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“It's not worth the money” 2 of 5 bubbles
Review of Auburn Hills Marriott Pontiac

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Auburn Hills Marriott Pontiac
Ranked #1 of 3 Hotels in Pontiac
GreenLeadersSilver level
Ottawa, Canada
Level Contributor
110 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“It's not worth the money”
2 of 5 bubbles Reviewed 4 August 2013

Everything is an additional charge here - I mean, $14.95 for wi-fi,. really? No fridge in rooms, one choice of two double beds or kings (which are always sold out) - no queens in this hotel...Starbucks inside but I've grown accustomed to complimentary coffee and continental breakfasts at other hotels that are of the same rating..will not go back.

  • Stayed August 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Shannon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ida P, Director of Sales at Auburn Hills Marriott Pontiac, responded to this review, 5 August 2013
Thank you for staying at the Marriott Centerpoint. I am sorry you did not feel the hotel met all of your needs. It is not a Marriott brand standard to offer complimentary breakfast in the full service hotels and I am sorry that it was an inconvenience for you.
We do hope you will consider staying with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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310 reviews from our community

Traveller rating
    107
    129
    50
    11
    13
See reviews for
65
51
19
142
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Cheboygan, Michigan
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 29 July 2013

Location was excellent. No breakfast included. No fan in bath. Bring earplugs--was on 7th floor facing parking lot--could hear train whistle all night long, doors slamming in hall, and road noise. Indoor pool 5' only & on the smaller side--must access by going to floor 2 & walk down hallway & take elevator back to floor 1. Elevator button there malfunctioning--had to get maintenance guy to get it to work. On Friday night, hotel lobby was extremely loud due to cocktail lounge & events. On the bright side, the room was very clean, although I didn't really understand winter weight comforters in the middle of summer. Bed way too firm for my taste. Restaurant on premises appeared nice, but pricey.

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank paelse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ida P, Director of Sales at Auburn Hills Marriott Pontiac, responded to this review, 5 August 2013
Thank you for taking the time to share your review and thank you for staying at the Marriott Centerpoint. We hope you will visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waukesha, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 July 2013

We were here for a family wedding. We stayed 2 days and nights. The room was very spacious and had very pretty decor. For being on the 10th floor it did not feel like it. The staff was very courteous also.... We had the shuddle take us and bring us back from the wedding location. That was a great service. We also had the brunch the next day and the staff was very accommodating to the bride and groom's needs at breakfast... I will certainly stay here again.

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MTM081416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ida P, Director of Sales at Auburn Hills Marriott Pontiac, responded to this review, 5 August 2013
Thank you for sharing your review online. We are glad you enjoyed your stay here at our Marriott and look forward to having you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Huron, Michigan
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 24 July 2013

I've stayed here a few times now for business. The hotel is normally full or close to it. The bar area is great, and the bar staff in the evening is excellent. The room are a good size, furnishing are ok (could use some updating). Bedding excellent. The fitness center is decent. A couple lane lap pool., hot tub, and a small pool outside. The workout equipment is basic, and it good working order. Only compliant is the workout area could use a few fans or cooler temp in there.

  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bzt987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ida P, Director of Sales at Auburn Hills Marriott Pontiac, responded to this review, 25 July 2013
Great, thank you for your review. We will share your positive comments with the team. We look forward to having you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 19 July 2013

I stay at this hotel reasonably regularly with work, most recently this week for one night. It has always been of a high standard in the numerous times I have stayed. Welcoming front of house staff, lively bar area in the evening, decent but basic gym and pool. Rooms spacious, slightly old fashioned, but decent furnishing and decor. In summary, a very pleasant hotel that I would happily stay in again.

  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kaiser1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ida P, Director of Sales at Auburn Hills Marriott Pontiac, responded to this review, 22 July 2013
Thank you for taking the time to share your experience at our Marriott. We proudly boast consistently ranking in the top 30% for Guest Satisfaction Scores for the Marriott brand. We are glad you enjoyed your stay here and even more so, we celebrate when we are rewarded with guests who recommend our hotel to others. Thank you for your review and we look forward to being your choice hotel on your next trip into the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Smyrna, Georgia
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 18 July 2013

This is my home away from home. For the past 3 or 4 years I've stayed here at least once a month for a week each time. The hotel is a full service Marriott which is nice. There are 2 or 3 decent (but not great) restaurants in walking distance. The hotel is immaculate and welcoming. The staff is well trained and accommodating. The concierges in the concierge lounge are the best I've met in any Marriott I've stayed in. Beds are comfortable with a variety of pillows to choose from. Rooms are spacious with a good work area. And the hotel, in general, is very quiet. The gym is well equipped and clean. There's a really nice swimming pool that's usually very quiet. Restaurant buffet breakfast is excellent, but pricey.

On the flip side, the furniture in the rooms is pretty tired. It took them forever to put in flat screen tv's, but that's about the only major upgrade I've seen in a while. The elevator service (and you will need it -- it's an 11-story hotel) is spotty. When the hotel is busy the elevators are often crowded and slow. It's also a full service hotel meaning there are occasional banquets, meetings, etc. When those events occur, parking gets a little tight but there is room for everyone. Biggest drawback, though, is the restaurant. It's extremely expensive for what you get. If you're on a big expense account, enjoy it. If not, I steer clear. In the winter, when it's snowing you want an accessible restaurant, but I refuse to pay the tariff.

Bottom line, this is a very good hotel.

Room Tip: High floor is always good, but this is a very quiet hotel with good carpeting in the hallways. Never...
See more room tips
  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sushihunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ida P, Director of Sales at Auburn Hills Marriott Pontiac, responded to this review, 19 July 2013
Thank you for taking the time to share your experience at our Marriott. We proudly boast consistently ranking in the top 30% for Guest Satisfaction Scores for the Marriott brand. We are glad you enjoyed your stay here and even more so, we celebrate when we are rewarded with guests who recommend our hotel to others. Thank you for your review and we look forward to being your choice hotel on your next trip into the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kennewick, Washington
Level Contributor
186 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
4 of 5 bubbles Reviewed 9 July 2013

Stayed here for the Packard Club meeting. Staff very helpful, room good sized and comfortable, neat and clean as can be. Meeting rooms were very good. Self parking must have been included in the rate as I didn't see an additional charge. Restaurant quite good. They definitely are used to large groups, everything flowed easily.

An older hotel but well maintained, couldn't have been more pleased. Sometimes room cleaning didn't happen till late in the day which was bit of a bother. Interfered with my nap!

  • Stayed June 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ida P, Director of Sales at Auburn Hills Marriott Pontiac, responded to this review, 10 July 2013
We loved the Packard group, thank you for choosing the Marriott Centerpoint. Can't wait to have you all back again. Thank you for sharing your positive experience about our Marriott.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Auburn Hills Marriott Pontiac

Property: Auburn Hills Marriott Pontiac
Address: 3600 Centerpoint Pkwy, Pontiac, MI 48341-3164 (Formerly Auburn Hills Marriott Pontiac at Centerpoint)
Region: United States > Michigan > Pontiac
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Pontiac
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Auburn Hills Marriott Pontiac 3.5*
Number of rooms: 290
Official Description (provided by the hotel):
A contemporary full-service hotel in Auburn Hills, Michigan, located within the Centerpoint Business Campus. Easily accessible to Detroit and nearby suburbs, including Bloomfield, Rochester, Troy and Birmingham, this Auburn Hills, MI, hotel is just minutes from Volkswagen, GM Powertrain, Chrysler Headquarters and many Fortune 500 companies. Enjoy a peaceful environment that only feels far from the city... inside and out, with richly appointed guest rooms and conveniences like high-speed Internet access, a state-of-the-art fitness center and an indoor and outdoor pool. ... more   less 
Reservation Options:
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Also Known As:
Auburn Hills Marriott Pontiac At Centerpoint Hotel Pontiac
Marriott Pontiac
Pontiac Marriott
Detroit Marriott Pontiac

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