I have a significant disability and must have a handicapped accessible room. I made reservations THROUGH THE DAYS INN WEBSITE via the Wyndham Rewards website a month in advance of our arrival date. When my wife went to check in she was told there were no handicapped rooms available and blamed the website for the problem assuming that it was something like Orbitz. She showed my wife an "upgraded" regular room that had a Jacuzzi something I can't use. My wife came and got me and I brought the printed confirmation from the Days Inn website. The on-duty manage had come out and I showed it to her. She blamed Wyndham saying that they had issued the upgrade. She then said "Sorry about that" and offered to call other motels, none of which had accessible rooms available by that time of day. Having little choice we took the offered room. I will say that were provided with a raised portable toilet seat which unfortunately was of little help and it was touch and go to see if between my wife and myself I could get up from the toilet since there were no grab bars. I also could not use the standard tub because the sides were too high for me to enter and exit safely and of course the Jacuzzi was as useful as the proverbial teats on a bull.
I must say that the room was very nice, clean and well-maintained. The bed was comfortable and I'd have slept well enough if it weren't for the anxiety accompanying wondering how I'd cope with my morning toilet needs. So, why did this happen? I have two hypotheses. One - rank incompetence. Two - I used Wyndham points to secure the room for free. Possibly the Sault Ste. Marie Days Inn had the chance to rent it for the going rate while having several Jacuzzi rooms empty - thus the upgrade. Having talked with the Wyndham Rewards rep I know that they still had us in a handicapped accessible room despite the claims made by the night manager.
Basically, I was treated by the staff of the Days Inn as a major inconvenience clearly not worth the trouble it would take to find out what caused the problem.
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- Also Known As:
- Days Inn Sault Ste Marie Hotel Sault Sainte Marie
- Days Inn Sault Sainte Marie
- Sault Sainte Marie Days Inn