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“Great new hotel in Kalamazoo”

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Courtyard Kalamazoo Portage
Ranked #2 of 2 Hotels in Portage
Certificate of Excellence
Reviewed 27 March 2014

I watched this hotel being built and was excited to finally have the opportunity to stay here. Spacious rooms, great modern décor, welcoming lobby and nice staff. Love the bathrooms...the shower is amazing...the towels are large and soft...and the products are Paul Mitchell. Would definitely recommend this property.

  • Stayed: March 2014, travelled on business
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Thank ProMich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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87 - 93 of 106 reviews

Reviewed 5 March 2014

It's my first time at this property. I stay at Courtyards most of the time and as s Lifetime Platinum Elite that's a lot. So I have a pretty good sense of what to expect. This property is a great on. New building. Friendly staff. Comfortable rooms. Premium internet. Large work out room (not common in Courtyard). I will definitely return.

Stayed: March 2014, travelled on business
Thank mikebaer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2014 via mobile

I stayed here recently for business and was pleasantly surprised by how new and modern the hotel was. The rooms were well appointed and the heating and cooling was very responsive. I was able to use the fitness center which was small but acceptable for my needs. There was also a pool and jacuzzi which I didn't use but looked nice. I had dinner and breakfast at the hotel which were quite tasty and the staff was very friendly. Overall this was a great hotel and I would highly recommend.

  • Stayed: February 2014
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Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2014

Being a brand new hotel, it was everything you would expect. Clean, fresh and comfortable. The staff was great and we had none of the service issues that anyone else spoke of. The location is nice right off the highway with a few restaurants within walking distance if there wasn't a foot of snow on the ground. Right between Portage and Kalamazoo and close enough to 131 for travelers on that road. Will stay again if in the area.

  • Stayed: February 2014, travelled as a couple
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Thank Brian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2014

BEWARE!!! Our experience...
Stay 2-14/16-14. Checked in to a "king size suite" that was " the same as all of them". Well, for more money in room 214, you get to pay more for a standard room with a super long hallway ( woohoo). Then we had a whistling vent at 10:30. Very helpful front desk Brandi called the GM (apparently he had to get out of bed to come in which he did) then the whistling stopped. I calledBrandi back to tell her noise had suddenly stopped. She said the GM made it in quickly and he stopped the noise. Great! Finally sleep for my ten year old. No visit from the GM to APOLOGIZE for the inconvenience. Ok. Early AM across the hall neighbors had a wacky alarm going off. Heard many apologies by staff that they were trying. Eventually that stopped 7:39am. Complimentary breakfast (we had an 11 o'clock lesson at Bittersweet...)Went down to eat at 9, staff advised severely under staffed for hotel capacity. Still no food at 10. I ordered a BLT breakfast sandwich and my daughter French toast. She received her food, ate it and 50 minutes later I still had no BLT. When I finally got it I was advised there were no tomatoes in the hotel and I was given frozen avocados instead. Lots of staff apologies. REALLY! Well GM. What would you rate a hotel if you had that experience? Lots of apologies( not from you) but a haphazard staff doing their best. Then the kicker. I bring a plastic cup of beer into the pool area later that day and I get told by Amanda that drinks aren't allowed in pool area cuz it could spill and cause a slipping hazard. News flash! The entire (very small) pool area is already soaking wet. This is what you choose to enforce. yikes! NEVER AGAIN WHEN WE COME TO THIS AREA WILL WE STAY HERE!! And we come this way a lot. Way to go GM what's you're encore? If you don't respond. It won't surprise me. You didn't show yourself thru much struggling of your staff anyway. Management should probably be reconsidered. The one star is for being new.

Stayed: February 2014, travelled with family
Thank Mom2SJJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Courtyard Kalamazoo Portage, responded to this reviewResponded 17 February 2014

Dear Mom2SJJ,
Thank you for taking the time to leave us your feedback. I'm very sorry to hear about your negative experience at my hotel. I'm also sorry for not checking in on you on Friday night, as it was already late and I did not want to disturb you more than you already had been. We want all of our guests to have an exceptional stay, and from the sounds of it we truly let you down. I would really appreciate the chance to talk to you about your stay. I have provided my contact information and look forward to the chance of speaking with you. I hope that you might be able to offer us another chance to impress you on your next trip to the area.

Sincerely,
Robert S.
General Manager
269-382-5808
azocy@tmihospitality.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2014

My husband and I stayed at this hotel this past weekend with our three kids. (Friday and Saturday) I would not recommend this hotel. It is a new hotel, less than a year old, however the hot tub was not working. After repeated requests to the front desk to fix the hot tub, it finally began working at 10:30 Saturday night. Per the front desk, "someone forgot to turn the heat on." We also had to ask repeatedly for a cot, which we asked for upon check in, as well as an extra blanket for our son to sleep on the cot with. After three requests, my husband had to go to the front desk and get one himself. Another concern we had was we were told that a "continental" breakfast was included. However, that is not true. They have a bistro that you can buy breakfast at. With three teenagers to feed, this was a definite negative for us. The room was clean as well as the lobby. However, We experienced poor customer service in general. The hospitality industry is suppose to take the stress off its guests shoulders. Not add to it. I would not recommend this hotel if you expect a higher class of service.

  • Stayed: February 2014, travelled with family
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2  Thank Jaime W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Courtyard Kalamazoo Portage, responded to this reviewResponded 10 February 2014

Dear Jaime W,
Thank you for leaving us your feedback. Please accept my apologies for the less than satisfactory level of service you received from my staff involving the hot tub and roll away, this was unacceptable. I would also like to apologize for any miscommunication that occurred over breakfast. As a brand, Courtyard by Marriott does not offer complimentary breakfast, but we do have special packages that include a voucher for breakfast at our Bistro with your room rate. I am very sorry if you booked one of these packages and did not receive your vouchers. I appreciate you letting me know as I will be using your comments as a training tool for my staff to make sure this doesn’t happen again. Please allow us another opportunity to show you the level of service of which we are capable on your next trip to Kalamazoo.

Sincerely,
Robert S.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2014

This is a very nice hotel. I loved the big room. The decor and furnishings were perfect. The king size bed was very comfortable. The front desk clerk when we checked was very nice. The morning clerk when I called, not so much. Overall, nice quiet hotel near many restaurants.

  • Stayed: January 2014
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Thank Jimmyandsara T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Kalamazoo Portage

Address: 400 Trade Centre Way, Portage, MI 49002-0476
Region: United States > Michigan > Kalamazoo County > Portage
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Portage
Price Range: £85 - £150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Kalamazoo Portage 3*
Number of rooms: 90
Official Description (provided by the hotel):
Discover one the newest hotels in Kalamazoo/Portage, MI. The Courtyard by Marriott Kalamazoo Portage Hotel is conveniently located near Kalamazoo, Michigan, just off I-94. Our Portage, MI hotel is convenient to everything the Kalamazoo area has to offer. We are located near many Kalamazoo attractions; including Binder Park Zoo, Timber Ridge, Kal-Haven Trail and the Gilmore Car Museum. Our hotel is also convenient to Western Michigan University, Kalamazoo College, Borgess Medical Center and Bronson Methodist Hospital. The new state-of-the-art lobby at Courtyard provides greater flexibility and choices for our guests. At the center of it all is The Bistro, your destination for a great breakfast, or drinks and dinner during the evening. You'll also enjoy our well-equipped fitness center, indoor pool and spa to help you stay refreshed and energized. Whether traveling for business or pleasure, your stay at Courtyard is sure to be more comfortable, more productive and more enjoyable than ever before! ... more   less 
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