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Hampton Inn and Suites Detroit/Airport-Romulus
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Reviews (899)
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613
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All reviewsdetroit airportgreat hotellarge roomtwo queen bedsshuttle servicewould highly recommend this hotelexcellent stayann arborpool and hot tubrental carclean roomsqwik parkbig boycomplimentary breakfastnice breakfastconvenient locationwould definitely stay here again
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658 - 663 of 899 reviews
Reviewed 11 September 2013

The employee staff room was across from our room and we heard constant door slamming from 7am. We advised the front desk and asked them to stop, but it did not happen until about 9am.We stayed only one night, and houskeeping started knocking on our room door every hour on the hour from 8am until we checked out. The housekeeper did not speak English, and we also advised the front desk, but nothing happened. Impossible to rest, and we had had a late night. The housekeeping staff did not seem to know that we were checking out that day. Then the front desk said that the shuttle bus would arrive at 11am, because I had to go to the airport to pick up a car before checkout. I waited 20 minutes and watched 2 shuttlebuses pass the hotel and skipped ours. I had to go back to the front desk and ask her to call the shuttle back! We did receive a late checkout time of 1pm. Reception is very polite, but they need to work on communication problems with housekeeping and other staff. Breakfast is fine and other amenities are good.

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Hampton
1  Thank Anna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carolyn_mondry, General Manager at Hampton Inn and Suites Detroit/Airport-Romulus, responded to this reviewResponded 12 September 2013

Thank you for taking the time to let us know about your recent experience at our hotel. We at take a great deal of pride in meeting our customer’s expectations and are disappointed anytime we fall short of that goal. Your input and concerns are appreciated.

Again, thank you for taking the time to bring this matter to our attention. We value your business and will continue to work hard to exceed your expectations.

Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2013

The Hampton Inn in Romulus offers superb lodging when traveling to Detroit. The staff are polite, courtesy and very helpful and each go above & beyond to assure each guest enjoys their visit. The Hilton Garden is directly adjacent to the Hampton Inn -- you can enjoy a full breakfast and/or dinner at a reasonable price. Less than 10 minutes away from Detroit Metropolitan Airport and the hotel offers a FREE shuttle to/from the airport -- all you have to do is call to let them know you've arrived!

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Hampton
1  Thank Hattie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2013

We stay at this Hampton Inn every time we fly out of DTW. It is clean, safe and the staff is wonderful. The morning free breakfast is excellent. Rooms are spotless and comfortable. Everything as advertised is supplied and in perfect condition.

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Hampton
2  Thank RLFRetired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2013

We stayed at this hotel, while in town visiting friends. This hotel was great. It was by far the best Hampton we've ever stayed at to date. The lobby area was welcoming, our room not only look nice and clean, but smelled clean I would definitely stay here in the future trips to Detroit.

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Hampton
Thank giahedgeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

We had an overnight stay in a 1 bedroom suite at this excellent hotel. We have stayed here many times before because of its proximity to Detroit Metro airport.

It has evidently been recently refurbished. Great bed as usual -- all the beds in the Hampton Inns are comfortable which is why we stay in these hotels. Very clean bathroom and convenient kitchen area with a refrigerator and microwave. .

  • Stayed: August 2013, travelled as a couple
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1  Thank snipsnapsnorum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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