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Four Points by Sheraton Saginaw
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Reviews (265)
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All reviewsindoor outdoor pooluno chicago grillfront desk staffadjoining roomsthird partyworking ordermodern hotelup to datebirch runmini fridgeexercise roomcontinental breakfastparking lotstayed one nightan upgrademinute drivepleasant stay
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Reviewed 28 July 2014

Our family shared 3 rooms together as we gathered in Saginaw for a wedding. We encountered a few glitches with TV's,bathroom lighting and locking ourselves out of one room. Each time our call to the service desk was responded to quickly by friendly and helpful staff. Kudos especially to Front Desk staff members: Sean and Mykaela!! The beds were very comfortable and rooms quiet.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank nana2389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this reviewResponded 14 August 2014

Dear nana2389,

Thank you for your review of our hotel, and I apologize for any inconveniences that you experienced. I am glad to hear that Sean and Mykaela were responsive and able to rectify the situation. I have passed along the feedback to them. We appreciate your feedback and look forward to your next visit. If we can be of any further assistance, please do not hesitate to contact us directly at the hotel.

Best Regards,
Rick Rautanen, GM

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Reviewed 25 July 2014

Totally remodeled and revamped. Central location and free parking. Clean room and kind staff. Good business hotel. This is a great value and I appreciated the remodeled rooms and lobby.

Not the fanciest area but a good spot if you need to be central to Saginaw and near modern conveniances.

The staff was friendly and helpful.

  • Stayed: June 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank bahtbahtgonegold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this reviewResponded 14 August 2014

Dear bahtbahtgonegold,

Thank you for your review of our hotel. We are glad that you are pleased with the renovations, and that you enjoyed your stay with us. We look forward to serving your lodging needs in the future.

Best Regards,
Rick Rautanen, GM

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Reviewed 2 July 2014

This is a great place to get away for a date night. Has a great Courtyard indoor/outdoor pool. We had a pool access room which entered the Courtyard with seating outside and led to the pool. Also the exercise room was right there where you could work out first then take a dip in the pool.

Room Tip: Having pool access was very convenient. Ask for one in the middle and not on the end. We could here people coming in and out of doors.
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tracy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this reviewResponded 10 July 2014

Dear TracyS,

Thank you for your review of our hotel. We appreciate your feedback and are pleased that you enjoyed the indoor/outdoor pool. Keep in mind that our outdoor pool is open year round, and maintained at 82 degrees, even in January! So don't feel that you have to wait for warm weather to come back and enjoy it!

We look forward to your next visit and if I can ever be of any assistance, please do not hesitate to contact me.

Best Regards,
Rick Rautanen, General Manager

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Reviewed 17 June 2014

Good location right off of 675, rooms were comfortable. The breakfast was a bit disappointing. The only hot items were coffee and if you chose to make oatmeal. The other items were a bit lacking as well. But overall, you dont go to a hotel for the breakfast, so the rooms were nice, staff was friendly.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Travel4Fun_DC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this reviewResponded 10 July 2014

Dear Travel4fun_DC,

Thank you for your review of our hotel. We are pleased that you enjoyed your stay, as well as the convenience of our location just off I-675. While we have limited our breakfast due to the impending demolition of the kitchen space to make way for Uno Chicago Grill, we have added a couple of choices to try and add a little variety, including fresh waffles. Upon completion of the restaurant, Uno will offer full hot breakfast options, as well as a full menu for both lunch and dinner.

We look forward to your next visit with us, and are confident that you will be pleased with our continued improvements.

Best Regards,
Rick Rautanen, General Manager

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Reviewed 28 May 2014

Stayed at this hotel this past weekend while visiting Frankenmuth with my husband for a little time away from the kids. Had read the reviews before arriving so already knew it had been remodeled. Very nice lobby/check in area. We are Starwood Gold members so was very disappointed when asked for an upgrade to a room with a fridge and microwave and were declined after being told there was one available. Probably my biggest complaint was the fact that all rooms do not contain those items and also the fact that there is still no restaurant or room service. The pool was very nice looking and if we weren't so tired from shopping would have hung out there, very nice patio and tables and chairs all around it. The continential breakfast was a nice touch although would have been nice to have contained a little bit more to compete with all the other hotels that offer the "free breakfast". All in all was a nice stay and we would definitely stay there again.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dawn0930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this reviewResponded 10 July 2014

Dear Dawn0930,

Thank you for your feedback and review of our hotel. We appreciate your patronage and your loyalty to the Starwood brand, as evidenced by your Gold status. I apologize that we were not able to accommodate your request for an upgrade as we have a limited number of rooms equipped with refrigerators and microwaves.

Our breakfast is very limited at the present time as we prepare to transition to a full breakfast offering upon completion of the Uno Chicago Grill. Once complete they will not only offer hot breakfast for our guests, but a full menu for both lunch and dinner.

I would like to discuss your stay further with you. If you can contact me directly at the hotel, I will be happy to personally handle arrangements for your next stay with us.

Best Regards,
Rick Rautanen, General Manager

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