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“Decent hotel and nice room except it smelled like a dirty ashtray.”

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Sugar Beach Resort Hotel
Ranked #18 of 40 Hotels in Traverse City
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Decent hotel and nice room except it smelled like a dirty ashtray.”
3 of 5 bubbles Reviewed 23 July 2010

My husband and I noticed a bad odor when we walked down the 3rd floor hallway and was it was worse in our room. (Though it said nonsmoking rooms, it must have been smoking in the past). I asked the housekeeper if someone was smoking on the floor and she said it was the cleaning supplies. She came into the room and sprayed but it didn't last. Even the clothes kept in the closet and drawers picked up the odor. We had to wash all our clean clothes and air out the suitcases when we got home. Also the air conditioner leaked water on the carpet and the repairman had to come in and empty the unit with a shop vac. Afterward he suggested we put our towels down to soak up the water in the carpet!
Otherwise the hotel and room were very clean. Continental breakfast was ok. We enjoyed the large hot tub in the room and the bed was pretty comfortable. Staff was very friendly and helpful at all times. The hotel has a large beach front that is very clean (swept daily) and in a great location on Easy Bay where you can take a nice walk along the shoreline.
We did get a great summer rate on this room and would go back if they got rid of the odor or we were on a different floor. Traverse City is a great place to go and get away with lots to do: wineries, dunes, a lot of little towns to shop nearby etc.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DKH51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmandaLC, Manager at Sugar Beach Resort Hotel, responded to this review, 16 August 2010
Thank you for your recent visit to our Hotel. Your feedback is most appreciated, and we value your business. Please accept my apologies for the problems you encountered during your stay at the Sugar Beach Resort. I can assure you that your concerns are being addressed.

I am very glad that you enjoyed our beautiful beach frontage and that our staff was accommodating. I look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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317 reviews from our community

Traveller rating
    139
    100
    46
    23
    9
See reviews for
123
106
5
5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 9 July 2010

This was the first staying at Sugar Beach Resort. And we can't wait to come back! We will bring our kids and grandchildren next summer and we are already booked our rooms. Rooms were clean and it was nice to have a refrigerator and microwave in the room. Also free Internet. We stayed in a room 214 facing the beach and loved it. Beach was very clean and they had plenty of chairs. We were able to rent a pontoon right there on the beach for the afternoon, which was very nice, convenient and not pricey. Great family or couple resort.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank racenmom23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmandaLC, Manager at Sugar Beach Resort Hotel, responded to this review, 18 July 2010
It is always pleasant to hear that our guests are already looking forward to their next vacation at the Beaches. The boat rentals and parasailing are amenities we are very proud to offer and it is exciting to hear that people are enjoying it! We look forward to making your next visit with the whole family just as memorable.
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Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 5 June 2010

Great location. Nice sized deck looking over beach and water. Great room decor, fridge and microwave. I would definitely return and would recommend to others.

  • Stayed July 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gr8smiler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linden, Michigan
1 review
5 of 5 bubbles Reviewed 14 May 2010

The Sugar Beach Resort was wonderful! My husband and I took our Honeymoon here in May 2010! We origionally book with the Holiday Inn in West Bay, but once we got there we left! Sugar Beach was AMAZING!! The staff was excellent, they went above and beyond for us! We will be going back! The rooms were very clean, the beds were so comfortable we had a hard time getting out of them in the morning! The view of the East Bay from our room was GREAT! We could open our door and we were right on the beach! There is a game room for the kids or even the bigger kids like my husband, there is a pool table, and a clean pool, and hot tub. Everything was so convienent! There are a few resturants within walking distance and everthing you need is within a few miles. There is a free Shuttle to Turtle Creek Casino every few hours in the evenings! Turtle Creek Casino was Beautiful! Please if your going to Traverse City choose this hotel you will be happy I promise!

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank blissalb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grandville, Michigan
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 8 February 2010

We were greeted by Zach upon check-in, who was friendly, helpful, and even went out to my vehicle to get the plate # since I never memorize it. Our room was immaculate and spacious. Breakfast was a typical hotel continental, but it was well-stocked and had a full-time attendant to keep it clean. No complaints at all about this hotel. Would come back in a heartbeat!

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vanderbv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan 48316
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 10 August 2009

Staff unfriendly and not helpful. Our room was not touched during our 2-day stay. We asked for more towels and never got them. Pillows were cheap and matted. You can hear people walking above you and the hallways were terribly noisy. If you're looking for a place to relax, this is not the place. And at $235 a night, it's a real rip. "Check out our great rates" on their marquee has to be a joke!

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lillikens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 30 July 2009

Don't be suprised when you get your final check-out Bill. A Local Assessment of 2% is added in addition to the State Sales Tax. One would think they would tell you this at the time of booking a reservation but they do not.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank singlemom53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sugar Beach Resort Hotel

Property: Sugar Beach Resort Hotel
Address: 1773 US 31 North, Traverse City, MI 49686
Phone Number:
Region: United States > Michigan > Grand Traverse County > Traverse City
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Traverse City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Sugar Beach Resort Hotel 2.5*
Number of rooms: 95
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Sugar Beach Resort Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sugar Beach Hotel Traverse City
Sugar Beach Traverse City

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