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“Renovation coming along nicely” 4 of 5 bubbles
Review of Comfort Inn Metro Airport

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Comfort Inn Metro Airport
Ranked #2 of 26 Hotels in Romulus
Certificate of Excellence
GreenLeadersBronze level
Sylvania, Ohio, United States
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Renovation coming along nicely”
4 of 5 bubbles Reviewed 29 April 2014

This was a tired, old and run down hotel. The current owners are doing a terrific job of bringing it back from the dead. The lobby and eating/gathering area are very attractive and comfortable. The rooms are small (can't do much about that) but are very comfortable and clean, which is key. Only criticism is that the heating/air conditioning unit is loud. Don't know if they are planning to update these. Breakfast was very nice. We did the stay/park plan and were very satisfied. Planning to use it again later in the year for another early flight.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tlc324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 16 May 2014
Chuck, on behalf of my Elite team and myself, we thank you for choosing the now newly renovated Signature Comfort Inn Metro Airport where first class hospitality and unmatched five star accommodations and amenities are provided at its best!

We look forward to your return and we promise to provide you with 1st class accommodations and hospitality all the time....on every stay. Thank you.
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839 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (155)
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English first
Springfield, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 April 2014

Thank you for a very pleasant stay. The front desk team of gentlemen were extremely cordial and helpful upon checking in and checking out--even offering helpful advice about negotiating the Detroit Airport. I also APPRECIATE the 4:00am breakfast offered for extremely-early morning travelers. It was great--I can't think of another hotel that offers that amenity. And the price was REALLY reasonable. Thank you again.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vicki W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 28 April 2014
Vicki, we're pleased to see you've experienced our unmatched first class accommodations and five star service at the newly renovated Signature Comfort inn Metro Airport.

Our extended line of amenities, personalized service, above and beyond elite guest service agents (and much more!) all combined, labels us an unmatched hotel offering the best of the best....we let our guests praise our service which validates us in the eyes of the future potential vip clients. Thank you for your validations Vicki and look forward to your return.
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Gaines, Michigan
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 25 April 2014

This is our third time using this place prior to flying out the next day at Metro Airport.

They have remodeled the rooms what a difference in the rooms and the lobby. Front desk was friendly and efficient. You can see that they are still in the process of working on the exterior landscaping.

Beds were comfortable and the shower was hot in the morning. Breakfast was hot and ready at 4 am.

Our neighbors caused a disturbance (arguing and door slamming) around 1:30 in the morning that woke the whole family up. i tried to let it go but it didn't stop. Contacted the front desk they apologized and reported that they had other complaints and it would be addressed as it was we didn't here anything anymore.

Parking arraignments were different this time as we had to drive to the shuttle place right around the corner.

We would stay again. Nice improvements Comfort Inn.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank missypjordan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 28 April 2014
We're pleased to see that you've enjoyed our five star service/first class accommodations here at the newly renovated Signature Comfort Inn Metro Airport.

When you're not happy, we're not happy, so when you report a problem, we make sure we solve it to make your stay a pleasant and memorable stay. happy to hear we did just that during your stay...satisfying our guest is what we do best!

Glad you've enjoyed our unmatched Park, Lodge and Fly package. The price...the five star service, the first class amenities and the 4 o'clock starting time for our hot buffet breakfast makes it a package not to resist and to immediately take advantage of. Again....thank you so much for choosing our establish for your lodging needs and we look forward to accommodate you in the near future. your home away from home, Signature Comfort Inn Metro Airport.
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1 review
5 of 5 bubbles Reviewed 22 April 2014

Our robotics team stayed at the Comfort Inn while competing at Eastern Michigan University. The rooms were incredibly clean, the staff was friendly and accommodating, the breakfast was satisfying and thankfully, it was served early enough that our kids could eat before heading off to our event (we were out the door by 7:40). We wouldn't hesitate to stay there in the future.

Room Tip: There isn't a pool. We were on the first floor and I don't recall having heard a single airp...
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  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ann A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 23 April 2014
We are pleased to see that we've exceeded your expectations during your stay and beyond! Our unmatched amenities and our Signature service helps our guest to have a successful start of the day and we're happy we've done just that with you and your team.

Thank you for staying with us here at the newly renovate Comfort Inn Metro Airport where first class hospitality is the only hospitality we offer.
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Belle River, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 20 April 2014

My husband and I arrived at this Hotel a couple of hours ago. We were greeted by a lovely girl named Anna at the front desk. She was very helpful when explaining the details of the early morning shuttle to the airport. She took the time to ask us where we will be travelling to and wished my husband an early Happy Birthday. When we got up to our room, the phone rang after approximately 5 minutes and it was Anna again checking to see if everything was O.K and letting me know to call her if we needed anything.
This Hotel is definitely not a fancy place but it will do for a quick sleep before we leave for our vacation in the morning. It does look like the rooms have been renovated in some areas. The bed is quite comfy and the bathroom is clean. Those things are the most important when staying for a quick stay before leaving to the airport in the early morning.
Good Value
Thanks very much to Anna for her cheerful and helpful attitude.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ianthe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 23 April 2014
On behalf of the entire Elite team and myself, we thank you for choosing the newly renovated Signature Comfort Inn Metro Airport where we provide unmatched first class hospitality and five star accommodations are the only types of exclusive service we offer.....

We're pleased to see that we've exceeded your stay and loved the renovation. In regards to the renovation, every single inch of this hotel has been renovated with the stat of the art product and equipment and it has features that no other hotel in the Airport has or offer which is why we're labeled as the Signature Comfort Inn Metro Airport. We look forward to your return in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tiffin, Ohio
Level Contributor
71 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

Whenever we fly out of Detroit Metro airport we always stay at the Comfort Inn Detroit Metro Airport. The staff is always very friendly and helpful. Very nice rooms. Always clean and nice. Resturant is very good with very good service. Check in and out is always fast and friendly. A great place to stay!!

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 21 April 2014
Gary, guest satisfaction is the only satisfaction we believe in and we're pleased to see that we've exceeded your expectations and satisfied you during your stay at the newly renovated Comfort Inn Metro Airport where 1st Class Hospitality is served at its best! We look forward to your return and will go above and beyond for you on every single visit. We do this because we care...we do this because guest satisfaction is what our hotel is built on.....this is what we do best!
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Florenceville-Bristol, Canada
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

As I said, was quiet, very clean, modern decor, easy to get to and short hop to the airport. Has a small pub style restaurant inside that has great food. Will stay there again for sure! Stay in hotels close to 100 nights annually and would recommend this one... Thanks to Dana at the front desk. Very pleasant and helpful.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 21 April 2014
We're pleased to see you've experienced our Five Star Accommodations by one of our Elite Team associates providing you unmatched service and amenities only at the Signature Comfort Inn metro Airport where hospitality is served at its best....and beyond!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Metro Airport

Property: Comfort Inn Metro Airport
Address: 31800 Wick Rd, Romulus, MI 48174-1925
Phone Number:
Region: United States > Michigan > Romulus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Romulus
#1 Romantic Hotel in Romulus
#1 Family Hotel in Romulus
#1 Green Hotel in Romulus
#1 Business Hotel in Romulus
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Comfort Inn Metro Airport 3.5*
Number of rooms: 123
Official Description (provided by the hotel):
Comfort Inn Metro Airport, midscale in name but, Five-star in everything else. Recipients of the TripAdvisor Certificate of Excellence three years in a row! Located one mile from Detroit Metropolitan Wayne County Airport.The Comfort Inn(R) Metro Airport is conveniently located off Interstate 94.The hotel has recently completed a multi-million dollar hotel wide renovation. Each of our guestrooms feature free 50 MBS wireless hi-speed internet access, refrigerator, microwave, 40" HD flat screen TV's with over 60 channels. A free hot buffet breakfast from 4:00am-9:00am, free 24 hour airport shuttle, free local calls and newspapers. In addition some rooms feature whirlpool tubs. A free 24 hour state of the art Business Center and Fitness Center and a full service Restaurant,Bar are also available. Popular points of interest include the historic Greenfield Village,Henry Ford Museum,Ford Factory Tours, the Charles H. Wright Museum of African American History, the University of Michigan-Ann Arbor,Briarwood Mall,Southland Center,Eastern Michigan University,historic Greektown,Suburban Collection Showplace event facility and Belle Isle.This Romulus MI hotel is close to other area attractions, which include Cobo Conference / Exhibition Center (also known as the COBO Center), Comerica Park, Ford Field, Detroit Opera House, Joe Louis Arena, MotorCity Casino, MGM Grand Detroit Casino,Motown Museum and the Detroit Institute of Arts. There are meeting and banquet rooms available that accommodate up to 85 people, and include audio/visual equipment and an array of meeting support systems. ROAD CLOSURES EFFECTIVE MAY 31, 2016 VINING RD (EXIT 197) NORTHBOUND WILL BE CLOSED FROM JUST SOUTH OF WICK RD. UNTIL DECEMBER 1, 2016. THE ONLY VEHICLE ACCESS TO THE COMFORT INN WILL BE FROM WICKHAM RD. VIA MERRIMAN RD. (EXIT 198). NO VEHICLE ACCESS ON WICK RD WILL TAKE PLACE DUE TO CONSTRUCTION. PLEASE CALL THE HOTEL FOR ADDITIONAL INFORMATION. HOTEL SHUTTLE SERVICE AND HOURS OR OPERATION WILL NOT BE EFFECTED, HOWEVER BRIEF DELAYS MAY OCCUR THROUGHOUT THE PROJECT. ... more   less 
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Also Known As:
Comfort Inn Metro Airport Hotel Romulus
Comfort Inn Romulus
Romulus Comfort Inn

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