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“Lansing Trip”

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Hampton Inn & Suites East Lansing / Okemos
Ranked #1 of 5 Hotels in Okemos
Certificate of Excellence
Waterford, Michigan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lansing Trip”
4 of 5 bubbles Reviewed 11 June 2014

Nice room with hot tub. Everything was good except for poor breakfast. No food and people were waiting in line. Did not go till 9:30 AM but was advertised from 6:00 AM TO 10:00 AM Overall good experience and probably woul go back again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank E6160BAmichaelm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa T, Director of Sales at Hampton Inn & Suites East Lansing / Okemos, responded to this review, 27 June 2014
Thank you for taking the time to provide feedback regarding your recent stay with us. First and foremost, I would like to apologize for your disappointment with breakfast. You are absolutely correct, breakfast is served daily from 6 am to 10 am. I would love the opportunity to speak with you directly, so that we can gather more information to assure that others will not be disappointed as you were. I can be reached at the property via phone (517) 349-6100 or via e-mail at Melissa.terry@hilton.com Please know that we take all guest concerns very seriously and we will be following up. Thank you.
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422 reviews from our community

Traveller rating
    264
    108
    34
    8
    8
See reviews for
165
64
22
152
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Macomb, United States
1 review
5 of 5 bubbles Reviewed 11 June 2014

Well worth the stay. Upscale and very clean. We had a King Suite which was very roomy. The staff was very accommodating. We couldn't stay for the wonderful breakfast. However, the attending staff member for that morning packed some breakfast items for us to take with us. Now that is service!!!! Hope we can book our teams rooms there next year.

  • Stayed June 2014, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Terry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa T, Director of Sales at Hampton Inn & Suites East Lansing / Okemos, responded to this review, 27 June 2014
Thank you for taking the time to provide feedback regarding your recent stay with us. We are thrilled that it was "perfect" :-) Our goal is to exceed guest expectations and we are so pleased that this was the case with your stay. We look forward to seeing you again soon!
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Collegeville PA, United States
1 review
5 of 5 bubbles Reviewed 5 June 2014

Everything was fabulous! We were permitted to check in early since the room was ready. ... Breakfast was terrific - good quality, variety, and replenishment of food. The fitness center was adequate. The general atmosphere was very pleasant. We did not visit the pool due to time constraints, so I am not able to comment on that.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa T, Director of Sales at Hampton Inn & Suites East Lansing / Okemos, responded to this review, 6 June 2014
Thank you for taking the time to provide feedback regarding your recent stay with us. We are so pleased that your stay was "awesome" and that you enjoyed our delicious breakfast. We strive to assure that all guests have a pleasant stay and feel that we are their home away from home. Thank you and we hope you stay with us again the next time you are in the greater Lansing area.
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West Bloomfield, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 3 June 2014

The tub was disgusting! Apparently there was a mat in the tub that was pulled up and literally left black marks on the tub! There was also a rusty scratch near the drain. The did attempt to clean the tub on the second night but it was still pretty awful. The comforter was lumpy and the carpet looked a little dirty also.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Tonya H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa T, Director of Sales at Hampton Inn & Suites East Lansing / Okemos, responded to this review, 9 June 2014
Thank you for taking the time to share your feedback regarding your recent stay with us. First and foremost, I would like to apologize for the frustration and disappointment that you experienced during your stay in regards to the bathroom facilities. A well maintained guest room is essential for an excellent stay. Please know that the team at the Hampton Inn & Suites Okemos, works hard to assure that all guest rooms are in top notch condition and exceptionally clean. We will be completing a re-surfacing of our guestroom tubs over the next several months, so that others will not be disappointed as you were. I would like the opportunity to speak with you personally to assure that we make this right for you. Please contact me at your earliest convenience at 517-349-6100 or via e-mail at melissa.terry@hilton.com
Thank you :-)
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Suwanee, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 May 2014

This property is the best I have experienced in the Michigan State University locale. Very well managed and conveniently located off the Interstate and close to the campus. Very friendly and helpful staff. This will definitely be my first choice for future visits.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa T, Director of Sales at Hampton Inn & Suites East Lansing / Okemos, responded to this review, 6 June 2014
Thank you for taking the time to provide such wonderful feedback regarding your stay with us. We are thrilled to know that your stay was the "best experience" and that you found the experience "outstanding". The number one goal of our team is to provide exceptional guest service. We are honored to be your first choice in the Okemos area and look forward to having you stay with us again soon :-)
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Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 6 May 2014

WAS THE WORST TRIP I HAVE EVER HAD AT A HOTEL. BREAKFAST WAS COLD AND NASTY BY 830 AM THEY DIDN'T HAVE VERY MANY SELECTIONS. The pool and the hot tubs were cold. Some of the rooms smelled like paint.Rude people at the front desk!When we first arrived the guy at the front desk was texting on his phone at wasnt paying any attention to the people comming in the door. The pool area was a mess and wasnt picked up. NEVER AGAIN WILL I STAY WITH THIS HOTEL!!!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank teresat390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa T, Director of Sales at Hampton Inn & Suites East Lansing / Okemos, responded to this review, 7 May 2014
First and foremost, I would like to apologize for the frustrations that you experienced during your stay. We strive to provide an exceptional experience for all of our guests and I am so sorry that you were disappointed during your stay. I would like the opportunity to speak with you further to gather additional information. Please contact me at your earliest convenience via phone at 517-349-6100 or via e-mail at melissa.terry@hilton.com. Thank you.
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St Louis, United States
1 review
5 of 5 bubbles Reviewed 1 May 2014

I am a fan of Hampton Inns and stay at one whenever convenient. The Hampton Inn at Okemos is a cut about the norm. The staff, the facility, the room, amenities and breakfast were all above expectations.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa T, Director of Sales at Hampton Inn & Suites East Lansing / Okemos, responded to this review, 7 May 2014
Thank you for taking the time to provide such wonderful comments regarding your stay with us. Our goal at the Hampton Inn & Suites Okemos is to exceed each and every guest's expectations. We are so pleased that you found that to be the case during your visit with us. Thank you for being our guest and we hope to see you again soon :-)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites East Lansing / Okemos

Property: Hampton Inn & Suites East Lansing / Okemos
Address: 2200 Hampton Pl, Okemos, MI 48864-3685
Phone Number:
Region: United States > Michigan > Ingham County > Okemos
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Okemos
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites East Lansing / Okemos 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Unwind at Hampton Inn & Suites East Lansing/Okemos with a variety of thoughtful extras. Conveniently located near a variety of attractions, this Okemos, MI hotel is close to downtown Lansing, Michigan State University, and the Michigan State Capital. Discover the Wharton Center for Performing Arts, visit the Impression 5 Science Center, or watch a Lansing Lugnuts baseball game. Whether you’re here for work or just to get away from it all, this hotel in Okemos, MI guarantees you a warm welcome.Relax in a spacious guest room or choose a suite with a separate living area, pull-out sofa bed, microwave, refrigerator, and coffee maker. Wake up with Hampton’s free hot breakfast and sip on tea and coffee at any time of day in the cozy lobby. Set close to a number of businesses, this Lansing hotel in Okemos, MI offers a range of versatile function space. Host a meeting or event for up to 100 guests. Catch up with work in the business center and stay in touch with free high-speed internet access available throughout the hotel. Re-energize in the 24-hour fitness center or plunge into the swimming pool. ... more   less 
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Also Known As:
Hampton Inn And Suites East Lansing / Okemos
Hampton Inn & Suites East Lansing / Okemos Hotel Okemos
Hampton Inn Okemos
Okemos Hampton Inn
Hampton Inn Lansing

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