Several large potholes in the parking lot at the only entrance and around the building where everyone has to drive should have clued me in to the experience I would have. Desk clerks and maids were amazing, but this hotel is lacking support for their staff. Our mattresses were too soft and had permanent grooves where people had slept-my back ached from sleeping on them. When I asked about a room change, and the hotel was full, I was reimbursed due to the poor condition of the mattresses. I really appreciated that. Breakfast was decent and restocked. Our room was not cleaned by 4:00 when we wanted to nap before dinner so we just changed out our towels. Why don't they have enough maids to finish earlier than that? Our TV remote changed the volume on the TV when changing the channels-obviously something wrong there. When I couldn't sleep, I noticed that the TV screen was lighting up a few seconds when the refrigerator cycled on, and the outlet into which the refrigerator was plugged did not work all the time. The refrigerator sometimes turned off right away like it was pulling too much electricity. There is an obvious wiring problem, and I found that scary. I won't stay at this hotel again.
- Official Description (provided by the hotel):
- The Holiday Inn Express & Suites South Haven may be defined as a limited service hotel by the industry...no room service, restaurant, bellman, doorman, and so on. But our team defines us differently. It's about delivering service that creates a bond with the individual and the brand. And this is what S.M.A.R.T. Service is all about. The hotel features indoor pool, inside corridors, and fitness center. All our spacious guest rooms have voice mail, data ports, coffeemakers, hair dryers, and iron & boards. Free high-speed Internet throughout building. We Have a new Express Start breakfast with more items to choose from (you have to see it). Area attractions include downtown South Haven and Lake Michigan. Only one mile away. Visit South Haven, MI and stay at the Holiday Inn Express Hotel & Suites. Make sure you Stay Smart and stay with us. ... more less
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- Also Known As:
- Holiday Inn Express South Haven Hotel South Haven
- Holiday Inn South Haven
- South Haven Holiday Inn