We really wanted to stay here because of the location and made a reservation about a week or two before the trip. Two days before our arrival, already well into the trip, I got an email telling me that the motel decided to close for the season and we would have to stay somewhere else. While I did appreciate their offer to help me find other accommodations, I was very upset that they accepted my reservation in the first place if there was any doubt about being open when I arrived. If I had not had my laptop/smartphone with me to check my email, I would have shown up to a closed motel, late at night in a new city, and not known what to do. Knowing that some senior citizens do not travel with technology, this could have been a bad situation for a customer not as well prepared as I was. As it was, I got online while still in Traverse City and booked at the Ramada down the street from Longships for about $25 more. The location of this motel was incredibly close to the locks. But that's about all I can say except I was very disappointed at the abrupt change of plans in the middle of our vacation.
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