The hotel is located across the street from Lake Michigan offering a pretty view from one side of the hotel. If you are not in one of the few rooms that face that way, it is nothing special. You can walk across the street and stand on a little grassy area to watch the sunset. My husband, however, developed a rather serious poison ivy rash on his face including his eyes and we suspect that is where he came in contact with it since the area has weeds and foliage at the overlook. So, be aware of that if you are allergic.
The bad: The first night of our stay, the woman at the front desk was rather unfriendly and seemed to be bothered with any requests. The key(s) to our room would randomly stop working. It was later explained to us by a different front desk employee that it was probably the battery in the door. She offered to have maintenance replace it but by that time we were checking out in the morning so we told her it was ok. The first desk clerk acted put out by having to re-program our key. She just kind of tossed the re-programmed key at me and didn't even apologize for it not working. The same woman was also irritated by our request for additional towels. Our room had an occupancy of 5 but the room only had three bath towels and two washcloths. When we asked for additional ones, she clearly did not want to give us more and only returned with two additional bath towels. I don't know if they have a serious problem with towels being stolen or what but it was obvious she did like our request.
The good: The front desk staff the next two days were very friendly and helpful. They gave us directions to local urgent care facilities and seemed genuinely concerned about my husband's allergic reaction. (However, the first facility they directed us to is actually just a physician's office, not an urgent care so we had to drive miles out of our way to get to the actual urgent care). The hotel seemed clean and the housekeeping staff were very friendly and efficient.
The breakfast was typical with the usual choices. It was crowded both mornings and the staff seemed understaffed at keeping up with the crowd and food replenishment. They were friendly, however, and worked hard to keep up. It was tricky finding a place to sit.
The hotel is not near downtown and requires driving there but it is not too far. I would probably stay at one of the less expensive hotels a little further away the next time since the location requires driving to the area attractions either way and the rates are considerably higher at this location.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites St. Joseph offers beautiful accommodations for a night, a business trip or an entire vacation. Our hotel offers free high-speed Internet access, a fitness center, indoor pool and hot tub, and a business center. Overlooking Lake Michigan, our hotel is minutes from Family Fun's top rated Silver Beach, Curious Kid's Museum, the historic North Pier Lighthouse, Warren Dunes, New Buffalo's Four Winds Casino, and quaint downtown St. Joseph, where there are numerous sidewalk cafes, restaurants, art galleries, antiques, and unique shops for all ages. Our St. Joseph hotel is conveniently located near Whirlpool, Leco, Bosch, AEP D.C. Cook Plant and Lakeland Hospital. Our event space and outstanding service makes the St. Joseph Holiday Inn Express & Suites 'The Place to Meet'. Our staff will coordinate every detail of your event making us the best St. Joseph hotel for meetings, banquets, reunions, showers, conferences, and family gatherings. Come and stay at the hotel to enjoy St. Joseph's outstanding annual events including Krasl Art Fair on the Bluff, The Venetian Festival, Whirlpool Steelhead Triathlon, and Tri-State Regatta. St. Joseph Holiday Inn Express & Suites: everything you expect...and much more! ... more less
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- Also Known As:
- Holiday Inn Express St. Joseph Hotel Saint Joseph
- Holiday Inn St Joseph
- Holiday Inn Saint Joseph
- Saint Joseph Holiday Inn