This is a good, solid business hotel. As Westins go, it's not bad - but it's not spectacular, either. Basically, it's the Westin that you can take home to mother. Nothing spectacular, but solid. The service is good, the facilities are clean, and everything is very normal and average. Compared to the Westin-branded hotels you'll find in bigger cities, or across Asia, it's a bit on the dowdy side. But overall, not bad.
However, I feel obligated to point out one thing that was VERY bad: the in-room wifi. Like an increasing number of Starwood properties, this hotel has outsourced its wifi services to a secondary provider. That means that if you, as a guest, have problems with the wifi, you can't talk to someone at the hotel because nobody at the hotel is responsible for the internet connections, much less aware of how to fix them. That wouldn't be so bad if the outsourced provider was competent and/or friendly. But, alas, in the case of this Westin, the provider is an outfit called Safety NetAccess that provides a) poor wifi, and b) some of the rudest, and most condescending customer service that I've ever encountered in a hotel. The people who were supposed to help me connect instead treated me like a two-year-old and couldn't help me at all. No, they're not Starwood - but Starwood chose them, and thus I'm giving this hotel a 2-star service rating. I'd suggest Starwood fire them, pronto.
Otherwise, the service is solid, as is the hotel.
- Official Description (provided by the hotel):
- Near the quiet suburbs and only being 20 minutes from downtown, The Westin Southfield Detroit is near many Fortune 500 headquarters and with access to the Southfield Town Center's 5 corporate towers. ... more less
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- Also Known As:
- The Westin Southfield Detroit Hotel Southfield
- Westin Southfield Detroit
- Southfield Westin