First, I would like to acknowledge I understand holidays are busy times for hotels and restaurants. Though after making a hotel reservation at the Royal Park Hotel and multiple (a dozen or more) attempts to make an Easter Brunch reservation at the Brookshire Restaurant (that continually went to the restaurants voicemail) I became uneasy. Upon contacting the main reservations number I was again sent to restaurant reservations voicemail. After I again called back to the main reservations desk, I inquired about concierge services (a standard point of access for dining reservations) and was told a concierge is not an available hotel amenity. After again calling the Brookshire (and being sent to voicemail) I did leave a message for my reservations request - only to receive a call that brunch reservations were fully booked. Needless to say, if hotel guests need to expend the level of effort I have - only to end up canceling a weekend hotel reservation, I would certainly not recommend the Royal Park Hotel or the Brookshire Restaurant under any circumstance.
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- Also Known As:
- Royal Park Rochester