Very disappointed in the way things were handled! Upon our arrival, I told the front desk our room was prepaid. Later that day I discovered my debit card was charged instead. My funds are still not available and today we leave! We come down here pretty regular to see Doctors in this area and always try to plan according for a little pleasure in the midst of all the pain. I strongly feel the ball was dropped in the reversal of funds. So pretty much our entire stay was without access to any Cash! Thank God we knew someone in the area that was able to get us a gas card so we can get home! Although, several attempts were made to make it right, nothing can make up for lost fun and dining out!
Sincerely, Michelle Rzanca
Also, room keys never worked right!
Closet smelled bad.
- Official Description (provided by the hotel):
- Near the quiet suburbs and only being 20 minutes from downtown, The Westin Southfield Detroit is near many Fortune 500 headquarters and with access to the Southfield Town Center's 5 corporate towers. ... more less
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- Also Known As:
- The Westin Southfield Detroit Hotel Southfield
- Westin Southfield Detroit
- Southfield Westin