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“Exceeded expectations!”

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Four Points by Sheraton Detroit Metro Airport
Ranked #16 of 26 Hotels in Romulus
Reviewed 1 July 2013

This brand seems to be working hard to give you more for your money. I like 'em! Friendly desk staff. Clean room that seemed recently renovated. All the usual stuff...HD TV, coffee maker, iron, comfortable bed..etc.. Room was quiet.

  • Stayed: June 2013, travelled with family
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Thank Lungfruit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this reviewResponded 1 August 2013

Dear Lungfruit,
We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. We hope you'll back to see us soon and experience our Best Brews & BBQs. Take care!

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122 - 128 of 234 reviews

Reviewed 29 June 2013

Great staff, decent food. Nice bright exercise room and pool. This hotel needs to clean a little harder. The lobby chairs are new, but dirty, as is the hallway furniture and in some cases, ripped or torn. Elevators are dinosaurs. Replace them. Mattresses are good but starting to sag a bit. Linens very fresh and clean. Suspended ceiling in bar and restaurant needs to go. New hallway carpets, fresh paint needed. A high turnover hotel like this needs to keep on top of that stuff to avoid becoming run down.

  • Stayed: June 2013
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Thank Phyllis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this reviewResponded 2 July 2013

We salesrepSwOntario,
Thank you for taking the time to comment about your recent stay with us. We are delighted that you enjoyed our staff, food and workout facilities. We appreciate your feedback about hotel conditions and will take you comments into consideration as we look for ways to improve our hotel. We hope you'll give us another chance and come back to see us. Take care!

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Reviewed 12 June 2013

I was flying out of Detroit early yesterday so I booked a room at Four Points right beside the airport- great deal for $115/night. The staff were very friendly and helpful. The bar was pretty good. What bothered me was the run down condition of everything in the building. I understand it's an airport hotel but lobby seat cushions shouldn't have holes in them. The room itself was comfortable but well worn- paint on paint on paint. One of the light fixtures in my room was missing a lampshade. So if you have to stay by the airport it's a good place but if you have a few minutes to spare I'd recommend another place.

  • Stayed: June 2013, travelled on business
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Thank IceCold40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this reviewResponded 21 June 2013

Dear IceCold40,
Thank you for taking the time to comment about your recent stay at Four Points. We are delighted that you enjoyed our bar and staff. We also appreciate your feedback and are looking for ways to improve the condition of the hotel. We hope you'll give us another chance.

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Reviewed 11 June 2013

We used the Park & Fly service at this hotel for our trip to New York City. We were only at this hotel for about 9 hours, given that we arrived at night and had an early morning flight.

The hotel is very nice in terms of decor, cleanliness, etc. From my limited stay there, it looks perfect for Park & Fly services, and accommodating flight crews from the Detroit Airport.

The bar was nice. Plenty of TV screens to watch the news or sports on. We went down for a quick nightcap and watched some hockey before heading to bed.

The room was comfortable and spacious. I didn't sleep well, but it wasn't for lack of bed comfort...more due to my excitement for the upcoming trip. The hotel is quiet as it's far enough away from the airport. However, airplane noise is noticeable as they fly nearby upon takeoff and landing. It was never loud enough to be distracting, however.

The off site parking location is only a 2 minute drive, and the bus from there to the airport only takes about 5 minutes. Very quick and easy!

Room Tip: No rooms face the airport, though you can spot flights coming and going from windows on the East sid...
See more room tips
  • Stayed: June 2013, travelled as a couple
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Thank Adam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this reviewResponded 21 June 2013

Dear AdamP,
Thank you for taking the time to comment about your recent stay at Four Points. We are delighted that you enjoyed our parking package, hotel features and restaurant. We hope you'll come back to see us when you are next in the area. Take care!

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Reviewed 10 June 2013

My stay was comfortable and enjoyable. The food in the dining room was good and the staff was helpful.. I wanted to thank staff member Ashley Clay for her assistance . We had car trouble during our stay and she went out of her way to help us, thanks again Ashley.

  • Stayed: June 2013, travelled with friends
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Thank Roberta D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this reviewResponded 12 June 2013

Dear RobertaD,
Thank you for taking the time to comment about your recent stay at Four Points. We are delighted that you found your stay comfortable and enjoyable. Great customer service is important to us and we will be sure to share your comments with Ashley. We hope to see you on your next trip to DTW. Take care!

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Reviewed 28 May 2013

Rooms were clean but well used. Service at breakfast was flat POOR. Food quality was fine.
Its the typical "i was way tired when i got off the plane and had to go to sleep" sort of place. Its OK. Ill stay again but only for the above reasons. Also, front desk girls were super great!

  • Stayed: May 2013, travelled on business
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Thank Andrew_Destin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this reviewResponded 4 June 2013

Dear Andrew_Destin,
Thank you for taking the time to comment about your recent stay at Four Points. We are delighted that you enjoyed your overall stay, our staff and restaurant. We hope to see you on your next trip to DTW. Take care!

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Reviewed 25 May 2013

Decently clean. Good sleep.

I have no complaints really about the hotel. Some parts a little overused and rough looking but generally a nice place.

If you book the hotel with the coupon from airlines parking you get a great deal with excellent park n fly service.

We did not have to wait for a shuttle from our car or a shuttle from the airport. It was fantastic.

Will stay here again.

  • Stayed: May 2013, travelled with family
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Thank hckym0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this reviewResponded 29 May 2013

Dear hckym0m,
Thank you for taking the time to comment about your recent stay at Four Points. We are delighted that you enjoyed your stay, our drive in, fly out package and shuttle service. We hope you'll come back to see us on your next trip to DTW. Take care!

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Additional Information about Four Points by Sheraton Detroit Metro Airport

Address: 8800 Wickham Road, Romulus, MI 48174-1905
Phone Number:
Region: United States > Michigan > Romulus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 26 Hotels in Romulus
Price Range: £68 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Detroit Metro Airport 3*
Number of rooms: 175
Official Description (provided by the hotel):
Welcome to The Four Points by Sheraton Detroit Metro Airport. We're just minutes from the Henry Ford Museum and the greater metropolitan Detroit area where you can experience all Detroit has to offer. ... more   less 
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Also Known As:
Four Points By Sheraton Detroit Metro Airport Hotel Romulus
4 Points By Sheraton Detroit Metro Airport
Four Points Hotel Romulus
Four Points Romulus
Sheraton Romulus
Romulus Four Points
Romulus Sheraton

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