Have chosen this property many times before, usually with good results.Not this time. Made reservation 6/18 for a 3 day stay, starting 7/31. Requested a room on the highest floor (4th) and 2 or 3 doors from the elevator. Plenty early enough for my request to be honored, right? Wrong. I was put in room 316, which is on the 3rd floor, and quite aways from the elevator. Even though I have platinum status in the chains "priority club", they couldn't find a way to give me the room location I'd requested. Upon checking in, I was told "we're very full tonight, and this is the best we could do". When I got to my room I found many of the electronic items not woking ( weren't plugged in ) no pad or pen for notes or reminders, and I had to call maintenance because the lock on the door to the balcony would not work. Finally, when preparing to checkout, I noticed my bill had mysteriously jumped from $607 to $782. very dissapointed. Management needs to take more care in honoring special requests, and room readiness.
- Official Description (provided by the hotel):
- The premier lodging destination in Beautiful St. Ignace, Michigan! 85 beautifully refreshed rooms, right on the shores of Lake Huron. Awesome views of Mackinac Island! Be Sure to ask for a Lakefront Balcony room! Enjoy our famous Express Start Breakfast made fresh for you each morning! Free WiFi throughout the building. Be sure to ask about our IHG Rewards Club, the World's #1 Guest Loyalty program! Earn points for Free nights and merchandise. Ask one of our guest service Representatives Today! Sign up is Free. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express St. Ignace Hotel Saint Ignace
- Holiday Inn St Ignace
- Holiday Inn Saint Ignace
- Saint Ignace Holiday Inn