I stayed here for 2 nights in Jan 2014 and had an average stay. I was there for work over a weekend and was OK with stay but it was not up to what I expect from a Westin EXCEPT for the bellmen and Mike the bartender!
I used a pair of "suite upgrades" from my status as a SPG member and was initially put into the "honeymoon suite." On arrival on the floor I could smell the chlorine long before I got to the room. IN the room it was unbearable. The honeymoon suite means it has a hot tub in the room. This was so heavily chlorinated that out was hard to breath in the room. I called asking to be moved and the front desk told me "You KNOW why we have to clean the tub like that, don't you?" In general I was given bad information by the front desk on directions, charged $20 for valet despite the sign out front showing $18... management issues.
My new room was a nice normal Westin room. Junior suite, nice bed and lots of space. All night long I had the thrill of hearing loud hockey families in town for a kids tournament. No policing of the noise by the property. I worked all day so too tired to complain and did not want to move again.
The High point of this property is Mike the bartender. I ate at the restaurant each night and had drinks with Mike as well. GREAT service, Good drinks, pleasant, and a pro. Dinner was fine, a little pricey for what you get but the service and convenience make up for it.
The bellmen/valets were polite and helpful (they knew more about the property than the ladies at the desk!!!!!). Each time I picked up my car, they had it running and warm by the time I picked it up.
So, mixed bag. Average Westin rooms (so pretty good for the price), great service from Mike/bellmen, and bad from the front desk.
- Official Description (provided by the hotel):
- Near the quiet suburbs and only being 20 minutes from downtown, The Westin Southfield Detroit is near many Fortune 500 headquarters and with access to the Southfield Town Center's 5 corporate towers. ... more less
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- Also Known As:
- The Westin Southfield Detroit Hotel Southfield
- Westin Southfield Detroit
- Southfield Westin