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“think twice”

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Holiday Inn Express Hotel & Suites Petoskey
Ranked #1 of 15 Hotels in Petoskey
Certificate of Excellence
Reviewed 15 April 2014

Stayed in a suite on the 5th floor - which is all suites and was a huge mistake. Nice room but extremely noisy - kids running up and down the halls at 3 a.m., slamming doors, talking loud, etc.... Don't plan on getting a good nights sleep if you stay at this hotel and don't expect the staff to keep other guest quite.

My wife and I ended up leaving at 4 a.m. due to an unruly situation next to our room. Parents had rented a suite for the kids and got their own suite on the other end of the hall - needless to say things got out of control. We were frustrated that the front desk staff was no help in calming the situation so we left in the middle of the night and requested a refund.

Managements response to our request for a refund was a 20% discount on our room rate which is unacceptable in my mind given the circumstance - the details of which I won't go into on this site. I guess that is how Gold card members of Holiday Inn are treated these days.

I have also passed this information on to the Petoskey Chamber for future reference. The executive director was my college roommate back in the day and is a very good friend of mine. .

If nothing else this review allows me to express my discontent about the 20% discount I was offered by hotel management. Hope it was worth the other 80% to management to mistreat a long standing client for this review. I would advise anyone thinking of staying at this hotel to think twice if they want to get some sleep. Mission accomplished.

Stayed: April 2014, travelled as a couple
11  Thank lanny s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjaree F, Director of Sales at Holiday Inn Express Hotel & Suites Petoskey, responded to this reviewResponded 18 April 2014

Dear Guest,

Please let us apologize for the unpleasant experience you had at our facility last weekend. It must have been very frustrating and disappointing for you to leave at the time you did. We always want to make sure our guests are comfortable and satisfied when they walk out our doors, and we failed to provide that for you. We have reached out to you personally hoping to gather more information about your stay.


Thank you for your comment and we hope to speak to you soon.

Warm Regards, Marjaree F

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429 - 435 of 605 reviews

Reviewed 31 March 2014

We stayed here for a quick spring ski trip to nearby Boyne Mountain. The standard double-queen room had plenty of room for the four of us. The microwave and refrigerator were welcome additions. Breakfast was good (loved the 1-minute pancake machine). They provide a complementary limo service to get you around town. All in all, I would stay here again.

  • Stayed: March 2014, travelled with family
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2  Thank Rjh8115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2014

I stay here about once a month on business and love it. The staff is helpful and friendly, wireless is free and easy to access; it has Big10 network; and the "free" breakfast has healthy options. My room is clean, with a microwave, coffee maker and small frig. One snowy morning I saw a staff member outside cleaning off cars and shoveling the snow between the parked cars.

  • Stayed: March 2014, travelled on business
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2  Thank LoriT29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2014

Decent hotel but really loud. We could not get to sleep last night until late due to the party in the hallway (front desk said they were unable to control) and kids running up and down the halls. I was awakened this morning at 6am to kids running in the halls and sound of someone throwing up in a near by bathroom. I consider getting a good nights sleep the main measure of a hotel and on this then clearly fail!

Stayed: March 2014, travelled with family
2  Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjaree F, Director of Sales at Holiday Inn Express Hotel & Suites Petoskey, responded to this reviewResponded 20 March 2014

Dear Guest,

We are very sorry to hear about your recent stay with us. We try our best to keep the noise levels at a minimum after 9pm. This review has been sent to our management team, and we have sent you a separate email should you wish to discuss this matter further. We hope that you will come back in the future and experience our hotel again.

Thank you for your feedback.
Regards,
Marjaree F

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Reviewed 13 March 2014

I stayed here for an overnight trip for work. The hotel is first class. Rooms are new and clean. As a Platinum member I was upgraded before I even got there, which is always a nice treat when it happens. The staff is very friendly and professional. This hotel has a shuttle service which is a limo. Rates are reasonable. I will return to this hotel at every visit to Petoskey.

  • Stayed: October 2013, travelled on business
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Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2014

I rented the penthouse for an amazing weekend for my boys for the state wrestling finals. This was so worth the money. I was very happy with the 2 levels and all the extras that the room had to offer. I can't wait until we go next year and I so would rent this anytime of the year the view was amazing.

  • Stayed: February 2014, travelled with friends
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Thank Melissa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2014

Extremely friendly staff and beautiful hotel.
I grew up in Petoskey and it was nice to be able to stay in a nice hotel while going home.
I remember the old holiday inn on the hill and this place is even nicer than that one was.
Wonderful service and the hospitality was excellent.

  • Stayed: May 2013, travelled with family
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Thank MichaelJoseph1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjaree F, Director of Sales at Holiday Inn Express Hotel & Suites Petoskey, responded to this reviewResponded 27 February 2014

Dear MichaelJoseph1962,

We want to thank you for your positive review on our property! We always strive to give our guests the best experience on their UpNorth vacation, and for you to be able to enjoy coming back home even more because of your accommodations then we succeeded. Thank you again and we look forward to your return visit!

Warm Regards,
Marjaree

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Additional Information about Holiday Inn Express Hotel & Suites Petoskey

Address: 1751 S US Highway 131, Petoskey, MI 49770-8374
Phone Number:
Region: United States > Michigan > Emmet County > Petoskey
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Petoskey
#1 Romantic Hotel in Petoskey
#3 Family Hotel in Petoskey
Price Range: £80 - £222 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Petoskey 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Welcome to the Petoskey, MI Holiday Inn Express Hotel & Suites near Little Traverse Bay.This new hotel is conveniently located off Hwy 131 and offers easy access to ski resorts, golf courses, casino, wineries and beautiful Petoskey beaches: home to Michigan's state gem, the Petoskey stone. Your family can enjoy a stay at our Petoskey accommodations with an ideal location near the Bay Harbor Marina, Kilwin's Quality Confections Tours, Raven Hill Discovery Center and Michigan's largest indoor water park, Avalanche Bay. Petoskey is also home to the Gaslight Shopping District and the Odawa Casino.Business travelers enjoy our hotel in Petoskey because of its convenient location near businesses such as Manthei, H&D, Wal-Mart and Northern Michigan Hospital. Several world-class golfing venues, like Crooked Tree and Bay Harbor, are within six miles of our hotel in Petoskey, MI. Free high-speed Internet access and faxing services are offered for your convenience.Our excellent Petoskey hotel facilities offer you upscale amenities including private balconies, a fitness center, a heated indoor pool, whirlpool & dry sauna and a free stretch-limousine shuttle from 3 - 11 PM, with service to all area attractions within a 10-minute radius. Wake up to the fabulous views of Bear River Valley and Little Traverse Bay. Book your stay in Petoskey, MI today! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Petoskey
Holiday Inn Petoskey
Holiday Inn Express Petoskey
Petoskey Holiday Inn

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