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“Customer Service Is Everything”
Review of Sierra Motel

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Sierra Motel
Ranked #20 of 40 Hotels in Traverse City
Certificate of Excellence
Reviewed 4 August 2014

This motel has been aptly described as "vintage," some may even say out-of-date. Nevertheless it was clean and welcoming. More importantly however was the impeccable service from the staff, or rather the family who owns and operates the motel. Despite a minor inconvenience, Hugo at the front desk went above and beyond to make sure we were pleased with our two-night stay. Don't expect this kind of treatment from the larger chain hotels around the corner. This family and their business represent what West Michigan is all about.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank thatbillbailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
constanza d, Manager at Sierra Motel, responded to this reviewResponded 7 June 2015

Thank You so much for your review it really means a lot to us as a family business i'm glad that i was able to make things right. and it was my pleasure serving you guys hope to see you again. ciao

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68 - 74 of 123 reviews

Reviewed 28 July 2014 via mobile

It may be "out of date" for some, but it was fun, clean, and great location! The staff was very helpful as well. They helped find places to go and made sure we were happy every visit to office (went a few times asking questions, getting ice, etc ) It had a microwave and fridge. It was a nice walk to ice cream and the beach.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank a72traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
constanza d, Manager at Sierra Motel, responded to this reviewResponded 7 June 2015

Thank You so much for your review it really means a lot to us as family business. We are happy that you enjoyed your stay and we hope to see again real soon. ciao

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Reviewed 12 July 2014

This was our first trip to Traverse City. We attended the Cherry Festival from July 10 to 12.
Friendly owners,
Always asking us how our room was and was there anything they could do for us
We will go back

Room Tip: Rooms were clean and well kept, Bathrooms somewhat small, but good and clean Carpet clean and no od...
See more room tips
  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Gaynor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
constanza d, Owner at Sierra Motel, responded to this reviewResponded 7 June 2015

Hey Gaynor Thank you so much for taking valuable time out of your day to write this great review. cherry fest is right around the corner we hope you here again. ciao

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Reviewed 30 June 2014 via mobile

Great nights sleep in comfortable clean room. We had just come from four nights in Detroit at the Marriott and Cony put them to shame with her service and smile! Room was very clean and recently updated. New large flat screen tv and free wifi. We will definitely stay here again the next time we are in the area!

Stayed: June 2014, travelled as a couple
1  Thank BiteDoc08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
constanza d, Owner at Sierra Motel, responded to this reviewResponded 2 July 2014

We appreciate your review and was a pleasure have you in our motel ,Mi Casa Es Su Casa. Sincerely Connie.

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Reviewed 22 June 2014 via mobile

After a long frustrating time spent shopping for a place to stay, and absolutely unwilling to spend $180-$380 on a place to stay per night, I stumbled across the Sierra Motel. This place is operated by the owners and they take great pride in the cleanliness and courtesy of their customers. It is a definite when I return to visit.

Stayed: June 2014, travelled as a couple
1  Thank Nick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
constanza d, Owner at Sierra Motel, responded to this reviewResponded 2 July 2014

Thank you very much to take time to review our motel, we hope see you again.Mi Casa Es Su Casa.Sincerely Connie.

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Reviewed 12 June 2014 via mobile

We looked online when we arrived in TC and chose this place because of the great reviews. ..we were not disappointed! We needed two rooms and were given adjoining rooms. Very clean ,very affordable and nice friendly owner. We would stay again.

Stayed: June 2014, travelled with friends
1  Thank Sally K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
constanza d, Owner at Sierra Motel, responded to this reviewResponded 14 June 2014

Thank you to take time to review our motel, we really appreciate your comments. Sincerely Connie.

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Reviewed 11 June 2014

This nice and clean motel is perfect for couples or families that don't want to spend a lot of money and want to enjoy their time in Traverse City. The rooms are very clean and cozy, the owner is super friendly and nice, she welcomed us as friendly as she said goodbye. I recommend this place to live the experience of staying in an American original motel!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank blembilembi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
constanza d, Owner at Sierra Motel, responded to this reviewResponded 14 June 2014

Thank you very much to take time to review our motel,we hope see you soon again sincerely Connie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sierra Motel

Address: 230 Munson Ave, Traverse City, MI 49686-3039
Phone Number:
Region: United States > Michigan > Grand Traverse County > Traverse City
Amenities:
Hotel Style:
Ranked #20 of 40 Hotels in Traverse City
Price Range: £54 - £54 (Based on Average Rates for a Standard Room)
Number of rooms: 20
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