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SpringWood Suites
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Reviews (806)
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Reviewed 24 December 2013

  • Stayed: December 2013, travelled on business
    • Value
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    • Sleep Quality
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Review collected in partnership with Hawthorn Suites by Wyndham
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ajay D, General Manager at SpringWood Suites, responded to this reviewResponded 3 January 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 13 December 2013

my experience has included outstanding reception assistance and customer care/attention from Miss Coral at the front desk, through maintenance staff attentiveness, all the way to pleasant time for impromptu conversation directly with Mgrs Curtis and Valerie in the back office. the rooms have been extremely comfortable after 14-16 hour workdays when i'm visiting, and when there was once a small concern with my room, management immediately switched me out to my normal and expected level of comfort there. mine may not match the opinion of every guest, but this facility has performed what I literally told the mgrs could be done: a conquest of my patronage, pulling me away from other regional hotels that i've normally supported. kudos.

  • Stayed: December 2013, travelled solo
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Thank quiet b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay D, General Manager at SpringWood Suites, responded to this reviewResponded 18 December 2013

Thank you for taking time out of your schedule to offer feedback on your stay. I am happy we exceeded your expectations. One of the most rewarding aspects of my job is hearing great feedback from valued guests like you. Thank you again, and we look forward to being of service to you for all of your future stays in the area. Regards ,Ajay Dutt, GM

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Reviewed 12 December 2013

After reading some bad reviews on line, I was reluctant to stay at Hawthorn. I was quite surprised because in my past stays with Hawthorn in other states, I always had a pleasant stay. Well as always my stay at Southfield Hawthorn was beautiful. My room was emmaculant. At breakfast, staff Michael Ditto was an excellent host. He went the extra mile to give us hot biscuits from the oven and fresh fruit. He asked all the guests if they were okay and needed anything. He kept the dining room area clean during breakfast. It made a cold day (17 degrees) more warm and cozy. All the staff was friendly. Kudos to Hawthorn at Southfield!

Room Tip: Always call ahead of time if you need a early arrival. There is a 25.00 early check in fee. You wouldn't want this to be a surprise.
  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mrsV1203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay D, General Manager at SpringWood Suites, responded to this reviewResponded 18 December 2013

Thank you for taking time out of your schedule to offer feedback on your stay. I am happy we exceeded your expectations. One of the most rewarding aspects of my job is hearing great feedback from valued guests like you. Thank you again, and we look forward to being of service to you for all of your future stays in the area. Regards ,Ajay Dutt, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2013

I had a nice stay the staff was very helpful especially Cassie at the front desk. The breakfast was good and management was very helpful.The location is near two major freeways intersate 696 and the lodge freeway which make it convient if you going downtown Detroit or if you need to connect to other interstate such as 75,94,and 96.

Room Tip: The rooms in the front are very nice and quiet they are doing a little renovating
  • Stayed: December 2013, travelled solo
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    • Cleanliness
    • Service
2  Thank Kam5498
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay D, General Manager at SpringWood Suites, responded to this reviewResponded 18 December 2013

Thank you for taking time out of your schedule to offer feedback on your stay. I am happy we exceeded your expectations. One of the most rewarding aspects of my job is hearing great feedback from valued guests like you. Thank you again, and we look forward to being of service to you for all of your future stays in the area. Regards ,Ajay Dutt, GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2013

Great service front desk staff are amazingly attentive very helpful housekeeping clean around property area the guest here are even well spoken and friendly I will definitely visit again an also refer my friends and family to visit and stay at the Hawthorn Suites By Wyndham

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank nore_longway3776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay D, General Manager at SpringWood Suites, responded to this reviewResponded 18 December 2013

Thank you for taking time out of your schedule to offer feedback on your stay. I am happy we exceeded your expectations. One of the most rewarding aspects of my job is hearing great feedback from valued guests like you. Thank you again, and we look forward to being of service to you for all of your future stays in the area. Regards ,Ajay Dutt, GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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