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“Average Airport” 3 of 5 bubbles
Review of Four Points by Sheraton Detroit Metro Airport

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Four Points by Sheraton Detroit Metro Airport
Ranked #15 of 26 Hotels in Romulus
Palm Beach, Florida
Level Contributor
244 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Average Airport”
3 of 5 bubbles Reviewed 28 May 2013

Rooms were clean but well used. Service at breakfast was flat POOR. Food quality was fine.
Its the typical "i was way tired when i got off the plane and had to go to sleep" sort of place. Its OK. Ill stay again but only for the above reasons. Also, front desk girls were super great!

  • Stayed May 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Andrew_Destin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review, 4 June 2013
Dear Andrew_Destin,
Thank you for taking the time to comment about your recent stay at Four Points. We are delighted that you enjoyed your overall stay, our staff and restaurant. We hope to see you on your next trip to DTW. Take care!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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212 reviews from our community

Traveller rating
    53
    72
    43
    24
    20
See reviews for
44
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65
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
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  • German first
  • Portuguese first
  • Any
English first
Sarnia, Canada
Level Contributor
56 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 25 May 2013

Decently clean. Good sleep.

I have no complaints really about the hotel. Some parts a little overused and rough looking but generally a nice place.

If you book the hotel with the coupon from airlines parking you get a great deal with excellent park n fly service.

We did not have to wait for a shuttle from our car or a shuttle from the airport. It was fantastic.

Will stay here again.

  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hckym0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review, 29 May 2013
Dear hckym0m,
Thank you for taking the time to comment about your recent stay at Four Points. We are delighted that you enjoyed your stay, our drive in, fly out package and shuttle service. We hope you'll come back to see us on your next trip to DTW. Take care!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed 20 May 2013

The air conditioner in the room roared like the planes from the nearby airport. It was startling, actually. The mustiness in the elevators and rooms is dramatic. This is a hotel that is serious need of updating. It is important to give the kind staff their due - they were very caring and eager to help. The location is the key for many people's choice, I imagine, but be aware - this place is long overdue for a serious remodel.

Room Tip: Stay away from elevators
See more room tips
  • Stayed May 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adamchik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review, 24 May 2013
Dear Adamchik,
We are so sorry that you did not enjoy your overall stay at our hotel. We appreciate your feedback and will take you comments into consideration as we look for ways to improve the condition of the hotel. We hope you'll give us another chance and come back to see us. Take care!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Metro West Massachusetts, USA
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 3 May 2013

Was in Detroit earlier this week and chose to stay at the Four Points at DTW. To a person, the staff were friendly, efficient and honestly concerned my stay would be a good one, from the shuttle driver that picked me up to the front desk staff, the servers at the bar and even the housekeepers. No issues with my room to speak of - bed and bath both clean and comfortable - all in line with the Four Points experience I'm used to. Was amazed that I could order food until 12:30 AM and more amazed that the bill for a Gyro and two Pacifico drafts came to $14.00 - bargain of the year so far.....

  • Stayed April 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barton F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review, 7 May 2013
Dear Barton F,
Thank you so much for taking the time to comment about your recent stay at Four Points. We are delighted that you enjoyed your room, our staff and TAPS Bar and Grille. We hope to see you on your next trip to DTW. Take care!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Algonac, Michigan
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 bubbles Reviewed 28 April 2013

We booked the park and fly package for the Sheraton for a recent trip. The price was very competative for the hotels in the area. The rooms were very comfortable and clean. The hotel is showing a little age but everything was clean and in working order. The location is nice being right across the street from the long term parking. The staff was very helpful for our request and friendly to speak with.

The only downside was that we stopped in the bar after dinner for a drink and the prices were very high. For our two drinks, we spent more than we did for dinner at a local diner.

We will stay here again for our next trip.

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AFD22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review, 30 April 2013
Dear AFD22,
Thank you so much for taking the time to comment about your recent stay at Four Points by Sheraton Detroit Metro Airport. We're delighted that you enjoyed our accommodations and our parking package. We are actually a Four Points hotel in the Sheraton family. We hope you enjoyed the free bottled water, coffee and WiFi in your room. If you are in Detroit and staying with us on a Wednesday evening, we invite you to join us for our complimentary Best Brews & BBQ event. We hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, North Carolina
Level Contributor
97 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 9 April 2013

Stayed one night on business. Friendly, helpful staff (seems typical for most SPG properties). The room was clean and comfortable; however there were two glitches that made the stay a little less pleasant. First, the sliding window was not and would not close all the way, which created a draft in the room, and since the night was windy, it was very noisy. I didn't complain to the staff, but notified them upon checkout, and they promised to fix the problem. Also, the television only had one network channel, and the TV on demand features didn't seem to work. Neither issue was a big deal, but I found it a bit uncharacteristic from the typical SPG property. I had dinner and breakfast in the restaurant, and was pleasantly surprised. The food was good, reasonably priced, and the service (especially breakfast) was attentive.
Despite the minor glitches, I would not hesitate to stay there again.

  • Stayed April 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review, 16 April 2013
Dear Mike B,
Thank you for taking the time to comment about your recent stay. We are delighted to hear that you enjoyed your overall stay, our staff and restaurant. We have addressed the window and television channel issues and hope to see you on your next trip to Detroit. Take care!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitehouse, Ohio
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 March 2013

Picked this hotel based on AAA recommendation. Great choice. I usually stay at a Park and Fly hotel when traveling and it's often a different one each time. No more. Next time I need to stay at a hotel with park and fly arrangements at Detroit Airport, it will be the Four Points by Sheraton. Service was superior with front desk employees going out of their way to see that I understood where to park my car and get back to the hotel. And, they found that I'm a Starwood member. I had forgotten that. Upgraded my room. Wow. Dinner in the Grille was very good. Room was clean and comfortable. I'm a solid customer here whenever I fly out of Detroit from now on.

  • Stayed March 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bjcarle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Detroit Metro Airport

Property: Four Points by Sheraton Detroit Metro Airport
Address: 8800 Wickham Road, Romulus, MI 48174-1905
Phone Number:
Region: United States > Michigan > Romulus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 26 Hotels in Romulus
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Four Points by Sheraton Detroit Metro Airport 3*
Number of rooms: 175
Official Description (provided by the hotel):
Welcome to The Four Points by Sheraton Detroit Metro Airport. We're just minutes from the Henry Ford Museum and the greater metropolitan Detroit area where you can experience all Detroit has to offer. ... more   less 
Reservation Options:
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Also Known As:
Four Points By Sheraton Detroit Metro Airport Hotel Romulus
4 Points By Sheraton Detroit Metro Airport
Four Points Hotel Romulus
Four Points Romulus
Sheraton Romulus
Romulus Sheraton
Romulus Four Points

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