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“Great hotel and staff”

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The Westin Southfield Detroit
Ranked #4 of 19 Hotels in Southfield
Tallahassee, Florida
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great hotel and staff”
5 of 5 bubbles Reviewed 17 March 2014 via mobile

This was an excellent hotel. It was very clean and got a great rate with breakfast included. The front desk clerk was very friendly as well as the server in the restaurant. Since it is likely that I will be making several visits to Detroit, I will plan to stay at this hotel.

Stayed March 2014, travelled on business
Helpful?
Thank Tanaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, 25 March 2014
It is our ultimate goal to be a comfortable home for our guests during their stay and we’re so pleased that your stay met that goal. We truly appreciate your gift of feedback, as with the support of our guests, we are always monitoring our standards and high quality of service. Thank you for being our valued guest and we hope you return soon. Stay well.
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634 reviews from our community

Traveller rating
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    134
    67
    40
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Detroit, Michigan
1 review
5 of 5 bubbles Reviewed 11 March 2014

We had a bridal shower at the Southfield Westin, and it was an excellent experience. Every person that attended the shower commented that the food was outstanding. The staff was very friendly and hard working. This was a very important event for us, and I am happy to say it was a huge success. Thank you Southfield Westin!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Tina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, 17 March 2014
We are definitely pleased to read your review. It was our pleasure to provide you with exceptional service during such a special time in your life and we are honored that you chose The Westin Southfield as a place to create those memories. We hope to welcome you back for any of your event needs or even a future stay! Be well.
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London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 9 March 2014 via mobile

For such a large hotel with great facilities - it's let down by it's tired attitude. A lack of care is apparent throughout the hotel. Gym equipment is old and worn out - the fountain stopped working in the lobby.

The staff were all of an older generation and appeared tired and to be honest - half the time didn't know what they were doing or just didn't care. Especially in the restaurant, slow, lack of attention, no smile. Just very... Tired!!

For a one night stay, fine - no problem but for a 3 night stay I felt ready to leave to more lively and friendly pastures.

A shame - it's an easy fix... Fix your attitudes staff!!!

Stayed March 2014, travelled on business
Helpful?
Thank roboto87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, 17 March 2014
Thank you for reaching out to us and letting us know about your recent experience. The service you received is certainly not what we want to provide our valued guests and we do apologize that your stay was not more enjoyable. We hope to have the opportunity to welcome you back in the future so you may experience our true and renewing Westin service and we thank you for your review. Stay well.
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Shanghai Region, China
Level Contributor
143 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
2 of 5 bubbles Reviewed 8 March 2014 via mobile

Had business trip to Southfield and decided to give this hotel a try since in the past (7 yrs ago) I've heard good comments.

At check in all was ok, friendly staff and quick process, no issues here

When entering the room the bad experience started, room looked clean aswell as the bathroom, but just a couple of big details, had one towel hanging that looked like somebody previously used, hair dryer plugged in the bathroom and just over the chair a set of used bed sheets, I was soo tired and it was so late that just decided to give front desk a call to have somebody to pick up the used stuff, once they came to the room they did offer a room change but at 1:00am my target was to sleep.

For an hotel of this chain and supposed high std's, this kind of things should never happen so no matter if you are offered another room in order to fix the moment, the damage is done, staff and management should look into stardardization, first time quality and image rather than how to fix should target on how not to make such mistakes

I agree with the other people that the sockets on the lamps base are worn and fit is loose to the point that you think is charging but have to check twice to be sure

Breakfast is good, lots of fruit, plus a taylor made ommelete

Rooms facing the Lodge are little noisy, pick one facing the back

Check out process really fast, they even sent me before the check out a summary by email so no time wasted at front desk, nice feature

Bar has poor alcohol options but good beer.

Lunch buffete was the only great thing, nice and tasty options!!!

Stayed March 2014, travelled on business
Helpful?
Thank okumare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, 10 March 2014
Thank you for reaching out to us and letting us know about your recent experience. The service you received is certainly not indicative of what we want to provide our valued guests and we do apologize for the condition of your accommodations. We will be sure to re-emphasize the importance of attention to detail with all of our Associates and we would be delighted if you would return in the future so you may experience our true and renewing Westin service. Stay well.
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Travellers are raving about these Southfield hotels

San Francisco, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 6 March 2014

I would agree with others that this Westin is "tired". And for a Westin, it only deserves two stars IMHO. (I expect more from the Westin brand.)

Indeed the rooms are clean and the beds are comfortable. Staff are nice. But...

• I tried two different rooms and the seals on the windows that open are worn out. So it's a bit noisy and cold.

• As others have said, the sockets to plug your electronics into are in the base of the lamps and are soooo worn out that they don't grip your plug well. And thus if you move slightly, it stops charging.

• The wood veneer in the bathroom is stained. Everything looks a bit worn out.

• The door locks are worn out, so you really have to finesse your card in the slot, or it won't open.

This was a business trip stay for one night in March of 2014.

Hope this is helpful (both to the hotel and to travelers).

Room Tip: Make sure to get a room on the backside of the hotel, away from the busy highway.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2014BeenThereDoneTha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, 10 March 2014
Thank you for taking the time to provide such thorough feedback regarding your recent stay; as with the support of our guests, we are always monitoring our standards and quality of service. We are certainly most concerned to read about your disappointing stay and offer our sincerest apologies for any inconveniences you experienced. We hope to be able to regain your trust and have you stay with us again. Thank you for your review and be well.
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Canada
Level Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 6 March 2014

Nice hotel. The room was cold.We probably could have paid less at a neighbouring hotel, and received a free breakfast. The location of the hotel was decent, however I was concerned with the parking arrangements, and if my vehicle was secure. Much prefer the Westin at DTW or Book Cadillac compared to this one.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ReggieDunlop27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, 10 March 2014
We appreciate your gift of feedback as it allows us to create a better experience for all of our guests. Although your stay at The Westin Southfield Detroit seems to have met your needs, we wish your overall experience had been more impressive. We’ve put a great deal of thought into providing our guests with a balanced, revitalizing environment and we hope that you will consider a return visit where we can have the opportunity to improve your opinion. Be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
82 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 4 March 2014 via mobile

The rooms are clean, beds comfortable, in room bottled water and starbucks coffee were appreciated. Veneer furniture is peeling. Shower heads are for people under 5' 6" and very difficult to wash your hair. Nice size bath and shower but tired. IF YOU MUST CHARGE PHONES ETC THE LAMP OUTLETS ARE SO WORN YOU CANT USE THEM UNLESS YOU JIGGLE OR BEND PLUGS. the gfi in the bath for the hair dryer was a major act to get it to function. Outlet was easily moved. The electric is worn badly.

Heat and air was good. Noise not to bad on interstate.

Bar and restaurant service ok but not worth the prices.

Elevators and lobby with lots of salt residue even though weather was clear. Definitely pricey with a worn facility.

Stayed March 2014, travelled on business
Helpful?
Thank Bluff99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, 10 March 2014
While it seems certain parts of your stay were enjoyable, it greatly concerns us to read your review and learn that many areas of your stay could have been improved upon by us. We have shared your comments with our Associates to further discuss those areas that might need improvement and we appreciate you pointing them out to us. It would be our hope to have you return for the refreshing Westin experience that you deserve. Until then, stay well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Southfield Detroit

Property: The Westin Southfield Detroit
Address: 1500 Town Center, Southfield, MI 48075
Phone Number:
Region: United States > Michigan > Southfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 19 Hotels in Southfield
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Southfield Detroit 4*
Number of rooms: 388
Official Description (provided by the hotel):
Near the quiet suburbs and only being 20 minutes from downtown, The Westin Southfield Detroit is near many Fortune 500 headquarters and with access to the Southfield Town Center's 5 corporate towers. ... more   less 
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Also Known As:
The Westin Southfield Detroit Hotel Southfield
Westin Southfield Detroit
Southfield Westin

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