I was traveling with my husband, teenage sons and elderly parents. I called 2 nights before our stay for reservations and it took the man on the phone almost 30 minutes to complete our reservation. He was polite, but very slow. I called the hotel directly because I had special requests and wanted to talk to the hotel directly. I was given a price of $120 which agreed with what was posted on the Quality Inn website. the next night I went to the website again and saw that the price was now $88. I immediately called the hotel and was told (really snotty) to bring up the issue when I checked in. On the day of check in, the same (snotty) man who had told me to question the rate at check-in, was on duty, and told me to take it up with the manager in the morning before checking out. He said he would not deal with it. I dropped the subject and said fine, I would take it up in the morning. Left the office and tried to find a handicapped parking place. There appeared to only be 1 - and it - along with all other spaces close to the building were taken. I unloaded my elderly parents and went to their room to get them settled. Their room was just okay and I did notice that there were all kinds of bugs on the window sill and that the room was very, very crowded with the 2 queen beds and other furniture. I then went to our adjoining room (which I had requested) and realized that the adjoining doors were so close to the beds that they could barely open all the way. Our room was equally crowded to the point that I could not walk around the beds without hitting other furniture. We also had numerous bugs on our window sill. The big surprise came when my 13 year old opened the refrigerator and found a half full bottle of wine, moldy pizza and moldy smoothies. Our room, like my parents room, had a fairly new flat screen TV that sat on top of - instead of - inside the piece of furniture designed for housing the TV - so watching TV required you looking up fairly high. The morning of check out I politely asked for the $88 rate for the rooms. The women behind the desk rolled their eyes, looked at each other and told me that they could not do that. I asked why, and one of them went to a man sitting to the side in a small office. he told her to tell me no way. I looked right at him and asked why, and he told me that Choice Hotels set those rates not him, and he could not change it. As we talked, the women behind the desk continued to roll their eyes and act disgusted. I asked what the "Lowest Rate Guarantee" that Choice Hotels advertises means and he said, well, I'll give you $10 off. I asked why one minute he couldn't do anything about the rate and the next he could lower it by $10. I also stated that if he could lower it $10 then he could lower it to $88. He told me that he then was retracting the offer to lower it by $10 - and to take it up with Choice Hotels. Pleased note that the entire tie I remained very polite and calm. I managed customer care globally for a large software company for several years and I know the what's and how's of customer service...and this man and his staff are seriously lacking in all areas. The lack of adequate handicapped parking for such a large hotel is a direct violation of the ADA compliance laws, bugs in the room and the booze and moldy food in the refrigerator clearly indicate that the housekeeping staff is inadequate and the rolling of eyes and snotty attitude of the desk staff and management are each reason enough to never go back - and all together they are reason to make sure that I let everyone know, through every form of media just what a disaster this facility is....
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Choice Hotels, TripOnline SA, Ebookers, Cancelon, Evoline ltd, HotelQuickly and getaroom.com so you can book your Quality Inn Lakefront reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Quality Inn Saint Ignace
- Saint Ignace Quality Inn