The hotel looks lovely and it is clear that a great deal of effort has been put into it's appearance. Unfortunately not enough effort was put into insulation and noise dampening between rooms. The wall seemed paper thin and there was a tremendous amount of noise from all sides. To be honest, I've stayed in Motel 6's that were quieter.
I have many complaints in terms of service, but I don't think that the staff are necessarily the problem. I got the general impression that the hotel was grossly understaffed. We had to ask 3 times for the crib that I requested when I made my online reservation. The front desk was unoccupied almost everytime I went there for assistance. Our room hadn't been cleaned by 2pm. At the pool there were often very few clean towels and a huge pile of dirty ones. At breakfast, it was common for items to run out and be out for some time despite the fact that it was obviously very busy.
Additionally, I felt that having 1 waffle iron when there are over 30 guests eating at the same time is a bit ridiculous. I have small children that aren't very patient and I felt like I had to go down to breakfast a half an hour before them just so that I could get their waffles in a reasonable amount of time.
Hands down the weakest coffee I have ever had at a hotel. If your guests can't get any sleep from all the noise and have to wait a half an hour or hour in order to get all the items that are supposed to be on the breakfast, then the very least you could do is give them some good, strong coffee to face another day and night of the same treatment.
The overall impression of all of these things is one of cutting corners, and I was tremendously disappointed. We have until now almost exclusively stayed at choice hotels, and while there is a fair amount of variance between the different names (comfort inn, quality inn, etc), and also considerable variance within different locations of a given name, this is typically correlated with age and overall appearance of that particular location. This particular hotel was disappointing both in terms of the quality relative to it's appearance, and in terms of it's value. I have never been so happy to return home from a 3 day getaway as I was on this stay.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Priceline, Ctrip TA, Agoda, Odigeo, Traveltool, S.L.U., getaroom.com and Evoline ltd so you can book your Days Inn Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Inn & Suites Pentwater Hotel Pentwater
- Comfort Inn And Suites Pentwater
- Best Western Pentwater
- Pentwater Best Western