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Embassy Suites by Hilton Detroit Metro Airport
Ranked #3 of 26 Hotels in Romulus
Certificate of Excellence
Reviewed 13 August 2014

Pretty good just know the front desk lady was not friendly. Very snappy when asking questions. Asked for details for directions and shopping stores. She seemed to think I was bothering her. That was a problem to me and my husband. Front desk is the first person you see and she needs to remain friendly at all times.

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Lavon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this reviewResponded 14 August 2014

Thank you for sharing your review of our Embassy Suites. I apologize for the service issues you experienced with our front desk. We are disappointed when our guests are anything less than extremely satisfied with their stay. Please let me know if I can be of assistance and we hope to welcome you as our guest again in the future.
Sincerely,
Lora Levendoski
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (979)
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568 - 574 of 980 reviews

Reviewed 5 August 2014

from check in to check out these people know how to treat their customers.
Vickie at made to order station was wonderful.
rooms are great for a family stay shared room with son and his wife and 2 grandsons
had plenty of room

  • Stayed: August 2014, travelled with family
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Thank ethan1eli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this reviewResponded 14 August 2014

Thank you for sharing your review of our Embassy Suites Detroit Metro Airport. You are very kind to single out Vickie for her service. We used your comments to recognize her for her commitment to our guests. We look forward to seeing you on your future trips to Detroit!
Warm Regards,
Lora Levendoski
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

We very impressed with the staff- they went out of their way to make my family happy, even finding coloring books for them as we waited for food that we ordered. The rooms were very nice and spacious.

  • Stayed: August 2014, travelled with family
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Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this reviewResponded 14 August 2014

Thank you for such a glowing recommendation! I'm so glad to hear you enjoyed your stay and I hope to welcome you back to the Embassy Suites Detroit Metro Airport very soon. If there is anything we can do for you let us know.
Warm Regards,
Lora Levendoski
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

This hotel is wonderful. It is extremely clean and the rooms are beautiful. Considering how close it is to the airport, I was surprised at how quiet it was. The food at the burger bar and the complementary breakfast was great! The airport shuttle was extremely handy! I would highly recommend this hotel.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Anthony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

We were part of a large group staying at the hotel and the surrounding area. Everything about this place was top notch ~ staff, cleanliness, cook-to-order breakfast and the evening reception. Outstanding in every aspect and would highly recommend staying there.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this reviewResponded 14 August 2014

Thank you so much for taking the time to share your experiences online. It means a great deal to me and the staff that you took the time to let us know that you enjoyed your stay with us. We look forward to seeing you again soon!
Warm Regards,
Lora Levendoski
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

Good place for families, two seperate rooms good for kid and parent sleeping. Location great for airport. Shuttle driver took us to Hertz to drop off car and then to airport, saved us a ton of time! Not the highest quality beverages during evening reception but hey, it's free.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this reviewResponded 14 August 2014

We are pleased to hear you enjoy your stay and all the amenities the hotel has to offer.
If there is anything we can do for you let us know.
Warm Regards,
Lora Levendoski
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

Overall stay was wondrful.. Just don't put your fruit and veggies in the fridge.. they will FREEZE. Super breakfast and evening reception. All the staff was very helpful and attentive.. Room access was great with an elevator on both ends of the complex. I would recommend this motel to anyone.

  • Stayed: July 2014, travelled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank DAVEPLAYS1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this reviewResponded 26 August 2014

Thank you for sharing your review of our Embassy Suites Detroit Metro Airport. We are thrilled that you enjoyed breakfast and evening reception. We look forward to seeing you on your return trips to Detroit.
Warm Regards,
Lora Levendoski
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Detroit Metro Airport

Address: 8600 Wickham Rd, Romulus, MI 48174-1921
Phone Number:
Region: United States > Michigan > Romulus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Romulus
#3 Business Hotel in Romulus
#7 Family Hotel in Romulus
Price Range: £97 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Detroit Metro Airport 3.5*
Number of rooms: 151
Official Description (provided by the hotel):
The Embassy Suites by Hilton Detroit Metro Airport hotel is the ideal location for both business and leisure travelers stopping in Detroit. This Detroit airport hotel is just minutes from the Detroit Metropolitan Wayne County Airport (DTW) and only 20 minutes from downtown attractions. All accommodations at the Embassy Suites hotel in Detroit, Michigan include a spacious two-room suite, a delicious made-to-order breakfast and nightly Evening Reception*. The Burger Bar is a one-of-a-kind burger dining experience featuring fresh beef, turkey, chicken or black bean veggie burgers, made to your exact specifications. The Eighty Six Hundred Restaurant located in the open-air atrium lobby is an additional option, with in-suite dining service also available. Corporate travelers will find their needs catered to at this Detroit, Michigan hotel. Stay with us to enjoy business conveniences such as Executive Boardroom suites, complimentary WiFi and our BusinessLink™ Business Center. ... more   less 
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Also Known As:
Embassy Suites Detroit Metro Airport Hotel Romulus
Embassy Suites Romulus
Romulus Embassy Suites
Hilton Romulus
Romulus Hilton

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