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“RIP-OFF, DO NOT USE THIS HOTEL!”

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Clarion Hotel Detroit Metro Airport
Ranked #12 of 26 Hotels in Romulus
Reviewed 30 October 2013

We tried to reserve a room for the park, sleep, fly option. The Choice Hotel's reservation website booked us for check-in on the current day in September, not the day that we were looking to stay in November. This was clearly evident by our specified request to park from November 1-8. After being billed a month too early, we noticed the mistake and called to fix the problem. Not only did the manager not allow us to switch our room date for the stay, but he would not allow us to park on the specified dates, either- which we had already paid for! He then suggested that we re-book the room with his hotel at a discounted rate- trying to pass it off as a great deal.

Unlike other reviews, I have no complaints about the cleanliness or sanitation of the rooms, but the customer service and courtesy is severely lacking. I will never stay here again.

  • Stayed: October 2013, travelled on business
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1  Thank MrBirky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia H, Manager at Clarion Hotel Detroit Metro Airport, responded to this reviewResponded 4 November 2013

Thank you for taking the time to complete our survey. I would like to apologize for the customer service you recieved here at the Clarion Hotel. We hope you give us a chance in the future to show you how great our hotel is.

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242 - 248 of 407 reviews

Reviewed 26 October 2013

We like the clarion because it is easy to get transportation to and from the airport. This time it was even easier than ever. We always travel from Windsor Holiday inn Express by robert q airbus. They have an arrangement with the hotel that we can Leave our car in Windsor for an extended vacation free of charge. This time the ROBERT Q driver kindly dropped us off at the clarion so there was no need to wait at the airport for pickup.

Room was comfortable as usual. Only one problem. We had reserved our room on booking.com and somehow our request for a ground floor room got lost so we had to carry our heavy bags up the stairs.

We have been told an elevator is in the works which will be great when it happens.

Otherwise we were pleased with everything else.

  • Stayed: October 2013, travelled as a couple
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Thank duckymerida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia H, Manager at Clarion Hotel Detroit Metro Airport, responded to this reviewResponded 28 October 2013

Thank you for taking the time to complete our online survey! We are please to know that your stay here was comfortable! All the departements join me in apologizing that your request for a ground floor room was not relayed! Yes an elevator is in the works and we hope to see you in the near future.

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Reviewed 24 October 2013

Stayed overnight to catch an early flight. Staff was friendly. Wi-Fi was good. Bed was comfy. Room was quiet. Decent free breakfast bar and for $6 extra a self serve hot foods. Nice touch to have the options. Shuttle to airport terminal. No elevator for 2nd floor.
Not a fancy place and a little worn but gives a good sleep for a good price.

  • Stayed: October 2013, travelled as a couple
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1  Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia H, Manager at Clarion Hotel Detroit Metro Airport, responded to this reviewResponded 28 October 2013

Thank you for taking the time out of your busy schedule to complete our survey. We are pleased in knowing that your stay here at the Clarion Hotel was quiet, comfortable and that the hot breakfast exceeded your expectations.
We are currently in the process of putting together plans to install an elevator. We hope to be at your service in the near future!

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Reviewed 23 October 2013

This hotel is easy to get to. There is a gas station next door making filling the gas tank of a rental car before return simple. Shuttle to the airport is provided. Food in the restaurant is better than you might expect.

Stayed: September 2013, travelled as a couple
1  Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia H, Manager at Clarion Hotel Detroit Metro Airport, responded to this reviewResponded 28 October 2013

Thank you for your feedback and taking the time to complete our survey. We are delighted to know that your stay here at the Clarion was comfortable! We are please to know that the gas station on the same lot as the hotel was convenient for you!!

We look forward to being at your service in the near future!

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Reviewed 20 October 2013

We were headed to Michigan to watch a football game at the big house (on 10-19-13) and needed a room for one night so I booked this through Expedia for 65$. I was kinda leary at first cause it was so cheap and I didn't know the area at all but it turned out to be a great stay. Erica at check-in was so friendly and helpful. She has GREAT customer service skills and putting her at the front desk is an asset! We had an appetizer platter and drinks at the lounge with Janie (jeanie) (so sorry, i hope i have that right) who also did a great job! We wanted to go out for a bit so we asked the girls at the front desk where they would recommend and Jodi (thank you so much for all your help) suggested the Wheat and Rye which was a great choice. She arranged their driver to take us and when I asked him about a cab service he would recommend so we could get back, he said "just call the hotel and I'll pick you up". WOW.. That was great! Our whole experience was awesome and we will definitly stay again on our next trip. I did see some bad reviews today about employees taking money and it's weird cause I was leary of that myself but it was all good. Sad that a dishonest employee can ruin it for them cause they do go above to be helpful and attentive. Thanks clarion, we will be seeing you again..

Room Tip: We had a king non-smoking. It was very clean and roomy. The only con is they don't have an ele...
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  • Stayed: October 2013, travelled with friends
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1  Thank jstilts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia H, Manager at Clarion Hotel Detroit Metro Airport, responded to this reviewResponded 28 October 2013

I wish to take this opportunity to thank you for staying at our hotel and for sharing your concerns. We appreciate and rely on our guests’ feedback to help us understand the areas which may need our immediate attention. We are fully cognizant that guests who stay at our hotel expect and deserve the very best accommodations and service we have to offer.

We look forward to being at your service in the future!

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Reviewed 4 October 2013

Spent one night here and it was a bad experience. I ate at the hotel restaurant for dinner and I paid with a $10 dollar bill. The waitress (Brandy) pocketed the cash and charged my credit card instead. When I made an official complaint, the waitress lied about taking the cash in fear of getting fired. The staff/manager were not helpful at all with this situation.

Also, Internet did not work for a couple of hours and I asked for a wake up call but did not get it (luckily, I set my own alarm). Would NOT recommend staying here.

  • Stayed: September 2013, travelled solo
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3  Thank Nayan1119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia H, Manager at Clarion Hotel Detroit Metro Airport, responded to this reviewResponded 7 October 2013

We appreciate the time you took out of your busy schedule to share your feedback with us.

All the departments come together in apologizing for your less than perfect stay, but we can assure you that our staff does not steal.

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Reviewed 28 September 2013

We stayed with an early morning flight. Check-in went smoothly, and the staff were kind and polite. Our room was adequate. The fixtures are outdated, but the room was clean and the linens were new. Bed was comfortable too.

The hotel could use some updating. The furniture was worn, there were holes in the chair in the room. The television was old as well. We usually watch Netflix while traveling, and had to watch it on the computer rather than through the television because of the age of the TV.

There is airplane noise, but it is to be expected given the location and convenience of the hotel. We also had train noise.

In all, it was a good room, convenient to the airport, and we would stay again.

  • Stayed: September 2013, travelled as a couple
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1  Thank travelingbens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia H, Manager at Clarion Hotel Detroit Metro Airport, responded to this reviewResponded 4 October 2013

I appreciate the time you took out of your busy schedule to share your feedback with us.
We are happy to hear that you enjoyed your stay here at the Clarion Hotel Detroit Metro Airport.

We are actually currently in the process of removing our t.v.s and getting plasma televisions.

Hope to see you in the future.

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Additional Information about Clarion Hotel Detroit Metro Airport

Address: 8600 Merriman Rd, Romulus, MI 48174-1918
Phone Number:
Region: United States > Michigan > Romulus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 26 Hotels in Romulus
Price Range: £46 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Clarion Hotel Detroit Metro Airport 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Clarion Hotel in Romulus, Michigan; recently renovated with a New Lobby, a New Elevator, All New Guest Rooms, a world class restaurant and bar, and a New Pool. Conveniently located just 2 minutes from DTW airport. Other amenities include a complementary 24 hour shuttle service to and from the airport, complementary wireless internet, microwaves and refrigerators in room, and a complementary breakfast included. We welcome you to come and experience the Clarion Hotel's commitment to your complete satisfaction. ... more   less 
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Also Known As:
Clarion Hotel Romulus
Clarion Detroit Metro Airport
Clarion Romulus
Romulus Clarion

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