We were in town for a wedding weekend. We were given two options for wedding accommodations--this hotel, or another which was way down the list on trip advisor. First the positives--the check-in was very quick and the staff helpful and courteous. The complimentary breakfast buffet was adequate, but nothing special, and the restaurant staff very friendly and attentive. At first glance the hotel feels a little dated but overall clean and well kept with a spacious guest room which conveniently included a frig and microwave. Now for the not so good. Bathrooms were very small with the dressing area and sink located outside the bathroom. The air conditioner ran continuously even though it was a cool weekend. The air felt damp as did the carpet. It took us awhile to realize that after walking barefoot on the carpet, our feet were almost black! The bathroom and main room felt clean until I dropped a pair of glasses behind the bedside table and discovered all of the dust behind it. What really creeped us out was returning back one day to find a centipede crawling across the comforter. I might have thought this was a rare occurence had I not had to keep swatting away small fruit fly like insects while I brushed my teeth at the sink. We were located on the ground floor with a lot of flowers and landscaping directly outside which may have been the source of the critters. I would have mentioned it upon checkout, but on a Sunday they seemed short-staffed at the desk and she was trying to wait on guests and answer numerous phone calls simultaneously. The other thing we found rather odd was that housekeeping comes by very early in the morning. While we were trying to get ready for the wedding at 9:30 am, we put out the do not disturb sign. This resulted in a notice under our door that they would not be doing service on our room that day unless we called the desk and scheduled before 3:00. Seems a little early to miss your chance for service given that there must have been plenty of check-outs to take care of first. Overall we had a decent stay but if we visited the area again we would check out the options outside of this exit. There are few hotels here, and I think this was one of the best there was to offer, but not up to the standards I would have expected.
- Official Description (provided by the hotel):
- The Holiday Inn Hotel Southgate Banquet & Conference Center is the place to be for business or pleasure. Luxurious, spacious, clean & comfortable rooms await you in the downriver Detroit area. You will be treated like royalty with friendly, hospitable service. The Holiday Inn Southgate Banquet & Conference Center is the place to be and be seen. Your hotel features Downriver's largest indoor pool, whirlpool, exercise room, award winning & outstanding restaurant - Charlie s Chophouse - and lounge - Club Charlie s - with live entertainment on weekends. Our luxurious & elegantly decorated ballrooms accommodate 10-700 people. With over 35 years of combined experience, we welcome you to see for yourself why the Holiday Inn Southgate Banquet & Conference Center is second to none. The Holiday Inn Southgate Banquet & Conference Center is nestled in a beautiful, safe and comfortable suburban community, conveniently located off interstate I-75 exit 37 and Northline Road. Just 15 minutes from the heart of downtown Detroit, Detroit Metropolitan Airport 9 miles, Greenfield Village, Henry Ford Museum & Ford Rouge Tour 9 miles, MGM Casino, Greektown Casino, Motor City Casino, Casino Windsor, Comerica Park (Detroit Tigers) Ford Field, DIA Detroit Institute of Arts, Fox Theater, Joe Louis Arena, Cobo Hall, and so much more! Customer service is our top priority. Smiling & friendly faces await your next trip to the Detroit area. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Hotels.com, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, HotelQuickly, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your Holiday Inn Southgate - Heritage Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Southgate - Heritage Hotel Southgate
- Southgate Holiday Inn