaststaff was friendlyfitness centeroff the highwaynice breakfastwould definitely stay here againnice poolfront desk staffpleasant staymichigan state university
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356 - 361 of 487 reviews
Reviewed 5 June 2014

Everything was fabulous! We were permitted to check in early since the room was ready. ... Breakfast was terrific - good quality, variety, and replenishment of food. The fitness center was adequate. The general atmosphere was very pleasant. We did not visit the pool due to time constraints, so I am not able to comment on that.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hampton
Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa T, Director of Sales at Hampton Inn & Suites East Lansing / Okemos, responded to this reviewResponded 6 June 2014

Thank you for taking the time to provide feedback regarding your recent stay with us. We are so pleased that your stay was "awesome" and that you enjoyed our delicious breakfast. We strive to assure that all guests have a pleasant stay and feel that we are their home away from home. Thank you and we hope you stay with us again the next time you are in the greater Lansing area.

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Reviewed 3 June 2014

The tub was disgusting! Apparently there was a mat in the tub that was pulled up and literally left black marks on the tub! There was also a rusty scratch near the drain. The did attempt to clean the tub on the second night but it was still pretty awful. The comforter was lumpy and the carpet looked a little dirty also.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hampton
1  Thank Tonya H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa T, Director of Sales at Hampton Inn & Suites East Lansing / Okemos, responded to this reviewResponded 9 June 2014

Thank you for taking the time to share your feedback regarding your recent stay with us. First and foremost, I would like to apologize for the frustration and disappointment that you experienced during your stay in regards to the bathroom facilities. A well maintained guest room is essential for an excellent stay. Please know that the team at the Hampton Inn & Suites Okemos, works hard to assure that all guest rooms are in top notch condition and exceptionally clean. We will be completing a re-surfacing of our guestroom tubs over the next several months, so that others will not be disappointed as you were. I would like the opportunity to speak with you personally to assure that we make this right for you. Please contact me at your earliest convenience at 517-349-6100 or via e-mail at melissa.terry@hilton.com
Thank you :-)

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Reviewed 16 May 2014

This property is the best I have experienced in the Michigan State University locale. Very well managed and conveniently located off the Interstate and close to the campus. Very friendly and helpful staff. This will definitely be my first choice for future visits.

  • Stayed: April 2014, travelled solo
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Review collected in partnership with Hampton
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa T, Director of Sales at Hampton Inn & Suites East Lansing / Okemos, responded to this reviewResponded 6 June 2014

Thank you for taking the time to provide such wonderful feedback regarding your stay with us. We are thrilled to know that your stay was the "best experience" and that you found the experience "outstanding". The number one goal of our team is to provide exceptional guest service. We are honored to be your first choice in the Okemos area and look forward to having you stay with us again soon :-)

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Reviewed 6 May 2014

WAS THE WORST TRIP I HAVE EVER HAD AT A HOTEL. BREAKFAST WAS COLD AND NASTY BY 830 AM THEY DIDN'T HAVE VERY MANY SELECTIONS. The pool and the hot tubs were cold. Some of the rooms smelled like paint.Rude people at the front desk!When we first arrived the guy at the front desk was texting on his phone at wasnt paying any attention to the people comming in the door. The pool area was a mess and wasnt picked up. NEVER AGAIN WILL I STAY WITH THIS HOTEL!!!

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hampton
Thank teresat390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa T, Director of Sales at Hampton Inn & Suites East Lansing / Okemos, responded to this reviewResponded 7 May 2014

First and foremost, I would like to apologize for the frustrations that you experienced during your stay. We strive to provide an exceptional experience for all of our guests and I am so sorry that you were disappointed during your stay. I would like the opportunity to speak with you further to gather additional information. Please contact me at your earliest convenience via phone at 517-349-6100 or via e-mail at melissa.terry@hilton.com. Thank you.

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Reviewed 1 May 2014

I am a fan of Hampton Inns and stay at one whenever convenient. The Hampton Inn at Okemos is a cut about the norm. The staff, the facility, the room, amenities and breakfast were all above expectations.

  • Stayed: April 2014, travelled solo
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Review collected in partnership with Hampton
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa T, Director of Sales at Hampton Inn & Suites East Lansing / Okemos, responded to this reviewResponded 7 May 2014

Thank you for taking the time to provide such wonderful comments regarding your stay with us. Our goal at the Hampton Inn & Suites Okemos is to exceed each and every guest's expectations. We are so pleased that you found that to be the case during your visit with us. Thank you for being our guest and we hope to see you again soon :-)

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