After reading all the good reviews of this place, I made it a point to stop in when I was in town. I ordered a regular burger with fries and a drink. They have a pretty wide menu with lots of different types of burgers, but I wanted to try a regular burger before trying a specialty.
They're ordering system is a bit strange. They write the order on a paper bag, which turns out to be the bag your food comes in. It's efficient, but if you pay cash, where's your receipt? You have a choice of things on your burger and although I didn't order any, I suspect you'll be charged extra for some items, like tomato. They ask for your name and write it on the bag (like a grade school lunch bag).
I was a bit taken aback by the overall price of $7.50 for my burger/fries/drink. I've paid more at fast food places. There was a guy cooking in plain view of the counter and occasionally he would shout that an order was up. I was wondering if he would shout out orders by name, but he didn't.
They told me I could sit down and they'd bring it to me. Timing was fine. It didn't take very long at all. The service was fine. They were even good enough to realize that I was ready to order and the people in front of me were in the process of a multiple ticket, so they opened another register for me to order. All the condiments you need are on the table. You won't have to go looking for it at some condiment bar. When I was finished they were very prompt to come and remove my trash.
The burger was small. I was underwhelmed as soon as I pulled it out of the bag. I immediately thought I should have ordered two and that this is why it cost so little. It tasted fine. I wouldn't say it was special, but it was a good burger. The fries are natural cut (skin) and were just average, but there are a lot. I wondered if there were so many fries because the burger was small. The soda is some local brand, not the Coke/Pepsi products that you expect. I prefer smaller brands, so that worked for me.
Food was ok, service was good, price was excellent. There are a lot of other places to go in Traverse City, so I would go back to this place only after trying others in the area.
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