Being raised in a family business, I look for locally owned family businesses to enjoy while I travel. I was nervous after reading some of the reviews, but when I called to book my stay, the woman I spoke with on the phone seemed very cheerful and helpful so I had a good feeling about our stay.
When my children and I arrived after a long drive, we wanted to relax in our room and enjoy the pool. However, upon checking into our room we realized it had not been cleaned since the previous stay. All of the garbage bins were full and the beds were unmade. I promptly notified the front desk and the young man working had no idea what to do. We left and scouted out nearby motels for other options. Upon our return, we were given another room yet I still did not have a good feeling, the room was dingy and dark with worn out carpet, peeling wallpaper and a musty smell. Since we'd already been charged and I didn't feel our chances were good at a refund, (and we were on a tight budget) we decided to stay.
I try to find the good in everything, but when I killed a rather large bug in the bathroom on the first day and it still had not been found nor cleaned by the housekeeping staff by day three, I struggle with recommending this hotel to others. It is obvious that the staff was very inexperienced and could use some training in the proper cleaning of the rooms.
I'm sure that the new owners are trying to fix up the place and at some point it could be a really nice motel, but they need to pay more attention to the little details.
Until then, I'd recommend spending a few extra dollars for a nicer place.
- Official Description (provided by the hotel):
- Cedar Hill Lodge is on US-2 at the top of the hill leading into beautiful downtown Saint Ignace. Walking distance to restaurants, ferry lines to Mackinac Island, shops, and downtown attractions. Offering more than just a place to spend the night -- come relax with us and enjoy our amenities, including: Heated Indoor Pool and Hot Tub, Free Hot Breakfast, Wifi, Courtyard Garden with Views of Mackinac Island, Bonfires, Grills and Picnic Tables, Volleyball, Tetherball, Shuffleboard, Large Lawn with Lawn Games, Rooms with Private Balcony, Family Suites and Adjoining Rooms available. We are pet friendly, with designated pet-free rooms too. Conference room. Free parking. Parking space for trucks and trailers. Free shuttle to ferry lines and casino. Come relax with us at Cedar Hill Lodge! ... more less
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