I stayed at this hotel during a November business trip and was severely disappointed that I paid so much for a "4 star hotel" that had 1 star service. The morning of my interview I awoke to discover that there was no hot water at all. Did I really need to pay $175/day for ice cold showers? The fellow who helped me at the front desk was brief and seemed disinterested. He curtly told me the water heaters were out and that was that. No apologies were given or any estimation on when things would return to normal. I guess I should thank him for the $25 he refunded me for the inconvenience, right?
The in house restaurant was staffed with pleasant and knowledgeable servers. However, the quality of the dishes were really not worth the price.
I definitely would not waste my money staying here again.
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- Also Known As:
- Royal Park Rochester