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“Good place to stay” 4 of 5 bubbles
Review of The Westin Southfield Detroit

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The Westin Southfield Detroit
Ranked #4 of 19 Hotels in Southfield
Hampton
2 reviews
“Good place to stay”
4 of 5 bubbles Reviewed 7 July 2014

We stay here for 4 day. The only problem was the air condition didn't get cold and the iron didn't get hot. The third iron finally work. They gave us 1000 points for our problems . Other than that it still was a good stay.

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AnnhRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, 14 July 2014
Please accept our apologies for any issues that made your experience at our hotel less than impeccable. This is certainly not the experience we wish for our guests and we hope to have a future opportunity to provide you with the refreshing Westin experience you deserve. Until then, be well.
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623 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
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  • English first
  • French first
  • German first
  • Japanese first
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English first
Budapest, Hungary
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 24 June 2014

I spent here only a night - as all other hotels were full in the area. Clean, comfortable rooms, polite and quick staff, as you expect from a Westin.
If you want a hotel with view, this one wont be your choice - parking lot on one side, highway on the other. Besides, I did not understood the valet parking. 20USD/per day, for parking outside, in front of the hotel? For example, in Novi Sheraton, it's free.
Of course, it has good points as well: The gym was surprisingly good and well equipped and the breakfast is really good - you can have fresh omelet :)
Based on the price and location, it's a good choice.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Biguss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, 1 July 2014
We are certainly delighted to learn that our refreshing accommodations and dedicated Associates created a memorable experience for you while staying at The Westin Southfield Detroit. Ensuring our guests have a completely satisfying experience is an essential part of our high standards. Thank you for your gracious review. We look forward to greeting you in the near future and until then, be well.
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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 23 June 2014 via mobile

Don't leave your coat in the closet and forget about it. They will tell you THEY HAVE it in housekeeping and when you come to pick it up it was never there. My coat wasn't exceptionally expensive but it was my coat. I Hope whichever staff member took it really likes it.

Stayed June 2014
Helpful?
1 Thank Myownicing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, 1 July 2014
We are truly sorry that you left our hotel with such a bad impression. I apologize for all of the confusion regarding the whereabouts of your garment. We will continue to investigate the possible location of your item. Thank you for reaching out to us. Be well.
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Travellers are raving about these Southfield hotels

Shelby Township, Michigan
Level Contributor
152 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

My wife and I stayed at the Westin Southfield for a weekend getaway, and we could not have picked a better place! We booked the Westin "Indulge Package", which includes a late checkout, champagne and strawberries delivered at a time of your choosing, and room service breakfast for two. The parking was free (always a plus), and checking in was extremely fast, the staff were also very professional and friendly. The room itself was in great condition, albeit the shower head was loose, causing water to spray on the ceiling. The linens were clean, and the room was fully stocked with amenities (coffee, shampoos, etc.). We chose to have our champagne/strawberries (which were both delicious, the strawberries were even covered in chocolate) delivered at 10PM that night, and it was brought to our room by an extremely polite and professional employee right on the dot. We ordered our breakfast (which was delicious, fresh, and hot) via the door-hang card and it was delivered at the specified time right on the dot.

Overall, the Westin of Southfield was a great choice, I would stay here again in a second!

Room Tip: Higher floors are quieter, and Starwood Preferred Guests get their own floors here.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Chad1640
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, 25 June 2014
It is with great pleasure that we read your review and are extremely happy to learn that you both had a wonderfully refreshing and romantic weekend getaway at The Westin Southfield Detroit. Ensuring our guests have a completely satisfying experience is an essential part of our high standards. Our Maintenance Engineers will promptly investigate any problems with the showerhead in your room, and we thank you for alerting us to this concern. We hope to welcome you and your wife back again on your next trip to the Southfield area and until then, be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
pittsburgh, pa
Level Contributor
90 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 9 June 2014

Spent 5 nights here recently and was pleasantly surprised from the moment we pulled into the lot. The bellhop was attentive, and check in was a breeze. Front desk staff was polite and quick.
Lobby was nicely setup, with a restaurant, bar and Starbucks on the same level.

Parking was simple, level 2 has a skywalk right to 2nd floor of hotel.

Rooms were nicely equipped, clean and updated. Plenty of space, with a small couch in the room.
Fridge was more like a wine cooler....didnt get cold enough to chill a can of soda. I spoke with others in the hotel, and they said the same thing about the fridges. Not sure the reason behind that......
Bathrooms are nice size, you dont feel cramped....shower was a bit strangely setup....but no complaints worthy of typing.

Breakfast buffet in restaurant wasnt bad at all....

Would stay again if the circumstances required another trip to Detroit. 20 min drive to downtown, and several places in the area to eat.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, 16 June 2014
It is our ultimate goal to be a comfortable home for our guests during their stay, and welcoming you to The Westin Southfield Detroit was certainly our pleasure. We truly appreciate your gift of feedback, as with the support of our guests, we are always monitoring our standards and high quality of service. Thank you for being our valued guest and we will be sure to share your kind comments with our Associates. We look forward to greeting you again in the future. Stay well.
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Stockbridge, United States
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 June 2014

The hotel is nice and really set up for the business traveler. Only about 30-40 minutes from the airport and the concierge is helpful is setting up a taxi if needed. The staff was very responsive. The only drawback to this hotel are the food prices at dinner.

The breakfast buffet was more than adequate. I would definitely stay there again.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jr B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, 10 June 2014
We love hearing that because of an enjoyable experience, our guests would consider staying with us again! Thank you for your kind remarks for our Associates; we will be sure to share them with everyone. It is unfortunate that you felt our dining prices were not acceptable and we will review your comments with our management team. We would be thrilled to have you stay with us again and we appreciate the time you took to share your story with us. Be well.
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miami
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed 2 June 2014

Booked three rooms for family for the weekend. Although this hotel classifies itself as a business hotel, it is nothing short of a catered event nightmare. for three days there at least two events going on at the hotel. 100's of non-hotel guests milling about, loud music, and slow service. Valet service was practically non-existent (at $20 per day) due to the poor guy running around directing event parking. Restaurant service even for a coffee was slow.

Hotel itself was ok, aside from loud neighbors yapping and giggling until 4:30 am, and others smoking in a non-smoking hotel.

Not recommended, unless of course you enjoy the urban party scene.

  • Stayed May 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank termnalvee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, 10 June 2014
While our hotel does certainly welcome its fair share of business travelers, we do also welcome many leisure travelers and additionally cater to weddings, reunions, meetings and the like. We do apologize if any events that were occurring at our hotel created a less-than pleasant experience for you and we wish that you had reached out to us during your stay to alert us to your concerns. You are correct; our hotel is a 100% smoke-free facility and we apologize if that policy was not adhered to by others. We would love to welcome you back in the future where we can provide you with the rejuvenating experience our guests are accustomed to. Thank you for your review. Stay well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Southfield Detroit

Property: The Westin Southfield Detroit
Address: 1500 Town Center, Southfield, MI 48075
Phone Number:
Region: United States > Michigan > Southfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 19 Hotels in Southfield
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Southfield Detroit 4*
Number of rooms: 388
Official Description (provided by the hotel):
Near the quiet suburbs and only being 20 minutes from downtown, The Westin Southfield Detroit is near many Fortune 500 headquarters and with access to the Southfield Town Center's 5 corporate towers. ... more   less 
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Also Known As:
The Westin Southfield Detroit Hotel Southfield
Westin Southfield Detroit
Southfield Westin

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