The staff here is soooo rude! The breakfast staff with exception of the lady (Vicki) making the omelettes were rude and unfriendly! Terrible!
On Saturday morning, one of the breakfast staff was moping the floors and kept sighing when guest would walk through. She had both sections blocked off and no way to get around.
After breakfast on Saturday morning, one of the staff a young girl, cam to clean the table, my husband and I both said thank you, got no response which on itself I could care less but when my seven year old son says thank you and she doesn't even respond, that's just bad service.
Rude! And unfriendly is how I will remember this stay.
- Official Description (provided by the hotel):
- The Embassy Suites by Hilton Detroit Metro Airport hotel is the ideal location for both business and leisure travelers stopping in Detroit. This Detroit airport hotel is just minutes from the Detroit Metropolitan Wayne County Airport (DTW) and only 20 minutes from downtown attractions. All accommodations at the Embassy Suites hotel in Detroit, Michigan include a spacious two-room suite, a delicious made-to-order breakfast and nightly Evening Reception*. The Burger Bar is a one-of-a-kind burger dining experience featuring fresh beef, turkey, chicken or black bean veggie burgers, made to your exact specifications. The Eighty Six Hundred Restaurant located in the open-air atrium lobby is an additional option, with in-suite dining service also available. Corporate travelers will find their needs catered to at this Detroit, Michigan hotel. Stay with us to enjoy business conveniences such as Executive Boardroom suites, complimentary WiFi and our BusinessLink™ Business Center. ... more less
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- Also Known As:
- Embassy Suites Detroit Metro Airport Hotel Romulus
- Embassy Suites Romulus
- Romulus Embassy Suites
- Hilton Romulus
- Romulus Hilton