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“Excellent Hotel Better than most Holiday Inns”

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Holiday Inn Express Hotel & Suites Lansing-Okemos (MSU Area)
Ranked #3 of 6 Hotels in Okemos
Toronto, Canada
Level 6 Contributor
104 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Excellent Hotel Better than most Holiday Inns”
Reviewed 12 August 2014

I have been staying at a few Holiday Inn and this one has been the best so far. The beds were really comfortable. Breakfast was excellent and the quality of the clientele staying in this hotel was excellent. All in all an excellent hotel to spend the weekend in

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Ahutpub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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165 reviews from our community

Traveller rating
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    22
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    4
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25
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56
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Midland, Michigan
Level 6 Contributor
249 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 22 July 2014

The good.

Check in was quick and friendly, my room was clean, and nice. A/C worked fine, room was quiet, bed comfortable, everything worked fine.

The average:
Reservations were made on line using points for partial payment. Upon check in, I was charged the standard rate, apparently the on line check in did not work....I will check with HIE to make sure that my points will not be charged. While the bathroom was clean, the toilet seat was nearly falling off, and the shower was smaller than a phone booth with little water pressure. WiFi was slow. The breakfast was set up early, though the omelet(?) was nasty, one taste and I had enough.

Overall, not all bad, not all good and I would stay here again if in the area.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank michigander311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lansing-Okemos (MSU Area), responded to this review, 28 July 2014
Dear michigander311,

Thank you very much for taking the time to write this review! I have looked further into your issue regarding your points and it looks that we have corrected this problem and refunded your card. I am very sorry for this issue during your stay. We would love for you to give us another chance to prove to you that we want 100% for our guests! Thank you for choosing to stay with us and we hope to see you again soon!

Taylor Brehm
Guest Relations Manager
Holiday Inn Express Lansing-Okemos (MSU Area)
msuhiextaylor@gmail.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vicksburg, Michigan
Level 4 Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 20 July 2014 via mobile

We stayed just one night 2 rooms, the window shades we poor, and the person who parked in front of our room kept the headlights on too long twice. Pool was great, breakfast was also very nice. The pillows were so fluffy they could suffocate you; this was the only negative...

Stayed July 2014
Helpful?
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lansing-Okemos (MSU Area), responded to this review, 23 July 2014
Dear Paul H,

Thank you for taking the time to write a review! I am very sorry about the window shades letting light in. I am also very sorry that the pillows were too fluffy. We do have firm and soft pillows for the comfort of our guests. I am however happy that you enjoyed the pool area and breakfast! We hope to see you next time you are in the area and have a wonderful day!

Taylor Brehm
Guest Relations Manager
Holiday Inn Express Lansing-Okemos (MSU Area)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level 5 Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 14 July 2014

Very Typical HI Express. Has been recently updated- mattresses are very comfortable. Breakfast had a nice selection better than others I have stayed in. Very clean and a very nice front desk staff. Warning- there is no elevator at this hotel. Also, they do not implement a sound policy. Extremely loud with children running, slamming doors, yelling and playing soccer in the halls till 2 AM. Had to call multiple times...they delayed in sending anyone to deal with the situation and when it was dealt with was only a temporary fix for about 1/2 hr increments. I/We use ear plugs and it was if they were in our room it was so loud. My children were also there for a different sporting event which is really sad as they did not get a good nights rest either. A plus..-Great location and close to MSU and many restaurants. If you can handle the noise it is a great choice. We will be looking elsewhere next trip for a hotel has a sound policy and implements it with force.

Room Tip: Get a first floor room
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  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Jamie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lansing-Okemos (MSU Area), responded to this review, 16 July 2014
Dear Jamie D,

I am very sorry to hear about your recent experience here at our location. While we do not have elevators, we are always happy to put you on the first floor per your request. I am also sorry that you had to deal with noise during your stay. We do have security on staff during the weekends to ensure that our guests may have a quiet stay. However, this does not excuse your experience with us and that we were not able to control the situation. I really hope you can give us another chance to prove to you we want 100% for our guests! Feel free to contact me via email at msuhiextaylor@gmail.com with further comments/questions. Again, I am sorry and have a wonderful day!

Taylor Brehm
Guest Relations Manager
Holiday Inn Express Lansing-Okemos (MSU Area)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Des Moines, Iowa
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 July 2014

Our extended family has stayed at this hotel several times over the last few years. The rooms are always clean, lobby decorated so lovely and the breakfast is wonderful! There is something for everyone! The pool and exercise room have all recently been redone. The staff is friendly and welcoming! It is truly like going home for us! Thank you for providing such great service to us!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lansing-Okemos (MSU Area), responded to this review, 9 July 2014
Dear Mary S,

Thank you very much for writing this wonderful review! It is such a delight to hear that we are your "home away from home" and you and your family are able to relax and enjoy your time here at the Holiday Inn Express Lansing-Okemos (MSU Area)! Thank you again for choosing to stay with us and we hope to see you again soon!

Taylor Brehm
Guest Relations Manager
Holiday Inn Express Lansing-Okemos (MSU Area)
msuhiextaylor@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, Wisconsin, United States
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 June 2014

I travel back to this area often, this is the first time I've stayed at this Holiday Inn Express. The hotel is right off the highway. It's a little ways from MSU campus. From the outside of the building it looks like it's an older hotel. I was a little concerned how clean the place would be. To my surprise, the inside of the hotel is clean, warm and inviting the staff is friendly and helpful. Our room was clean and comfortable. The breakfast bar offers a good choice of things for adults and children. There's free WIFI. I will be staying here again when in the area.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lansing-Okemos (MSU Area), responded to this review, 30 June 2014
Dear Tracy S,

Thank you for writing this review! I am glad that you found our rooms to be very clean and the staff to be friendly and inviting! Since we are an older hotel, we are constantly renovating and updating to suit all of our guests needs! We are happy you enjoyed your stay and we look forward to seeing you next time!

Taylor Brehm
Guest Relations Manager
Holiday Inn Express Lansing-Okemos (MSU Area)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sankt Polten, Austria
Level 6 Contributor
136 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 17 June 2014

The Holiday Inn Express Lansing-Okemos offers spacious and clean rooms, an indoor pool and a complimentary breakfast. WLan is free but rather slow. I can recommend this hotel if you are travelling with a car.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fritz_3100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lansing-Okemos (MSU Area), responded to this review, 30 June 2014
Dear Friedrich_A,

Thank you for taking the time to write this review! I am happy to hear that you enjoyed our spacious clean rooms, indoor pool, and complimentary breakfast! However, I am very sorry that your internet ran rather slow. We do have wi-fi support if you are ever finding your internet to be too slow and our front desk staff would be happy to correct that problem for you in the future! Thank you for staying with us and we hope to see you next time!

Taylor Brehm
Guest Relations Manager
Holiday Inn Express Lansing-Okemos (MSU Area)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Lansing-Okemos (MSU Area)

Property: Holiday Inn Express Hotel & Suites Lansing-Okemos (MSU Area)
Address: 2209 University Park Dr, Okemos, MI 48864-3967
Phone Number:
Region: United States > Michigan > Ingham County > Okemos
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Okemos
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lansing-Okemos (MSU Area) 2.5*
Number of rooms: 160
Official Description (provided by the hotel):
East Lansing-Okemos Hotel Near Michigan Attractions Lodging at the Holiday Inn Express Hotel and Suites of Lansing-Okemos, Michigan, puts you within five miles of Michigan State University and ten minutes from the Michigan Capital and the Capital City Airport (LAN). Business travelers will enjoy our East Lansing accommodations near downtown Lansing and the political center of the state. The automotive manufacturing companies that give Lansing its 'Car Capitol of North America' title are a short drive from our hotel. Business travelers lodging in our Okemos hotel who need to host a meeting may use the Conference Center, which includes a 3000 sq. ft. ballroom that can accommodate from 8-200 people . Our East Lansing hotel is surrounded by the beauty of Michigan and the excitement of downtown Lansing. Pack a picnic and relax at a riverfront park or see the animals at the Potter Park Zoo. This hotel near Michigan State University is surrounded by sporting venues, so don't forget your favorite Michigan team's jersey and grab tickets to a baseball, football or hockey game at a nearby stadium. You can relax on your Okemos hotel room's pillow top mattress with triple-sheeted bedding. The Fitness Center, free high-speed, wired and wireless Internet access and a complimentary breakfast bar allow you to travel without disturbing your routine. Call the East Lansing Holiday Inn Express now for great hotel rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Lansing-Okemos (Msu Area)
Holiday Inn Express Okemos
Holiday Inn Okemos
Okemos Holiday Inn

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