My family and I have been staying in Western Michigan at various places for years. We decided to try this one out. I think the place is relatively clean and offers some nice ammenities. However, I would suggest the owners consider a couple of things.
A) Invest in some towels that are even average.
B) This is the biggest one....it is pretty clear to me the service staff needs some customer service training. It always felt like we were inconveniencing them and when you have a place with this price tag it seems like they might have a top notch approach to customer service.
C) Upgrade/clean or fix the outdoor charcoal grills.
D) Kill that bright light over the fire pit. It is hard to relax by the fire with a high bright street lamp above you.
E) Upgrade the breakfast a bit. I am not saying you have to supply bacon and eggs made to order, but a little more into the breakfast would make such a difference.
Now those are the negatives. The positives are that the place is newer and cleaner than many places. The kids loved the game room and pool. The hot tub was a little dissappointing, but at least there is one. Fire pit would be awesome without that light. Grounds are kept up well, location, location, location is great.
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- Also Known As:
- Lake Bluff Hotel South Haven