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Embassy Suites by Hilton Detroit Metro Airport
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Reviews (1,035)
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544
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All reviewsevening receptionburger barmanagers receptionmade to order omeletsliving roomexcellent breakfasthockey tournamentcomplimentary breakfastmorning breakfastexercise rooma great place to staydetroit metro airportrooms are cleanfitness centerwould stay here againexcellent staylobby area
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865 - 870 of 1,035 reviews
Reviewed 3 January 2013

Wonderful stay! The staff greeted our team when we checked in. All rooms were ready as promised.
Evening reception included mixed drinks and beer as well as munchies complimentary for 2 hours!
Breakfast was plentiful with lots of variety and a cook to order omelette bar.
Nice rooms, clean and spacious.
Will definitely stay here again

  • Stayed: November 2012, travelled with family
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Thank kluvs2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2012 via mobile

I am so happy we chose to stay at this hotel again before flying out for our vacation .... Absolutely beautiful lobby , everyone is so friendly and helpful from the front desk staff to the girl making the free drinks during the managers reception ... The rooms are great with 2 rooms , one with a couch and flat screen tv and the other the bedroom also with its own 32 inch flat screen. It is such a great savings to be able to have free drinks and snackies (nachos , peanuts , popcorn) every night during the managers reception from 5:30 to 7:30 , and then a free hot breakfast which includes made to order omelettes, bacon , sausage ,oatmeal , youghurt and lots of different pastries . Even gave my hubby and I a late checkout due to the fact that our flight was not until late afternoon . Definately will not stay anywhere else when flying out of Detroit !

  • Stayed: December 2012
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Thank ontariogirl29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2012 via mobile

Great staff, wonderful complimentary breakfast buffet, rooms so clean you could eat off the floor. For the price this hotel is an extremely good value! Staff extremely helpful and accommodating. Would definitely stay here again.

  • Stayed: December 2012
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1  Thank ABBIE7878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2012 via mobile

The staff here is soooo rude! The breakfast staff with exception of the lady (Vicki) making the omelettes were rude and unfriendly! Terrible!
On Saturday morning, one of the breakfast staff was moping the floors and kept sighing when guest would walk through. She had both sections blocked off and no way to get around.
After breakfast on Saturday morning, one of the staff a young girl, cam to clean the table, my husband and I both said thank you, got no response which on itself I could care less but when my seven year old son says thank you and she doesn't even respond, that's just bad service.
Rude! And unfriendly is how I will remember this stay.

  • Stayed: December 2012
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Thank Mamipepa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
geoffthompsongm, General Manager at Embassy Suites by Hilton Detroit Metro Airport, responded to this reviewResponded 26 December 2012

We are sorry that you had a disappointing experience during your stay with us. At Embassy Suites, we always aim to ensure every guest feels cared for, valued and respected. I truly regret that our breakfast staff did not provide you the exceptional level of service you deserve. I can assure you that I have personally spoken to our staff and guarantee this will not happen again. Your feedback will help us deliver this brand promise. Our guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

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Reviewed 20 December 2012 via mobile

It is a much older hotel but overall a nice stay. As all. ways with Embassy Suites reception and breakfast were awesome. There are several very good restaurants near by. We will stay here when we return.

  • Stayed: December 2012
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Thank Bo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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