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Comfort Suites Southfield
Ranked #3 of 20 Hotels in Southfield
Certificate of Excellence
Reviewed 28 July 2014

The hotel and staff were very good, everyone was very friendly and helpful. there was road contruction during our visit so it was a little hard figuring out the roads. But overall it was very good. The beds were super comfortable and so were the pillows.

  • Stayed: July 2014, travelled with friends
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Review collected in partnership with this hotel
Thank grapeape49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, General Manager at Comfort Suites Southfield, responded to this reviewResponded 2 August 2014

Thank you for taking to time to review your recent stay. I am honored to hear that you enjoyed your stay and accommodations. Yes, the road construction around the hotel can be hard to figure out; however, the construction is well needed and will be done in no time.

Thank you for staying with us and we truly hope to see you again during your next visit!

Warm Regards,

David Dallo
General Manager

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233 - 239 of 298 reviews

Reviewed 9 July 2014

The hotel and their staff were pretty good. The hotel is clean and fairly easy to access from the highway. Did not feel entirely safe during our visit there and in fact security was called on one occasion due to some activity in the parking lot that was probably not even hotel guests. We were on the 2nd floor and for a couple of nights, there was loud banging and stomping coming from the room above us very late into the night (~2-3 am). Bottom line is that it was okay but would not be my first choice if we were going back in the future.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with this hotel
1  Thank Sk8rTori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, General Manager at Comfort Suites Southfield, responded to this reviewResponded 14 July 2014

Thank you for your recent feedback.

We are glad that you enjoyed your recent stay with us and that our accommodations and amenities exceeded your needs.

In regards to your issue with security, the issue was handled immediately. We sincerely apologize that the situation occurred.

We hope you give us another opportunity in the near future.

Warm Regards,

David Dallo
General Manager

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Reviewed 3 July 2014

I'm a manager for four medium sized athletic teams. I booked with the Comfort Suites almost a full year before our event in the area. I chose the hotel because of the mini suites, the size, and the locale. Many families accompanied our athletes, so we needed the amenities offered by this hotel. The included breakfast and affordability of the room rates made it an even better choice.
Over the course of a year, the sales manager worked closely with me to make sure all of our needs were met. She is a great communicator, and lived up to everything she said that she would.
The staff went above and beyond at every opportunity. We occupied more than 85% of the hotel with children from 6-18, young adults, grandparent, parents, and various other travelers. Our rooms were clean and perfect for families. We had some very early mornings, and the staff went out of their way to set up breakfast at 4:00 AM for the early morning competitors. The sales manager mapped our rooms so that the families did not interfere with the older athletes. I never had a negative interaction with any staff member, and I can't stress how out of their way they went to make us happy, including recommending restaurants and calling them to assist with booking.
Bearing in mind that Detroit is a large city, this hotel is a great place to use a springboard for any trips that take you to this area.

  • Stayed: June 2014, travelled with family
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Thank fritzenluv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, General Manager at Comfort Suites Southfield, responded to this reviewResponded 6 July 2014

It was an honor to be your host hotel. Our staff truly enjoyed having each and every one of your members at our hotel.

I am glad to hear that our accommodations and amenities exceeded your expectations.

I am honored to hear our Sales Manager, Devon, went above and beyond your expectations for your group.

We sincerely thank you for choosing our hotel.

Warm Regards,

David Dallo
General Manager

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Reviewed 3 July 2014

We stayed at The Comfort Suites recently while attending a several days long sporting event in nearby Dearborn, MI. The hotel was clean and neat, and our room was quite spacious. Since we were part of four teams from our club at the hotel, we originally thought the whole hotel was ours...and it was a little disconcerting to have young adult males with the makings of a party just down the hall on a floor we understood was ours alone. Not fun when at least one of our teams was made up of 20 teenaged girls. The hotel staff did reassure us that there would be no issues, and they lived up to their word. The expanded continental breakfast, included in the room rate, was a good option before the start to long and fast paced days. Hotel staff was accommodating and very pleasant. Not exactly a vacation destination, but it would be perfectly fine for business travel.

Room Tip: Queen double was spacious.
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  • Stayed: June 2014, travelled with family
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Thank DavidandLydia1116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, General Manager at Comfort Suites Southfield, responded to this reviewResponded 6 July 2014

Thank you for your recent review. We are glad that your group choose our hotel, it was a pleasure to have all of you with us.

I am glad to hear that our accommodations and amenities were pleasant during your stay.

Security is a top priority of ours and once the situation was brought to our attention the matter was handled immediately.

Thank you again for your recent visit with us.

Warm Regards,

David Dallo
General Manager

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Reviewed 2 July 2014

I stayed at 2 hotels during the week of June 9-13, 2014. Early in the week I stayed at the Ritz Carlton in New Orleans, LA and the latter half of the week at the Comfort Suites in Southfield, MI. And I prefer the Comfort Suites in Michigan over the Ritz Carlton. The continental breakfast at the Comfort Suites was exquisite, the room was better maintained, and the staff actually knew something about the events going on around the area or at the hotel. And I say this even in the midst of the remodelling taking place. All of these made my stay in Southfield very enjoyable. So here is my shout out to the Comfort Suites. I have never really had a hotel that I prefer before. I do now. Thanks a bunch.

Room Tip: We stayed in a suite as we had a few of us planning to share the room. It was quite roomy.
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  • Stayed: June 2014, travelled on business
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Thank Ken P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, General Manager at Comfort Suites Southfield, responded to this reviewResponded 6 July 2014

I am honored to hear that our hotel Comfort Suites Souhfield is your hotel of choice!!! We sincerely thank you for your kind words of praise.

Our hotel was recently renovated and glad that all of our accommodations and customer service exceeded your expectations.

We look forward to your next visit with us!

Sincerely,

David Dallo
General Manager

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Reviewed 2 July 2014

The hotel did an awesome job with what they had. The staff was very helpful. Since we had booked most of the hotel for our event, they were very gracious and helpful. We did have some issues with other "guests" drinking and making our team members nervous to venture back out into the hallway.
Breakfast was ok. Dry eggs, and make your own waffles. Fruit, cereal, coffee. The toaster did break the second day we were there.
Location was ok. Wendy's is next door and a diner on the other side of highway. VERY easy on and off highway. A very business/office building area.
Indoor pool was just ok. A bit small and smelled very much of chlorine. By midday it was too hot to sit in the room. There was no where to sit outside (i.e. courtyard, patio.)
We also "forgot" to take the do not disturb sign off the door the first day. The second day the girls were sleeping in and they did not clean up the room after 11. We ran out of TP and had to keep asking for new towels. Part of that was our fault.

Room Tip: First floor looks right onto the parking lot. Would have to keep curtains closed or everyone can se...
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  • Stayed: June 2014, travelled with friends
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Review collected in partnership with this hotel
Thank Cancunvacation61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, General Manager at Comfort Suites Southfield, responded to this reviewResponded 6 July 2014

Thank you for reviewing our property on tripadvsior!

I am glad to hear that our staff was able to assist you and your group during your recent stay.

Thank you for addressing your issues and concerns. We will be addressing the following departments.

We are glad you choose our hotel.

Warm Regards,

David Dallo
General Manager

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Reviewed 29 June 2014

The hotel is being renovated and we got one of the newly remodeled rooms. It was clean and spacious and perfect. The hotel staff are EXCEPTIONAL, especially the front desk folks. Attentive to all our needs. I would recommend this place to anyone.

  • Stayed: June 2014, travelled with family
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Thank Trinity8008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, General Manager at Comfort Suites Southfield, responded to this reviewResponded 2 July 2014

We are extremely glad to hear that you enjoyed your recent stay with us and that you enjoyed our newly renovated rooms.

Our staff is amazing and very attentive to all of our guest needs.

Thank you for making our hotel you "choice" hotel during your recent stay.

We look forward to your next visit.

Sincerely,

David Dallo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Southfield

Address: 24977 Northwestern Hwy, Southfield, MI 48075-2202
Phone Number:
Region: United States > Michigan > Southfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Southfield
#2 Best Value Hotel in Southfield
Price Range: £64 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Southfield 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Awarded 4 years in a row 2014-2017 Hotel of Excellence by TripAdvisor~~80 Spacious Newly Renovated Suites, including 8 Jacuzzi Suites and 2 Executive Suites~~"Truly Yours" Bedding~~Microwave, sofa sleeper, refrigerator, iron & ironing board, coffee maker, hairdryer, wet bar, safe and full size desk~~37" flat screen televisions~~Complimentary wireless internet is available throughout the entire property~~Complimentary deluxe hot breakfast~~Indoor heated swimming pool, whirlpool and fitness center~~Coin operated guest laundry and a dry cleaning service~~Complimentary USA today~~Choice Hotels "Choice Privileges" program~~Complimentary parking~~100% Smoke Free Environment ~~Restaurants within 2 blocks of the hotel~~Hertz Car Rental virtual kiosk on site ... more   less 
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Also Known As:
Comfort Suites Southfield Hotel Southfield
Southfield Comfort Suites

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