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“Service provided by the employees are very frienly and professional”

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Four Points by Sheraton Saginaw
Ranked #3 of 23 Hotels in Saginaw
Certificate of Excellence
Toronto, Canada
Level Contributor
103 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
“Service provided by the employees are very frienly and professional”
4 of 5 bubbles Reviewed 2 September 2012

We had stay two nights at this hotel for a labor day long weekend holiday and it was a fantastic, the front desk staff is very pleasant, friendly and helpful. Room was spacious and clean but the TV is very old. The location of this hotel is very strategis close to the freeway and surrounded by shopping and various restaurants. This hotel have free wifi, nice pool (indoor and outdoor)
However this is the place for me if i come visit Saginaw and Birch Run Premium outlet.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AlbertSiauw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this review, 10 September 2012
Dear Alebertusguntur:

Thank you for your feedback regarding our hotel, we certainly appreciate it! As addressed many times here in our reviews, we are slated for a complete renovation (including our old tv's) starting in January. While we had hoped for it to begin earlier, we wanted to make sure that we "get it right", so there have been delays. While we cannot currently make up for the condition of the "older" aspects of our hotel, we have strived to provide a clean and comfortable experience with excellence in guest service. I hope you will continue to allow us to serve your lodging needs during your travels to the Saginaw area! If I can be of any further assistance, please don't hesitate to contact me at 989-790-5050.

Best Regards,
Rick Rautanen, GM
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236 reviews from our community

Traveller rating
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    38
    13
    7
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Greater Lansing
Level Contributor
108 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 27 August 2012 via mobile

I stayed at this hotel for a weekend soccer tournament with my kids. The front desk staff was great, they even allowed the kids to help themselves to a slice of apple pie at check in which was a big hit. The hotel is older and we heard a renovation is coming soon which should be nice. However, nothing was dirty or in disrepair and with the larger size rooms typical of older hotels of this type, it should be a real gem after renovation. Finally, location and highway access were great for us to shuttle back and forth from games. A very pleasant stay overall.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pointer86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this review, 10 September 2012
Dear jjdub86:

Thank you so much for your kind words! I am so pleased that you and your children enjoyed your stay. While we are indeed scheduled for a renovation starting in January, we strive to maintain high levels of cleanliness and guest service between now and then! I hope that you will return upon your next visit to the Saginaw area so that you may see our improvements! If I can be of any further assistance, please feel free to conatct me directly at 989-790-5050.

Best Regards,
Rick Rautanen, GM
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Muskegon, Michigan
Level Contributor
214 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed 17 August 2012

Staff is friendly, location is handy if you need to get to the Dow Center. Sheets and towels are clean. Beds comfy. We stayed at a Four Points in Savannah GA, this one is the poor cousin to it. As hotels in the Saginaw area go, this one is par for the area. Not every room has a fridge even though we requested it when I reserved in January and the day before we arrived as an SPG member. The hallways were at least 80 degrees, the carpeting and wallpaper need a serious redo and our fiberglass tub had a huge hole in it. Wasn't sure if I was going to die in the creaky elevator but as I am typing this review, clearly, I survived. Hot tub water was brown and is believed to be the source of a trip to the Dr when we got home. Pool was nice and clean. Breakfast is a hot affair with many choices with decent coffee. Starbuck's is nearby if you need a fix.

Room Tip: If you are an SPG member they put you on a top floor, nice for noise control. Felt like we had the p...
See more room tips
  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iwearblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this review, 10 September 2012
Dear iwearblack:

Thank you for submitting your comments regarding your recent stay at our hotel. We appreciate your feedback and although we are in need of a renovation (which is scheduled to begin in January), we strive to provide a clean and comfortable enivironment, as well as excellence in guest service! I would like to discuss your stay further with you, and hope that I can resolve your concerns, thereby maintaing your faith in our hotel. Please contact me directy at either 989-790-5050, or email at rick.rautanen@fourpointssaginaw.com. I look forward to addressing your concerns, and hpe that you will allow us to serve your lodging needs in the future.

Best Regards,
Rick Rautanen, GM
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Oakville
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 15 August 2012

We had a nice stay here even though it was for 1 night. Very pleasant staff at the front desk. Room was spacious but it was slightly dated. No flat screen but that only bothered my husband. Room was clean, bathroom was clean and had been renovated. We used the pool - it was indoor or outdoor and you could swim under a half wall barrier thing to go from each. The only downside was the breakfast - dry scrambled eggs and while I didn't eat any meat, my husband did and he said sausages were too greasy for him. But, they had waffle maker, fresh fruit and the usual breads and muffins. Also, Outback across the street and they will apparently deliver free to you room if you want. We walked but not very pedestrian friendly. Also across from Lowes and just down the street from a mall.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bishop401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirOfSalesCallie, Director of Sales at Four Points by Sheraton Saginaw, responded to this review, 17 August 2012
Dear Bishop401:

Thank you for your feedback regarding your stay with us at the Four Points by Sheraton Saginaw. Our property will be going through a complete renovation in the late fall/winter of this year, and a part of that renovation will be adding flat screen televisions to our guest rooms as well as completely updating the rooms.

We are glad you were able to enjoy our indoor/outdoor pool. Our on-property restaurant, which was a third party vendor, closed June 1st and our breakfast is a work in progress, so thank you for the comments regarding the food quality.

We would love to have you back at the Four Points by Sheraton on your next stay. Should you need additional assistance, please do not hesitate to contact me at callie.cain@fourpointssaginaw.com or 989-790-5050.

Warmest Regards,

Callie Cain
Director of Sales
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Mississauga
Level Contributor
101 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 14 August 2012

Stayed recently at this hotel. Have stayed here a few years now, always a nice facility and staff are helpful. I was disappointed to find out that they no longer had a restaurant on the premises or a place you could even meet for a drink. I think in a hotel of this size - people expect it.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maggie_May305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirOfSalesCallie, Director of Sales at Four Points by Sheraton Saginaw, responded to this review, 17 August 2012
Dear Maggie_May305:

Thank you for being a loyal guest of the Four Points by Sheraton Saginaw. We appreciate you staying with us the last several years. As of June 1, 2012, our restaurant which was operated by a third party vendor closed. We are in the process of securing a new restaurant to occupy that space and offer food/beverage service to our guests.

Should I be able to assist you any further, please do not hesitate to reach out to me.

We hope to see you in Saginaw again soon!

Warmest Regards,

Callie Cain
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 10 August 2012 via mobile

Good comfy bed, and good room. However hallways and lift are not airconditioned and are very uncomfortable. Restaurant is closed for dinner, but there are other eating options. Good breakfast buffet in the morning

Stayed August 2012, travelled as a couple
Helpful?
Thank cwbcwb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirOfSalesCallie, Director of Sales at Four Points by Sheraton Saginaw, responded to this review, 17 August 2012
Dear cwbcwb:

Thank you for choosing to stay with us at the Four Points by Sheraton during your visit to Saginaw.

We are sorry to hear that the hallways and elevator were too warm for you comfort. We will be starting a renovation of our property in the late fall and this will be remedied during that time.

We hope you will try us again during your next trip to the area. If there is anything additional you would like to share, you can contact me at callie.cain@fourpointssaginaw.com or 989-790-5050.

Warmest Regards,

Callie Cain
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 16 July 2012

This hotel is located right off the highway with lots of shopping and restaurants close by. The room was quite large and the beds and bedding were very comfortable. Great indoor/outdoor pool - the kids had a blast swimming from out to in through the little 'tunnel'. Front desk staff was very friendly and efficient.

The only negatives were the elevators that moved at a snail's pace and felt like they were going to break down every time you got in, and the free breakfast. I would strongly suggest spending a bit of money and eating out somewhere. The scrambled eggs were obviously fake eggs and tasted like rubber, the toaster took about 6 minutes to make a piece of toast, and the waffle maker was out of batter. Even the coffee tasted nasty. For the ridiculously low price of the room, you should be able to well afford a much better breakfast out (try the IHOP across the parking lot!).

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beachgurlCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this review, 21 July 2012
Dear beachgurlCanada,

Thank you for your feedback! I am glad to hear that your children enjoyed the pool, and that you found the rooms to be clean and comfortable. I apologize that you did not find the breakfast satisfactory. Since the attached restaurant closed on June 1st, our breakfast has been a "work in progress", while we seek to find a permanent tenant to take over. Additionally this fall we will undergo a renovation, and among other things, the elevators should be addressed at that time. I hope that you will join us in the future, and are able to stop back once our changes are complete.

Best Regards,
Rick Rautanen
General Manager, Four Points by Sheraton - Saginaw
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Additional Information about Four Points by Sheraton Saginaw

Property: Four Points by Sheraton Saginaw
Address: 4960 Towne Centre Road, Saginaw, MI 48604
Phone Number:
Region: United States > Michigan > Saginaw
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Saginaw
#6 Family Hotel in Saginaw
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Four Points by Sheraton Saginaw 3*
Number of rooms: 140
Official Description (provided by the hotel):
Four Points by Sheraton Saginaw hotel is near Birch Run Premium Outlets, Frankenmuth's Little Bavaria, Dow Event Center, and Saginaw Valley State University. We have free wifi and meeting/event space. ... more   less 
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Also Known As:
4 Points By Sheraton Saginaw
Four Points By Sheraton Saginaw Hotel Saginaw
Four Points Saginaw
Sheraton Saginaw
Saginaw Sheraton
Saginaw Four Points

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