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“Nice, but very turned off by the agreement we had to sign while checking in”
Review of Royal Park Hotel

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Royal Park Hotel
Ranked #1 of 3 Hotels in Rochester
Certificate of Excellence
MI
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice, but very turned off by the agreement we had to sign while checking in”
Reviewed 6 December 2012

First, the good:

It's a very nice hotel. Rooms are spacious and clean, staff is polite, service is really good. The food at the bar was really good. Even though the bar was quite busy at times, the service was decent.

Now, the bad:

When checking in, we were handed an agreement to sign, and the front desk clerk also read the important points out loud, which were "no partying in the room" and "no outside beer, wine, or liquor in the rooms." To be presented with such a strongly-worded statement as one of our first interactions with the hotel was extremely off-putting. One of the things my husband and I very much enjoy doing while out of town is exploring the local beer and wine scene, and though we didn't do that this time, it's not at all uncommon for us to purchase beer or a bottle of wine to enjoy in the room. I've never stayed at hotel that didn't allow this. Most hotels are very accommodating, and will provide glasses and corkscrews if needed.

As for "partying" - we're in our late 40s/early 50s, and though we might have some friends in our room for a drink, we were not planning on being loud or otherwise disruptive. I felt as if we were being treated like children to be asked to sign this agreement before we even checked in.

We will not be staying here again.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank bdwmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JayHaratsis, General Manager at Royal Park Hotel, responded to this review, 7 December 2012
Thank you for your kind words about the staff, service, food and guest rooms. We are so pleased that you found them worth mentioning in your comments.

Thank you also for your thoughts on our presentation of the party agreement. We certainly understand your comments on this matter as it has arisen occasionally with our mature guests.We are always looking for ways to improve the guest experience and I would enjoy the opportunity to speak with you, at your convenience, on this matter. Please feel free to call me on my direct line at 248.453.8700.

Best Wishes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (112)
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Fairfield Bay
Level 5 Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 December 2012

From the moment you enter this hotel, you sense a unique atmosphere. You feel surrounded by beautiful furnishings in an intimate environment. The staff is friendly and most ready to help.
The rooms are super clean and lovely. Terry cloth robes and slippers in the closet are a nice touch. Morning coffee can even be delivered to the room at a pre-selected time.
The bar offers a fun ambience while the restaurant is a quieter place with very good food.
We used this as a "get away" from the hustle of the beginning of the holidays and it was perfect.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank par521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JayHaratsis, General Manager at Royal Park Hotel, responded to this review, 7 December 2012
We are so appreciative of your comments. I know that our team will be thrilled to know that you felt that they were ready to assist at any time. Our room attendants will be so pleased that you singled them out for the appearance of the room.

I hope to meet you the next time you getaway to our hotel.

Best Wishes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 December 2012

This hotel has it all. Beautifully appointed rooms. Very helpful and informative staff. Great restaurant (with reasonable prices) a great bar. Beautiful surroundings. Minutes to great shopping and eateries,. A very good gym, and a very comfortable and relaxed environment.
From the moment you arrive you know you are in a lovely hotel.
One of the friendliest hotels I have ever stayed in. Thank You Royal Park for making my stay a memorable one. I will be back.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mambojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JayHaratsis, General Manager at Royal Park Hotel, responded to this review, 7 December 2012
All we can say to you is WOW! Thank you for the wonderful comments about how memorable your experience at the hotel was.

As you might guess our staff is very proud to be working here and providing that special service that everyone expects when they visit us.

We hope to see you soon.

Best WIshes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 November 2012

Very fine newer independent hotel in quiet section of Rochester convenient to area businesses but away from the fray.

Skip the cookie cutter chains and live a little by checking in here. No expense seems to have been spared in constructing or furnishing this property.Staff friendly competent and low key.
The fine dining restaurant is very good with extensive wine list

  • Stayed November 2012
    • Value
    • Location
    • Rooms
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Helpful?
Thank vm120e9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JayHaratsis, General Manager at Royal Park Hotel, responded to this review, 24 November 2012
We cannot thank you enough for the kind words you have offered about our hotel. When building the hotel, our ownership group spared no expense in making this a Four Diamond hotel. Our team has taken it to the next level by offering the type of service you would expect in top level, luxury boutique hotels throughout the world and they do it with great pride and even bigger smiles.

We do hope to see you again in tnear future.

Best Wishes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, Michigan
Level 4 Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 15 November 2012

We stayed at the Royal Park for our wedding anniversary weekend. What a fantastic experience! The hotel is beautifully appointed, elegant yet comfortable, with a European flavor. Our room was gorgeous, very tastefully, professionally decorated, and impeccable, as was the rest of the hotel. We also enjoyed a wonderful dining experience in the very classy dining room.
But, most impressive of all was the superior service. Upon entering our room, I was surprised to find a bouquet of roses that my husband had sent to our room. I lamented to him that I didn't think to being our camera and would have loved to take photos of my flowers, and our beautiful room. Our very amiable bellman was coming into the room with our luggage, overheard my comment, and offered to run down to the sundry shop in the lobby to see if they had a disposable camera. We took him up on his kind offer, but when he returned with a camera, he apologized for taking a bit longer. Since the shop in the lobby had no camera, our bellman took it upon himself to go to a local drug store a couple of blocks from the hotel to purchase the camera, as he didn't want me to be disappointed. We were so very impressed by the service we received from everyone, but most especially our bellman. The Royal Park is dedicated to providing an exceptional experience, and they truly did not disappoint. Needless to say, we highly recommend this wonderful facility.

High quality and attention to detail is their theme throughout.

  • Stayed March 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank BradleyE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JayHaratsis, General Manager at Royal Park Hotel, responded to this review, 24 November 2012
Thank you for telling us about your fantastic experience at our hotel. It pleases all of us to hear when one of our team members goes above and beyond to provide superior service to our guests. We are so glad that your contact with all of our team was just as memorable.

Happy Anniversary!...but don't wait an entier year to return. We would love to see you soom.

Best Wishes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
windsor ontario canada
Level 4 Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 November 2012

This hotel is a wonderful find in downtown Rochester. Every detail was thought out. We stayed in the Park suite. Beautiful bed, wonderful rain shower in the bathroom and complete with L'occitane hair products. We ordered room service and it came with a smile. Everyone that greets you is willing to help in any way. This hotel is within walking distance to downtown rochester where you can find great restaurants and shops.

Room Tip: Park suite was wonderful
See more room tips
  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PSTTK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JayHaratsis, General Manager at Royal Park Hotel, responded to this review, 15 November 2012
We are so grateful for your kind words about our hotel. I will share your wonderful comments with the team about their smiles, their willingness to help and the amenities of the hotel. We believe it is important to know when guests have positive things to say.

We are fortuante to be in the wonderful Rochester community and in a location with such easy, walkable access to restaurants, bars, shops and more.

I do hope to see you on your next visit, Please look me up!

Best Wishes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 October 2012

I stayed at this place for 3 days of business meetings without a single reason to complain. As other reviewers already mentioned, I was pleasantly surprised to find that hotel in that nice little town, so relatively close to Detroit. The Royal Park has a quite elegant setting, the room I was staying in was very nice, service good and to the point professional in all aspects. Food was great throughout all days. Various restaurants and a brewery in walking distance. Main Street Rochester had some major road construction going during my visit (no parking opportunities) but that was no problem when walking there from the Hotel

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Surfer3California
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JayHaratsis, General Manager at Royal Park Hotel, responded to this review, 31 October 2012
Thank you for the kind words about our hotel and staff during your recent visit. It is nice to know that you enjoyed your time with us. I know our team will be pleased to hear your comments about the quality of our service and the quality of our food. They all take great pride in their work.

As I have said many times, we are so fortunate to be part of the Rochester community and to have such wonderful loca partners in restaurants, bars, shops and services that make our guests' visits even more enjoyable.

I hope we can meet the next time you are with us.

Best Wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Park Hotel

Property: Royal Park Hotel
Address: 600 E University Dr, Rochester, MI 48307-2111
Region: United States > Michigan > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Rochester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Royal Park Hotel 4*
Number of rooms: 143
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, TripOnline SA, HotelQuickly and getaroom.com so you can book your Royal Park Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal Park Rochester

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