We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not good with hotel block rates”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Grand Haven - Spring Lake
Ranked #1 of 1 Hotels in Spring Lake
Certificate of Excellence
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Not good with hotel block rates”
Reviewed 6 August 2014

Most unhelpful staff I've encountered in quite some time. Watch out for their pre-pay rates! Staying here for a wedding. Their website was tricky and did not clarify that you have to call in to get the hotel block rate. What is this 1992? Rates should be available online. Called in to have the price adjusted and they refused to help. I'd call if you need to book this place.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank ChiTraveler16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnGHSL, Director of Sales at Holiday Inn Grand Haven - Spring Lake, responded to this review, 14 August 2014
Thank you for taking the time to write a review. We usually receive great reviews about our staff and apologize that you did not feel that you were treated in a fair manner. Many times we host multiple wedding receptions, parties and events on the same evening and we usually encourage guests to call our hotel directly to avoid any miscommunication as rates for parties can differ, depending on the number of people in the party and the type of event they may be having. The rates in a group block are negotiated in advance by the parties’ organizer, so unfortunately they are not able to be re-negotiated by individual guests. We hope that you will take this into consideration and choose to stay with us again in the future.

Warm Regards,
Vonni Loynd, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

343 reviews from our community

Traveller rating
    142
    107
    48
    22
    24
See reviews for
90
105
4
58
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2014 via mobile

We arrived one day late for our reservation due to circumstances beyond our control and manager Emily gave away our room and said there were no other rooms available but we would still have to pay for our entire stay! There was no notice given to us that we would lose our room, no apology either. We are out almost $600 and Holiday Inn got two payments for one room!

Stayed August 2014
Helpful?
1 Thank Prestonovich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnGHSL, General Manager at Holiday Inn Grand Haven - Spring Lake, responded to this review, 8 August 2014
Thank you for taking the time to leave us your comments. We’re sorry that you were not able to stay with us after your circumstances changed. Given the exceptionally busy summer weeks here on the lakeshore, area lodging is in great demand. It is a hotel policy that multiple night reservations are cancelled if it is deemed a no-show or no-call the first night. As it states in the confirmation letter you received, “Canceling your reservation or failing to arrive will result in forfeiture of your deposit. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation”. Please accept our apologies for your inconvenience. If you feel this policy was not presented to your satisfaction, please feel free to contact me personally for a mutual resolution to be met.

April Schmidt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shelby Township, Michigan
Level 6 Contributor
124 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 5 August 2014

Did an impromptu, get away week end. Got a very nice room considering that there was no advance planning. The staff was very courteous, and the hotel itself is clean and updated. Food at the restaurant was reasonable, although the menu is typical for this type of hotel. Since it was the weekend (Friday-Sunday) there was a fairly large number of families with kids. This fact, and the entertainment in the lounge, is probably why it was somewhat noisy. Although most times the noise was tolerable, there were occasions when it reached epic decibel levels.

Room Tip: The rooms that overlook the pool are very nice. But remember that when kids are having fun they are...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnGHSL, Director of Sales at Holiday Inn Grand Haven - Spring Lake, responded to this review, 15 August 2014
We appreciate you taking the time to write this review. And we’re glad that you enjoyed your getaway at our hotel! Our apologies for the noise levels. As you noted, we did have an unusually high number of families staying here during the same weekend. We are always happy to host families as there is so much for them to do right on site. But even though we have security who walk the hallways, unfortunately we can’t always address noise levels right as they are happening. We do have live music on the deck during the summer from 6-9pm. We hope that you visit us again! And maybe next time, relax with a quiet stroll on our marina boardwalk.

Warm Regards,
Vonni Loynd, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Big Rapids, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 August 2014

Walls are apparently paper thin! I could hear entire conversations outside the door. That lasted until almost 3am. Then screaming kids started in at about 8am. This was the worst hotel stay I've ever experienced, simply due to the noise.

  • Stayed August 2014
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jessieboyd23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnGHSL, Director of Rooms at Holiday Inn Grand Haven - Spring Lake, responded to this review, 8 August 2014
Thank you for taking the time to leave us a review. We’re so sorry to learn about the noise in the hallways. We do have staff and security who walk the hallways throughout the evening to try to prevent situations like this, unfortunately we aren’t always there when it is happening. We stress that guests contact the Front Desk with any problems to give us the opportunity to rectify a complaint. Thank you for your feedback. Valued guests, like you, enable us to take the necessary actions to ensure similar situations can be avoided in the future. We hope that you consider our hotel again for a future stay.

Warm Regards,
Emily Moore, Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 July 2014

Room was clean and comfortable.

Rates were a bit high due to being located on the water. We did not experience any noise issues as are stay was Monday to Thursday. Not sure about what happens on the weekends with live entertainment and weddings.

Location was GREAT only 5 min drive from down town Grand Haven!

Room Tip: Ask if there are any weddings during your stay. If so you want to be away from the entertainment th...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vega15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnGHSL, Director of Rooms at Holiday Inn Grand Haven - Spring Lake, responded to this review, 25 July 2014
Thank you for taking the time to share your comments with us! We are so glad to hear that you had a comfortable and enjoyable stay. Our charming property is located on the Grand River, breathtaking views of the water and on-site marina. We are located less than 2 miles from the Grand Haven State Park and beach on Lake Michigan, and the downtown area. We hope you are able to stay with us again soon!

Warm Regards,
Emily Moore, Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 July 2014

My husband and I recently snuck away for a few days for a 'babymoon' and I couldn't have been happier with our choice of hotel! The staff was very friendly and accommodating throughout our visit. The recent hotel renovations were amazing, the hotel was very clean, Jacks served up some wonderful grub, and the indoor and outdoor pools were very enjoyable, I would highly recommend this hotel and I can't wait to book our next trip!!!!!

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Kira K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnGHSL, Director of Sales at Holiday Inn Grand Haven - Spring Lake, responded to this review, 14 August 2014
Thank you for writing this review! We’re glad that you were so happy with your stay. We take pride in our hotel and customer service and are glad when our guests appreciate our efforts. We hope that you share your experience with your friends and come and stay with us again soon!

Warm Regards,
Vonni Loynd, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Clair Shores, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014

My family wanted a weekend vacation and very greatful we selected this hotel! Everything was amazing from the food at Jacks, live entertainment, cleanliness, waterfront room, and 2 pools. We will be staying here again on our next trip to Grand Haven! Thank you to all employees to making this a wonderful getaway for my family!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maron123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnGHSL, Director of Rooms at Holiday Inn Grand Haven - Spring Lake, responded to this review, 21 July 2014
Thank you for taking the time to leave us your comments! We are so glad to hear that you were able to enjoy your time spent with us. Our award winning restaurant, Jack’s, is located on the Grand River providing a fantastic view to enjoy while having breakfast, lunch, or dinner. Jack’s Bar hosts live entertainment every Friday and Saturday, and comedy on Thursday nights. Our indoor and outdoor pools are the perfect spot to relax during your vacation while watching the boats sail by. I will make sure I pass along your kind words to our employees! We truly hope you are able to visit us again soon!

Warm Regards, Emily Moore, Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Spring Lake
2.0 mi away
Best Western Beacon Inn
Best Western Beacon Inn
#1 of 6 in Grand Haven
442 reviews
11.6 mi away
Shoreline Inn & Conference Center, an Ascend Hotel Collection Member
2.0 mi away
Baymont Inn & Suites Grand Haven
Show Prices
Show Prices
Show Prices
18.8 mi away
Hampton Inn Holland
Hampton Inn Holland
#1 of 18 in Holland
835 reviews
5.0 mi away
Fairfield Inn & Suites Muskegon Norton Shores
1.7 mi away
Rodeway Inn
Rodeway Inn
#3 of 6 in Grand Haven
133 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Grand Haven - Spring Lake? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Grand Haven - Spring Lake

Property: Holiday Inn Grand Haven - Spring Lake
Address: 940 W. Salinger Drive, Spring Lake, MI 49456-1627
Phone Number:
Region: United States > Michigan > Ottawa County > Spring Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Spring Lake
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Grand Haven - Spring Lake 3*
Number of rooms: 123
Official Description (provided by the hotel):
Now featuring all smoke free hotel rooms and brand new bedding! Start your day on the banks of the Grand River. Relax and play in the sun at Lake Michigan beaches and spend an amazing night at the Grand Haven Waterfront Holiday Inn. Located just 2 miles from Lake Michigan beaches and directly on the Grand River, the Grand Haven Waterfront Holiday Inn is your best choice in West Michigan. You ll find the things that are most important to you whether you're here for business or pleasure. Discover the convenience and refreshing experience of the only full service property in the Grand Haven area. Feel your troubles melt away as you relax in our indoor pool or heated outdoor pool. Play a round of 18 at nearby Grand Haven Golf Club. Slip away for a quiet dinner at our award winning restaurant Jack's. Enjoy our nightly happy hour in Jack s Lounge. Sip our signature Rum Runner as you watch the sunset at our outdoor Tiki Bar. Have your morning coffee while strolling along our docks. Traveling on business? Your business is our pleasure. When it's time to get connected, our complimentary WiFi access is waiting for you. Polish that presentation at our business center and we even have the right place for your professional meeting. The Grand Haven Waterfront Holiday Inn is a favorite for business and leisure visitors to the Grand Haven area and we want to become your favorite too. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Priceline, Expedia, Hotels.com, 5viajes2012 S.L., Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Holiday Inn Grand Haven - Spring Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Grand Haven - Spring Lake Hotel Spring Lake
Holiday Inn Spring Lake
Spring Lake Holiday Inn
Holiday Inn Grand Haven - Spring Lake Michigan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing