We tried to reserve a room for the park, sleep, fly option. The Choice Hotel's reservation website booked us for check-in on the current day in September, not the day that we were looking to stay in November. This was clearly evident by our specified request to park from November 1-8. After being billed a month too early, we noticed the mistake and called to fix the problem. Not only did the manager not allow us to switch our room date for the stay, but he would not allow us to park on the specified dates, either- which we had already paid for! He then suggested that we re-book the room with his hotel at a discounted rate- trying to pass it off as a great deal.
Unlike other reviews, I have no complaints about the cleanliness or sanitation of the rooms, but the customer service and courtesy is severely lacking. I will never stay here again.
- Official Description (provided by the hotel):
- The Clarion Hotel in Romulus, Michigan; recently renovated with a New Lobby, a New Elevator, All New Guest Rooms, a world class restaurant and bar, and a New Pool. Conveniently located just 2 minutes from DTW airport. Other amenities include a complementary 24 hour shuttle service to and from the airport, complementary wireless internet, microwaves and refrigerators in room, and a complementary breakfast included. We welcome you to come and experience the Clarion Hotel's commitment to your complete satisfaction. ... more less
- Reservation Options:
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- Also Known As:
- Clarion Hotel Romulus
- Clarion Detroit Metro Airport
- Clarion Romulus
- Romulus Clarion