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“Great hotel, breakfast area and location, but...”

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Comfort Inn Metro Airport
Ranked #2 of 26 Hotels in Romulus
Certificate of Excellence
GreenLeadersBronze level
Windsor area
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great hotel, breakfast area and location, but...”
Reviewed 10 June 2014

We were very pleased with this hotel in many ways. The location to the Airport was great. The Stay, Park & Fly option works great. The hotel is relatively new, clean and the restaurant/breakfast area was excellent. Morning continental breakfast was a cut above others we have had in past. Where this hotel fails is in giving their guests a quality nights sleep. The overhead noise from airplanes taking off or landing was not a big problem the rooms are adequately soundproofed to outdoor noise. What was much worse was the airplane in the room in the form of the air conditioning. Sleeping next to a noisy lawn mower might be easier! We put it on a low fan setting and that just made a slightly more muffled loud sound. We even went to the point of turning it off and removed all the covers to off-set the increasingly warm temperature but ultimately the room became too warm and stuffy. A horrible night with little sleep in a place that had lots of potential otherwise. I have stayed at many hotels over the years and this is not the first time I have run into this problem, but these rooms need air movement. There must be a better quieter unit out there that could be used. Either that or provide free ear plugs with every reservation!

Room Tip: Bring ear plugs to reduce the A/C noise or turn the unit off.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Freedomatlast99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doval B, Guest Relations Manager at Comfort Inn Metro Airport, responded to this review, 17 June 2014
Thank you for lodging at the multi million dollar newly renovated Signature Comfort Inn metro Airport where we provide first class hospitality at its best!

We always welcome reviews 4 out of 5 and under......but unfortunately we will contest to this review on the basis that you had emailed us and mentioned that you did not bring this to our attention until you received our parent company survey and apparently you voiced your opinion on here as well, which we value and welcome every guest's opinion because through feedback is the only way we can improve and continue to provide our signature 5 star accommodations, but if you waited to voice your opinion on tripadvisor and the survey, we feel like as if you did not give us a chance to help improve any error or problems you had incurred during your stay and we feel your intentions were just to post a review that did not shed the true light onto what we offer and the unmatched service and amenities we provide.

Again, in the future, please please please never wait to voice your opinion on third party sites, instead, give the hotel a chance and if we don't make it right, then you have every right to voice your opinion anywhere you like. We guarantee satisfaction......because satisfying our guests is what we do best. We look forward to seeing you in the near future and thank you for choosing the newly renovated Comfort Inn metro Airport where first class hospitality is provided at its best!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (156)
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 June 2014

Clean room friendly staff good food and bar, no need to order out. Will use this hotel every time from now on. The usual hotel I stay at was full, had to stay here. I happy for that, Comfort Inn is a far better value!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Uziman57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 10 June 2014
On behalf of the signature Comfort Inn Metro Airport, we would like to thank you for lodging at our fully renovated hotel. Our team is determined to provide nothing but 5 star services and accommodations, we value EACH and EVERY guest to give our guests that "personalized" experience. As a 2014 Travelers Choice award winner, we are always looking for ways to provide our guests with the best possible experience.
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Ontario, Canada
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 8 June 2014

hotel rooms are clean - ordinary, but sufficient. Free internet. I have stayed here often (one day at a time) Package prices in the area are similar. This hotel starts their breakfast buffet at 04:00, ( fairly good selection )which is earlier than other hotels in the area. I take early flights often, so this is a plus. If you book through the hotel you can get prices for both long and short term parking. The last time our car was parked at the 'Airlines Parking' lot.( they have changed their procedure a few times in the past) This is very convenient because the Airline Parking shuttles are always coming around. You rarely have to wait more than 5-10min. on your return. There is a gas station right across the street from the parking lot.
There are many dining options within a 5min. drive if you don't want to use the hotel facilities. There is a Wal-Mart about 10min.drive if there is something important you need to get. The one time I drove there I bought some of their prepared food and ate in the room...it was pretty good.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nic6318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 9 June 2014
We're pleased to see you've enjoyed our multi million dollar newly renovated Signature Comfort Inn metro Airport and also our partner, Airlines Parking....where 1st class service is provided and friendly, gated and secure parking and convenient shuttle service where you never have to wait since the shuttles circulate every 2-3 minutes 24 hours a day.

When we say Five star accommodations and First Class service......at the Signature Comfort Inn Metro Airport......WE MEAN IT!
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Lansing, Michigan
Level Contributor
673 reviews
173 hotel reviews
common_n_hotel_reviews_1bd8 368 helpful votes
Reviewed 6 June 2014

A traveling companion made the reservations for this hotel. The hotel is clean, no complaints; there are just others that are next to good restaurants. The other 2 people wanted to eat in the hotel's restaurant and it wasn't worth fussing about so I went along with it; it is not good. Breakfast in the morning is standard hotel fare.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Hola4876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 7 June 2014
Mr./Mrs Hola, I would like to thank you for choosing the signature Comfort Inn Metro Airport, where five star service and accommodation is our priority, I would like to apologize about your recent experience in our exclusive restaurant, we always receive nothing but positive feedback from guests in regards to our restaurant, but I am sorry we did not meet your expectations in your recent stay. Please email me directly at gm.mi048@choicehotels.com to better understand exactly what you did not like, and to include a free meal and 50% off on your next stay.


As a 2014 travelers choice guest satisfaction award winner, we are always looking for ways to provide our guests with the best possible experience, we do look forward to your return.
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Warsaw, Indiana
Level Contributor
3 reviews
3 hotel reviews
Reviewed 5 June 2014

We just recently stayed at this Comfort Inn after a seven night tour of Italy. We have stayed at other Comfort Inns in the past as well as other motels. This motel was by far the most memorable due the excellent staff. They made us feel like very valued guests. We will certainly return to this great motel in the future.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cwalker324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 6 June 2014
on behalf of my Elite team and myself, we thank you for choosing our brand new Signature Comfort Inn Metro Airport where unmatched service and amenities are provided. Going above and beyond and out of our way is what we at the Signature Comfort Inn Metro Airport are famous for as you can see from previous reviews.

We welcome you back in the near future and we promise to always go above and beyond on every single stay.
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Toledo, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2014

Upon our arrival to the hotel, we were concerned because of the looks of the exterior of the hotel. After we enter the the hotel, we were pleasantly surprised and releived to find that the interior of the hotel had been completely renovated. The staff was very friendly and helpful. The room was very clean, smelled good, and was very quiet. The hotel offered a park and fly rate which we took advantage of-great value. The hot breakfast was delicious and was offered at a very early hour. We thoroughly enjoyed our stay, very quick check-in and check-out. We highly reccomend this hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joseph G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 4 June 2014
Joseph, we're pleased to see you've experienced first hand our five star service.......we're limited service only in name, not caliber. Thank you for choosing the multi million dollar newly renovated full service Signature Comfort Inn Metro Airport where first class hospitality is provided at its best!

As of June 1, 2014....the exterior renovation began and will be completed in 4 weeks and every inch of the exterior will be brand new and will retain the number one spot.
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Detroit, Michigan
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 June 2014

This hotel is renovated and the rooms are great. We had a wonderful room with great bathroom. It was clean and very comfortable. The breakfast starts early for the early birds who have to catch early flights. I was most grateful for that as we needed to be out by 5:30 a.m. Their breakfast started at 4:30 a.m. They offered up everything from eggs, sausage to waffles and toast. I recommend this hotel for people wanting to have a great room and breakfast before they catch their flight. But is also a great hotel for other people too.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DetroitStar48226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 3 June 2014
On behalf of the entire Elite Team and myself, we thank you for choosing the newly renovated Signature Comfort Inn Metro Airport and happy to see you've experienced first hand the unmatched amenities and services and we look forward to your return and will continue exceeding your expectations over and over. thank you for recognizing our exclusive BOB EVAN breakfast!! As a travelers Choice 2014 certificate of excellence winner, we are always looking for ways to give our guests the best possible experience
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Metro Airport

Property: Comfort Inn Metro Airport
Address: 31800 Wick Rd, Romulus, MI 48174-1925
Phone Number:
Region: United States > Michigan > Romulus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Romulus
#1 Green Hotel in Romulus
#1 Family Hotel in Romulus
#1 Business Hotel in Romulus
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Comfort Inn Metro Airport 3.5*
Number of rooms: 123
Official Description (provided by the hotel):
Comfort Inn Metro Airport, midscale in name but, Five-star in everything else. Recipients of the TripAdvisor Certificate of Excellence three years in a row! Located one mile from Detroit Metropolitan Wayne County Airport.The Comfort Inn(R) Metro Airport is conveniently located off Interstate 94.The hotel has recently completed a multi-million dollar hotel wide renovation. Each of our guestrooms feature free 50 MBS wireless hi-speed internet access, refrigerator, microwave, 40" HD flat screen TV's with over 60 channels. A free hot buffet breakfast from 4:00am-9:00am, free 24 hour airport shuttle, free local calls and newspapers. In addition some rooms feature whirlpool tubs. A free 24 hour state of the art Business Center and Fitness Center and a full service Restaurant,Bar are also available. Popular points of interest include the historic Greenfield Village,Henry Ford Museum,Ford Factory Tours, the Charles H. Wright Museum of African American History, the University of Michigan-Ann Arbor,Briarwood Mall,Southland Center,Eastern Michigan University,historic Greektown,Suburban Collection Showplace event facility and Belle Isle.This Romulus MI hotel is close to other area attractions, which include Cobo Conference / Exhibition Center (also known as the COBO Center), Comerica Park, Ford Field, Detroit Opera House, Joe Louis Arena, MotorCity Casino, MGM Grand Detroit Casino,Motown Museum and the Detroit Institute of Arts. There are meeting and banquet rooms available that accommodate up to 85 people, and include audio/visual equipment and an array of meeting support systems. ROAD CLOSURES EFFECTIVE MAY 31, 2016 VINING RD (EXIT 197) NORTHBOUND WILL BE CLOSED FROM JUST SOUTH OF WICK RD. UNTIL DECEMBER 1, 2016. THE ONLY VEHICLE ACCESS TO THE COMFORT INN WILL BE FROM WICKHAM RD. VIA MERRIMAN RD. (EXIT 198). NO VEHICLE ACCESS ON WICK RD WILL TAKE PLACE DUE TO CONSTRUCTION. PLEASE CALL THE HOTEL FOR ADDITIONAL INFORMATION. HOTEL SHUTTLE SERVICE AND HOURS OR OPERATION WILL NOT BE EFFECTED, HOWEVER BRIEF DELAYS MAY OCCUR THROUGHOUT THE PROJECT. ... more   less 
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Also Known As:
Comfort Inn Metro Airport Hotel Romulus
Comfort Inn Romulus
Romulus Comfort Inn

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