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“Overall good stay”

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Holiday Inn Express Sault Ste. Marie
Ranked #5 of 18 Hotels in Sault Ste. Marie
Certificate of Excellence
Brighton, Michigan
Level Contributor
872 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
“Overall good stay”
4 of 5 bubbles Reviewed 24 March 2014

We stayed here for a quick, one-night business trip (3 people, 3 rooms). Overall, the stay was pleasant (with one complaint, below).

When we walked in on a Wednesday evening, the front staff was very accommodating, and quickly and efficiently checked us in. However, there was an overwhelming sewage-type odor throughout the first floor (and later sort of seeped up to the higher floors). The front desk staff said they thought it was a natural gas leak, but didn't find anything....but we were all in agreement that the odor was more sewage-like. However, to the hotel's credit, whatever the cause was was fixed by the next morning...there wasn't a trace of anything found anywhere.

Other than that, the stay was very good. The pool and hot tub (large!) looked very clean and invitiing, but alas i was not able to make the time to use it. The rooms were large and clean. the beds were comfortable (not necessarily luxurious, but very serviceable), and the pillows full-sized and very comfortable! (I loved the descriptions of the pillow types on the pillow cases...soft, firm, etc.....a great concept!).

The breakfast in the morning was very good (how can you go wrong with sasuage gravy and biscuits??), and had a surprising plentiful number of choices.

Overall, a good stay, and definitely is a very viable choice when returning to this area.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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259 reviews from our community

Traveller rating
    110
    96
    29
    13
    11
See reviews for
92
70
13
47
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Howell, Michigan
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 15 March 2014

As always I looked forward to staying here while in Sault Ste. Marie on business. The rooms are spacious, clean and comfortable. Even more appealing is the courteous and friendly staff. The General Manager, Patti Paris, makes guests feel at home and maintains a welcoming atmosphere.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat802, Guest Relations Manager at Holiday Inn Express Sault Ste. Marie, responded to this review, 20 March 2014
RobertL,
We strive to make our guests feel at home and are very pleased to hear that you felt this way. Thank you for taking the time to write a review as we value your feedback and use it to ensure we are providing our guests with high quality service they deserve.

We look forward to seeing you during your next business trip to the Soo.

Have a wonderful day,
Tressa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Big Rapids, Michigan
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 20 January 2014 via mobile

Our group had the best experience here. We consisted of three youth hockey teams and families. The staff went out of their way to accommodate all of us. The kids and parents had a wonderful time.

Pros: Great location that is close to everything in the Soo. Good rates. Excellent staff. Nice pool area. Breakfast was excellent.

Cons: Standard rooms are a bit cramped. Exercise room is really cramped.

I would stay here every opportunity I had when in the Soo.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSMHIE, Guest Relations Manager at Holiday Inn Express Sault Ste. Marie, responded to this review, 20 March 2014
Dear Liane C,
We are very pleased to hear that your teams enjoyed your stay with us and had such a wonderful experience. We would also like to thank you for taking the time to write a review for us, as this an essential tool used to ensure our guests are receiving the high quality service they deserve.

We know that our exercise room is small, so we do offer complementary passes to Lake Superior State University's Student Activity Center, as well. These can be checked out from the front desk staff.

We look forward to seeing you the next time you have a tournament in our area.

Sincerely,
Tressa
Guest Experience Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thunder Bay, Canada
Level Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 26 December 2013

We arrived at this hotel at about 8 pm after a long day’s drive. We were greeted by friendly staff and were checked in quickly. The lobby had a nice fireplace with a very interesting library with history books covering many of the states. The breakfast area in this hotel is roomy and overlooks the pool.
The room was inviting with the usual amenities plus a bar fridge – handy for storing snacks and water that needs to be kept cold plus a small freezer for freezer packs. Beds were comfortable and included a variety of pillows. The area where the hotel is located is largely undeveloped and is, therefore, quiet. We had a good nights sleep. The fixed shower nozzle had several settings and the usual personal hygiene amenities were provided.
The breakfast area was very roomy with the selections spread out on a long counter. There were a number of cold options and hot eggs and meats. There was also a neat pancake maker. You just pushed one button and about 2 minutes later a fresh pancake came out over some rollers and onto your plate.
While at breakfast, I used the internet. There was an issue signing on that I got help with at the front desk. I was a little confused by the number of wireless hook up options, none of which matched the instructions on the sheet they provide you with at check in.
Check out was quick and easy with the final bill slipped under the door overnight.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mannycanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSMHIE, Guest Relations Manager at Holiday Inn Express Sault Ste. Marie, responded to this review, 20 March 2014
Dear mannycanuck,
Thank you for taking the time to submit a review for us, we value your opinion and use this to ensure we are providing guests with the high quality service they deserve.

We are very pleased to hear that you enjoyed your stay with us and hope you will stay with us again, if you ever return to the area.

Thank you again,
Tressa
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 3 December 2013 via mobile

Great location next to International Bridge crossing! This place was perfectly clean and well maintained! Room was perfect (which I seldom say in any review!). Staff was most friendly and accomodating I've met yet:) This is my new home for future business trips to The Soo...thanks HIE! By the way..15degrees outside and the breakfast area was very comfortable...not sure what the people w the next review are talking about!?! (Maybe they sat outside:))

Stayed December 2013, travelled on business
Helpful?
Thank michigtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat802, Guest Relations Manager at Holiday Inn Express Sault Ste. Marie, responded to this review, 14 December 2013
Michigtraveler,
We appreciate that you took the time to submit a review for us, as this is our way of ensuring we are providing our guests with the high quality standards they deserve. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again in the future. Thank you again.

Sincerely,
Tressa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lansing, Michigan
1 review
2 of 5 bubbles Reviewed 27 November 2013

Very nice property from outside and as you enter.
Big surprise for breakfast because of poor design (would be fine in Florida!).Double sliding doors facing north are not good in November. Almost everyone eating breakfast was wearing extra layers of clothing. It was so uncomfortable we checked out and spent the 2nd night of the weekend at another hotel in the Sault.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Sault Ste. Marie, responded to this review, 13 December 2013
Dear Rob W,

Thank you for taking the time to express your thoughts and concerns. We would like to apologize you were not satisfied with our breakfast selections and any inconvenience you may have experienced that fell below your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dixon, IL
Level Contributor
228 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 bubbles Reviewed 13 November 2013

When our busload arrived we were greeted with warm cookies, punch & welcoming smiles. Our room was very comfortable, Breakfast with their hot cinnamon rolls & other hot dishes was great! It's been a long time since I've stayed at any Holiday Inn property, and never at an HI Express before. They've come a long way!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bearded_bard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat802, Guest Relations Manager at Holiday Inn Express Sault Ste. Marie, responded to this review, 16 November 2013
Bearded_bard,
We are very pleased to hear that you enjoyed your stay with us. Thank you for taking the time to submit a review, as we use this information to ensure we are providing our guests with the high standards they deserve. Please keep us in mind if you ever return to the Sault Ste Marie area for another visit.

Sincerely,
Tressa (G.E.C.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Sault Ste. Marie

Property: Holiday Inn Express Sault Ste. Marie
Address: 1171 Riverview Way, Sault Ste. Marie, MI 49783-1435
Phone Number:
Region: United States > Michigan > Upper Peninsula > Sault Ste. Marie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Sault Ste. Marie
#3 Family Hotel in Sault Ste. Marie
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Sault Ste. Marie 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
Located just steps form Lake Superior State University, minutes from the Soo Locks, and St. Mary s river let Holiday Inn Express Sault Ste. Marie, Michigan fulfill all your lodging needs. You can relax knowing we offer a broad range of services and amenities featuring our Express Start Breakfast Bar. Our large elegant lobby features a library with a relaxing sitting area where you can read in front of our exquisite fireplace. For the recreationally inclined, we offer an on site fitness room with modern equipment, as well as a heated indoor Pool and Spa. We are located within miles of DonDee Bowling Lanes, Agawa Canon Train Tours, Sault Ste. Marie, Ontario, and only 20 minutes from Chippewa County International Airport (CIU). We are delighted to provide you with exceptional service while you savor the historical Sault Ste. Marie, Michigan. ... more   less 
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Also Known As:
Holiday Inn Express Sault Ste. Marie Hotel Sault Sainte Marie
Holiday Inn Sault Sainte Marie
Sault Sainte Marie Holiday Inn

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