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Wyndham Garden Romulus Detroit Metro Airport
Ranked #22 of 26 Hotels in Romulus
Level 6 Contributor
104 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Just So-So”
Reviewed 16 August 2014 via mobile

I was put up here by delta due to a delayed flight with no connections. There is a lot of work yet to be done on this property. The room I had it appeared they updated the bedroom but did not touch the bathroom, etc which was a real disappointment. The hotel inside is also dark, and additional lighting needs to be added. The bed was comfortable, but I would not pay to stay here until it is fully renovated.

Stayed August 2014, travelled on business
Helpful?
Thank Mogin1277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bw23138, Front Office Manager at Wyndham Garden Romulus Detroit Metro Airport, responded to this review, 24 August 2014
Dear valued guest,

Thank you for reviewing our property!
We have great pride in our property and are beginning to bring those visions to life. You'll be happy to know that there are plans for the guest rooms to be completely revamped, to include the bathrooms. I have sent your suggestion of additional lighting to our design team. We appreciate your patronage and look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Seattle
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 August 2014 via mobile

Sent here by Delta Airlines after being stranded by them in Detroit.

Would not pay to stay here.

Indoor central courtyard ok. Whole hotel and rooms generally run down and beat up. Furniture old and very used. High humidity and stuffy smell, likely, from the indoor water features and pool.

No functioning equipment in the workout room.

Stayed August 2014, travelled on business
Helpful?
2 Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bw23138, Front Office Manager at Wyndham Garden Romulus Detroit Metro Airport, responded to this review, 24 August 2014
Dear valued guest,

Traveling can be so stressful, let alone being stranded by an airline. We do our very best to accommodate all of our guests, especially those from Detroit Metro Airport. I am pleased to hear that you enjoyed our atrium. We had heavy rain and hot temperatures during your visit, which had caused the humidity and I agree that the weather caused mild discomfort. Our property has great plans for the guest rooms which will include new plush carpeting, bedding, mattresses along with new furnishings. We welcome you back to enjoy the new refreshing guest suites in the near future!
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Alta, Utah
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 August 2014

Public areas of hotel are very nice. Spacious indoor pool area and breakfast area. Desk staff were great. They have some great suggestions for take out pizza and ribs and other places to eat. We got bumped from our flight and arrived last minute along with two other van loads of people. They had our room keys ready and it was a quick check in. Breakfast opened on time and was great. The host would even cook your waffle and bring it to your table. The shuttle to and from the airport was timely and a positive experience. Didn't notice airport noise but we came late and left early. Beds were just ok.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank rraln4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bw23138, Front Office Manager at Wyndham Garden Romulus Detroit Metro Airport, responded to this review, 24 August 2014
Dear valued guest,

Thank you for your kind review!
I am always excited when guests voice their appreciation of our hotel and staff. I have shared your comments with my crew so that they can see that their efforts and genuine kindness have had an impact. We appreciate your patronage and look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Chester, Pennsylvania
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2014

We were put in this hotel when our Frontier Airlines flight was cancelled and they had no reciprocal agreements with other airlines, or other flights to our destination for two days. The location is very convenient to the Detroit airport, but if I had a choice, I would choose another place to stay. This one needs renovating and is rather depressing. What made it worse was the uncleanliness. The bedspreads and flooring seemed dirty, the bathroom door scraped the ceiling, the tub did not drain, and every surface seemed to have grimy fingerprints. One look at the filthy doorways throughout the hotel gives you an immediate indication that they are short on cleaning staff. The only shining feature of the hotel is Ivan. He attends to each and every guest at breakfast with grace and charm. He can take one look at you and know you are searching for a spoon which he will present in a napkin to you. He also makes sure the kids are happy and no one is in need of anything. He is a most pleasant person and helps to start your day out right.

  • Stayed August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephanie6861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 August 2014 via mobile

This used to be a run down Best Western and as of yet has shown little improvement. The mattress was worn and you can feel the springs on your body as you try to sleep to the noise of aircraft landing.

The bathroom tub didn't drain and the soap and shampoo are something you might find at the dollar store.

The front lobby has shown improvement but still quite shabby.

I expect a much higher quality from the Wyndham name and this doesn't even come close.

Stayed August 2014, travelled on business
Helpful?
Thank SkatewithWild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 July 2014 via mobile

Our flight was cancelled and this was the only option within 25 miles so we stayed. The minute you walk in there is a terrible smell and it is not just in the lobby. The hotel is old, dated and is more like a motel from the 70s. It appeared clean but due to the smell, it left me wondering.

Stayed July 2014
Helpful?
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 25 July 2014 via mobile

This property is being converted from an old worn out Best Western to a Wyndham.
It looks like they are dumping lots of money Into the place, but in my opinion have missed some critical details.
Pros: staff is very friendly and accommodating. Lobby, atrium and hallways (where it looks like they spent most of the money) are fantastic and very inviting. But where do you spend the majority of time while at the hotel. Your room.
Now the Coms:
You can see where they tried to update the rooms, but not completely. My bathroom smelled like old urine. (I went out and purchased a scented candle) You can see around the electrical plugs the years of dirt and smoke that has accumulated. When they removed the old ceiling fan in re bathroom and places a grate over it, you can still see the ring of the old fan along with the years of crud right through the new grate. Just a little more detail to the room renovation and this could be a top notch hotel. But that's what happens when you try to save a few pennies. You lose dollars.
Ok for they money, but if you are paying over $90 to stay here, look elsewhere.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Itravelots66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Garden Romulus Detroit Metro Airport

Property: Wyndham Garden Romulus Detroit Metro Airport
Address: 9191 Wickham Rd, Romulus, MI 48174-1904 (Formerly Best Western)
Phone Number:
Region: United States > Michigan > Romulus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 26 Hotels in Romulus
Price Range (Based on Average Rates): £
Hotel Class:3 star — Wyndham Garden Romulus Detroit Metro Airport 3*
Number of rooms: 232
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