I stayed at this hotel in August 2012. Was in Detroit for a church conference. My husband had left the key for me at the desk.....As me and my children proceeded to our room to get dressed for church the attendant at the front desk named Michelle came down the hallway where I was to advise me there were only 2 people per room. she then told me all of my children cannot stay in the room with me. I went to the front desk to tell her that my key wasn't working. Come to find out she had written the wrong room number on the front of the envelope that the key was in. Meanwhile my children are sitting on the cart in the hallway while I'm trying to get this mess straightened out with her. I'm telling her my key isn't working and she steadily telling me about how all my kids can't stay in this room. I said ma'am I have just driven 3 hours to get here and I need to get dressed to get to church. She then started asking me my husband's name our address etc. By this time my little one is running down the hallway I go and get him and knock on my friends door that came with me to let her know what was going on.... Michelle still has not given me back my keys yet and then had nerve enough to come behind me while I'm standing in the hallway telling my friend what's going on..... to interrupt our conversation and ask her how many people are staying in her room. I called my husband on the phone .. who was already at church to let him know the situation. By this time we all had together in 1 room to get ready for church. In the meantime my husband had to leave from church service to come back to the hotel to try and straighten things out. He got nowhere. There was no management on duty.... and the only thing that Michelle was concerned about was not given us a refund and how many people was in our room. We have stayed at this hotel before and never experienced a stay like this one before. I have vowed never to stay here again. We even called corporate to file a complaint and the first thing out of there mouth was no refund. That wasn't even the issue. They said that someone sent an email to apologize to my husband but we never received it. My husband is a bishop and we travel and have stayed in plenty of hotels never to be treated this way before. I guess they wanted my children to sleep outside.
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- Also Known As:
- Comfort Inn And Suites
- Comfort Hotel Taylor
- Comfort Inn Taylor
- Taylor Comfort Inn
- Comfort Inn & Suites Taylor, Michigan