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“Great hotel”

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Hilton Garden Inn Plymouth
Ranked #2 of 5 Hotels in Plymouth
Certificate of Excellence
Tempe, United States
2 reviews
“Great hotel”
Reviewed 14 July 2014

The hotel is in a great location for downtown Plymouth or Northville. You are also close to hines drive which has a number of fun parks for kids. The hotel itself is nice and the staff went above and beyond to drive a good experience.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ronald D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie B, General Manager at Hilton Garden Inn Plymouth, responded to this review, 21 July 2014
Ronald,

Thank you very much for the great review, were happy to hear that you enjoyed our hotel so much! Our location is great for families as you mentioned, since we are close to a lot of local parks. Our staff will really enjoy hearing about your review, so thank you very much!
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483 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
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English first
San Antonio, United States
1 review
Reviewed 9 July 2014

We booked a room at this hotel per the advice of a family mermber who lives in the area and had checked out other hotels in the area for our family to stay at during a reunion. The hotel and our room were very clean, the bed was very comfortable and the room had all the creature comforts such as a microwave and a fridge. The hotel was very close to a grocery store and a number of restaurants. The best part was how nice we were treated when we arrived several hours before check-in. We were all exhausted due to an early morning flight and my husband was ill. The gentleman at the front desk had a room for us within 2 minutes. Overall it was a very enjoyable stay.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie B, General Manager at Hilton Garden Inn Plymouth, responded to this review, 21 July 2014
Thank you for your feedback! We are truly glad you enjoyed your stay here at the Hilton Garden Inn Plymouth. Receiving feedback like this truly helps our staff to continue with their task of providing exceptional guest service. We look forward to welcoming you back again soon! Thank you
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Riverview, Michigan
Level 4 Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 July 2014 via mobile

June 2014. Booked this hotel as they had a shuttle service for wedding guests to and from reception location in Plymouth. Event planner was very good to work with. The day of wedding, a Saturday, the shuttle did not bring guests back to hotel from reception at the designated times. Guests waited outside of reception venue for at least 45 minutes past designated pickup times. Because they were busy with more than one wedding that night,two of which were at our venue, they had a contracted shuttle service. Driver did swerve out of lane a few times. When I called hotel to find out where shuttle was, the front desk person was unable to assist me and said she had no way of contacting driver. I told her this was odd since I was told guests could contact front desk to be picked up earlier than the designated times, which would entail contacting the driver. I did understand that the driver may be at another venue and not able to pickup immediately but she said there was no way to communicate to driver. Once we got back to the hotel lobby around 2 am it all made sense to me. The front desk person was working alone and was being bombarded with guest questions and complaints from two wedding parties (ours included) and a baseball team. No wonder she was so snippy with me on the phone. She was overwhelmed with guests hovering over front desk and had no help. I voiced my concerns with manager next morning as well as others did who were not in our group. The manager couldn't have been more receptive to my request as well as the other guests in removing the charge of our rooms. He sent an email that evening apologizing again and saying he would take my suggestions to his team. Even though I had complaints i would recommend this hotel for the simple reason they recognized that they were short staffed, took complaints well and did everything they could next morning to assure me this was not their normal way of doing business.

Stayed June 2014, travelled with family
Helpful?
Thank Vrj8789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie B, General Manager at Hilton Garden Inn Plymouth, responded to this review, 9 July 2014
Vrj8789,

Thank you for the thoughtful and well written review, I appreciate you taking the time to share your experience at our hotel. As stated in your review, we understood that some of our policys needed to be changed and we have been working on this for the past month. Without reviews such as yours, we wouldnt be able to accomplish this as quickly as we have. We truly appreciate that you can see how great our hotel really is, and the fact that you would recommend us says a lot. Thank you!
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London, Canada
2 reviews
Reviewed 5 July 2014

The reception staff were very informative, speedy and polite. Loved the breakfast in the morning. Room was clean and roomy. No problems here!!! The location was perfect for our needs and we will definetely return and suggest to all our friends and family.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie B, General Manager at Hilton Garden Inn Plymouth, responded to this review, 6 July 2014
Lynn,

Thank you so much for the awesome review! Its great to hear that you encountered no problems while you stayed with us, and the fact that you enjoyed our amazing breakfast and staff. I am happy to hear that you will stay with us again, as we look forward to hosting you sometime very soon!
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Detroit, Michigan
2 reviews
Reviewed 5 July 2014

I had over 20 people stay at this hotel for my daughters wedding that ranged in ages, literally from age 8-80. This was an excellent location for the wedding venue that was located in Northville. The hotel staff was very friendly and personal and went out of there way to accommodate all needs. The hotel was recently newly remodeled so the lobby was modern, fresh and inviting.

The cleaning staff were very cool! They were relaxed, personal and displayed happiness for the bride's occasion.

I would recommend this hotel a thousand times for anyone who need to stay in the area of Novi, Northville, Plymouth or Southfield.

I would

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Carmen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie B, General Manager at Hilton Garden Inn Plymouth, responded to this review, 9 July 2014
Carmen,

Thank you so much for the great review!! We were so happy to have all your family and friends in town for your daughters wedding, it truly was a pleasure. Were happy to hear that you enjoyed your stay so much and that you would recommend us, lets us know that we have done our jobs! Thank you again and have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westerville, Ohio
Level 4 Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 July 2014

The staff at the front desk is awesomeare so friendly and very helpful. The rooms are very clean and the king size bed was comfortable for a good nights sleep. The shower pressure was lighter than I like, but other than that we had a great stay.

Room Tip: Ask the front staff if there are groups staying at the hotel, they are more than willing to put you...
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  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mgbgtowners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie B, General Manager at Hilton Garden Inn Plymouth, responded to this review, 6 July 2014
Thank you so much for the great review! I am happy to hear that you enjoyed our hotel, especially our beds and staff. We hope to see you back sometime in the near future
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Charlotte
1 review
Reviewed 2 July 2014

it was a very positive stay, I arrived early & they worked to get me checked into a room that was nice clean, comfortable & quite. The front desk staff was very pleasant and most helpful. The food served was good. I liked the chocalte chip cookies were a big hit.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Scott E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie B, General Manager at Hilton Garden Inn Plymouth, responded to this review, 6 July 2014
Thank you for your feedback! We are truly glad you enjoyed your stay here at the Hilton Garden Inn Plymouth. Receiving feedback like this truly helps our staff to continue with their task of providing exceptional guest service. We look forward to welcoming you back again soon! Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Plymouth

Property: Hilton Garden Inn Plymouth
Address: 14600 N Sheldon Rd, Plymouth, MI 48170-6529
Phone Number:
Region: United States > Michigan > Plymouth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Plymouth
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Plymouth 3*
Number of rooms: 157
Official Description (provided by the hotel):
Take advantage of the convenient location of Hilton Garden Inn Plymouth. Situated just off the I-275 in Plymouth, MI, the hotel is adjacent to business parks and key corporate offices. We’re close to Ann Arbor, downtown Detroit and DTW Airport, all just 20 minutes away. Take our efficient shuttle service to the many local businesses, shops, and restaurants within the Plymouth area. Our hotel is in a great location to explore the nearby towns of Novi, Livonia, and Canton. ... more   less 
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Also Known As:
Hilton Garden Inn Plymouth Hotel Plymouth
Hilton Plymouth
Plymouth Hilton Garden Inn

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