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“Unexpected”

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Four Points by Sheraton Saginaw
Ranked #3 of 23 Hotels in Saginaw
Certificate of Excellence
Douglas, Michigan
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Unexpected”
Reviewed 12 August 2014

I'm from the west side of the state and have never traveled to Saginaw. We went there last week, as we had gymnastics camp ending. We booked a room and were so pleasantly surprised! The staff was so nice, the rooms are beautiful, the pool is amazing! Not sure I'll ever be back in this area, but if so, I'll for sure book a room here.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Erin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this review, 14 August 2014
Dear Erin S,

Thank you for your kind review of our hotel. We are pleased that you were satisfied with your stay and the improvements that we have made to the hotel. We hope you will be able to return to the Saginaw area in the future, and again allow us to serve your lodging needs.

Best Regards,
Rick Rautanen, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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238 reviews from our community

Traveller rating
    97
    82
    39
    13
    7
See reviews for
78
55
12
59
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
New York City, New York
Level Contributor
315 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 12 August 2014 via mobile

This is the second time I stayed at this property, although I didn't realize it. People were very friendly, we had several problems with our rate (significant differences). But each time we pointed it out, the staff quickly and cheerfully fixed it( wish we hadn't had to check, though...)

Pool side room is nice. I did not go to breakfast but my fiends did and they were not excited ( and evidently the wait fir the waffle maker was like 30 mins long due to a big group of kid-guests).

Beds were de-vine!!!!!!

If you have to be in the area...

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tressed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this review, 14 August 2014
Dear tressed,

Thank you for the review of our hotel. We appreciate your feedback and apologize for any confusion with the rate that you were quoted. Your feedback allows us the opportunity to address training issues, and we certainly take that responsibility with great seriousness. I apologize for the limitations of our current breakfast offerings as we await the opening of Uno's Chicago Grill in mid-September. Once open they will offer full breakfast, lunch and dinner menus, both in the restaurant as well as available for room service delivery! I hope that you will allow us the opportunity to serve your lodging needs upon your next visit to the Saginaw area.

Best Regards,
Rick Rautanen, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davidson, North Carolina
Level Contributor
203 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 591 helpful votes
Reviewed 11 August 2014

My wife and I arrived at 3:30 AM completely exhausted. We had no reservations and frankly no knowledge of the hotel. We had been traveling, we were getting tired, and luckily happened upon this place located just off of the expressway.

We were walking toward the hotel and we saw the gentlemen on the night shift walking outside to take a smoke break. The poor guy literally just lit his cigarette when he saw us walking toward the entrance. To his (Dave) credit he immediately put it out and walked back into the desk to take care of us. No 30 second wait, no let me at least get in a few puffs, etc. He walked right back inside to the desk to take care of this. That might sound minor to most but when it’s 3:30 in the morning and you’re completely exhausted you really don’t even want to lose 30 seconds while someone is having a smoke. So we appreciated that.

Once inside the lobby Dave was friendly and quickly got us checked in and on our way to our room. The price for the room was $140. The room was utterly fantastic. Lots of space, extremely comfortable beds and pillows, and a nice bathroom with a huge shower. It was incredibly fancy for the price. Personally, I would have expected to pay double for something so grand.

We got great service even though we were a walk in with no reservation. The rooms are first rate in every way. We would highly recommend this place.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank SteveMatthewP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this review, 14 August 2014
Dear SteveMatthewP,

Thank you for your review of our hotel and for your kind words regarding our night auditor Dave. It fills me with pride when my staff members are singled out for their service! We will certainly share your sentiments with him, and express our appreciation for his actions. We appreciate your feedback and that you allowed us to serve your lodging needs! Please come back and visit us if you find yourself back in the Saginaw area!

Best Regards,
Rick Rautanen, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2014

The hotel is just renovated with very good facility. The location is perfect. Close to highway and easy to access the saginaw, bay city and midland area. About 15 min drive to the MBS airport. The breakfast may need some improvement in the future.

  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Dannylee818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this review, 14 August 2014
Dear Dannylee818,

Thank you for your review of our hotel. We are pleased to announce that the breakfast offerings will be improved greatly once our new restaurant partner, Uno's Chicago Grill, opens in mid September. Uno's will be offering many breakfast options including many cook to order options, as well as a full lunch and dinner menu! Please follow our Facebook page for the latest updates on the restaurant progress, including weekly photo updates.

Best Regards,
Rick Rautanen, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia City, Indiana
1 review
Reviewed 28 July 2014

Our family shared 3 rooms together as we gathered in Saginaw for a wedding. We encountered a few glitches with TV's,bathroom lighting and locking ourselves out of one room. Each time our call to the service desk was responded to quickly by friendly and helpful staff. Kudos especially to Front Desk staff members: Sean and Mykaela!! The beds were very comfortable and rooms quiet.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank nana2389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this review, 14 August 2014
Dear nana2389,

Thank you for your review of our hotel, and I apologize for any inconveniences that you experienced. I am glad to hear that Sean and Mykaela were responsive and able to rectify the situation. I have passed along the feedback to them. We appreciate your feedback and look forward to your next visit. If we can be of any further assistance, please do not hesitate to contact us directly at the hotel.

Best Regards,
Rick Rautanen, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 July 2014

Totally remodeled and revamped. Central location and free parking. Clean room and kind staff. Good business hotel. This is a great value and I appreciated the remodeled rooms and lobby.

Not the fanciest area but a good spot if you need to be central to Saginaw and near modern conveniances.

The staff was friendly and helpful.

  • Stayed June 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank bahtbahtgonegold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this review, 14 August 2014
Dear bahtbahtgonegold,

Thank you for your review of our hotel. We are glad that you are pleased with the renovations, and that you enjoyed your stay with us. We look forward to serving your lodging needs in the future.

Best Regards,
Rick Rautanen, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saginaw, Michigan
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 July 2014

This is a great place to get away for a date night. Has a great Courtyard indoor/outdoor pool. We had a pool access room which entered the Courtyard with seating outside and led to the pool. Also the exercise room was right there where you could work out first then take a dip in the pool.

Room Tip: Having pool access was very convenient. Ask for one in the middle and not on the end. We could here...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this review, 10 July 2014
Dear TracyS,

Thank you for your review of our hotel. We appreciate your feedback and are pleased that you enjoyed the indoor/outdoor pool. Keep in mind that our outdoor pool is open year round, and maintained at 82 degrees, even in January! So don't feel that you have to wait for warm weather to come back and enjoy it!

We look forward to your next visit and if I can ever be of any assistance, please do not hesitate to contact me.

Best Regards,
Rick Rautanen, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Saginaw

Property: Four Points by Sheraton Saginaw
Address: 4960 Towne Centre Rd, Saginaw, MI 48604-2813
Phone Number:
Region: United States > Michigan > Saginaw
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Saginaw
#6 Family Hotel in Saginaw
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Four Points by Sheraton Saginaw 3*
Number of rooms: 140
Official Description (provided by the hotel):
Four Points by Sheraton Saginaw hotel is near Birch Run Premium Outlets, Frankenmuth's Little Bavaria, Dow Event Center, and Saginaw Valley State University. We have free wifi and meeting/event space. ... more   less 
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Also Known As:
4 Points By Sheraton Saginaw
Four Points By Sheraton Saginaw Hotel Saginaw
Four Points Saginaw
Sheraton Saginaw
Saginaw Four Points
Saginaw Sheraton

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